IT Field Support Specialist with TS/SCI Full Scope Poly

Columbia, MD
Sep 13, 2021
Sep 15, 2021
Full Time
PSI Pax is currently recruiting for an IT Field Support Specialist with a TS/SCI Full Scope Poly to support our government customer in Columbia, MD. Duties & Responsibilities:The Hardware Technician provides Tier 2 and 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment. Conducts sites surveys; assesses and documents current site configuration and user requirements. Analyzes existing requirements and prepares specifications for hardware acquisitions. Develops hardware installation schedules. Prepares drawings documenting configuration changes at each site. Prepares site installation and test reports. Trains site personnel in proper use of hardware. Builds specialized interconnecting cables.Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cablingMaintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systemsFollow standard operating procedures for the Connectivity Operations Team, including the use of ticketing systems and documentationSupport network upgrade projects or initiativesSupport end-user connectivity needs.Required Qualifications:Must have a TS/SCI Full Scope Poly clearanceMust be willing to drive an AT Motor Vehicle for an authorized purpose upon request.Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals. Well-versed in installing windows, software, applications, antivirus and patchesDemonstrated ability to read and understand technical manuals and schematicsExpertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access)Able to manage time and priorities effectivelyAble to work efficiently with minimal supervisionProficient in working with end-users remotelyDemonstrated expertise in Microsoft Windows 7 and 10Familiar with Active Directory security and policiesExcellent analytical and problem solving skillsOutstanding communication skills to relate with team members and support workersMust be able to drive a company vehicle.Must be available to work an 8 hour shift between the hours of 6am-and 6pm, as determined by management.Must be able to lift up to 50 pounds. The usual and customary methods of performing the job's functions require the following physical demands: significant lifting, carrying, pushing, and/or pulling; some stooping, kneeling, crouching, and/or crawling; periodic work in tight areas.Desired Certifications: Security+Network+A+ ceEducation Requirements: High School/GED and zero (0) years of experience. PSI Pax is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, or genetic information.