Home Mortgage Loss Mitigation Specialist
Description The SPOC Backend Fulfillment role will be responsible for managing the customer relationship throughout the modification and pre-foreclosure liquidation close out process. Back end Fulfillment is primarily responsibilities: Communicating and tracking borrower trial payments through the completion of the retention modification process Drafting and issuing final modification and/or pre-foreclosure liquidation collateral documents Work closely with mortgage title companies, mobile notaries and settlement agents and provide guidance on next steps on approved borrower workout resolutions. Processing Loss Mitigation required documentation for imaging, record retention and custodians Qualifications High School or Equivalent (Required) *Bachelor Degree, Preferred *Working knowledge of CFPB, FDCPA, RESPA, ECOA, TCPA, SCRA and UDAAP *Ability to track multiple tasks *Strong negotiation skills and ability to work independently in a time sensitive environment *Demonstrate high level communication and phone skills *Problem solver (demonstrated analytical / research skills) *Strong PC Skills *Mortgage /Default experience 2+ years (Preferred) *Working knowledge of MSP/Fidelity, ALS, Back in Black (preferred) *Strong knowledge of Mortgage Agency/Insurer and Regulatory guidelines Why Work for UsAt Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.Equal Employment OpportunityCitizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.Equal Employment and Opportunity Employer/Disabled/VeteranCitizens is a brand name of Citizens Bank, NA and each of its respective affiliates.