Relationship Manager, Financial Institution (Remote)

Bethesda, MD
Sep 13, 2021
Sep 15, 2021
Full Time
As the global leader in ATM deployment and management, no one operates more ATMs in more locations than Cardtronics. Our processing network, service delivery platform, operational expertise and scale advantages are being leveraged for cost-effective expansion into new markets of opportunity through both organic growth and targeted acquisitions. Cardtronics puts a relentless focus on improving the productivity of our ATMs for the benefit of retailers, consumers and financial institutions alike.At Cardtronics, we are Champions of Cash because it matters. Our purpose-driven mission is to ensure cash remains accessible and viable in our markets around the globe. Cash is woven into the very fabric of society. Cash is a good meal with friends, learning financial responsibility, giving, caring, durable, and so much more. SUMMARY Relationship Managers contribute to the growth and expansion of their assigned Financial Institution portfolio. Reporting directly to the VP of Relationship Management, Relationship Managers work closely with Leadership, Service Account Managers, Solution Subject Matter Experts and Marketing to pursue growth opportunities, drive ATM transactions and improve customer satisfaction. This position is responsible for learning about their assigned Financial Institution's business, addressing their needs and executing sales strategies to expand Cardtronics product offerings to ultimately drive growth with each financial institution partnership. Cardtronics continues to experience growth across the country and we are expanding our team to support that growth. We are a collaborative and energetic team working in a business that is continuously growing rapidly in the financial institution industry. ESSENTIAL DUTIES AND RESPONSIBILITIES+ Responsible for leading Cardtronics's engagement and revenue growth with a portfolio of key financial institution clients. + Create and maintain a sales pipeline of reasonable opportunities in a transparent manner. + Create in-depth proposals and present to c-level clients within assigned portfolio. + Deepen client engagement at the senior leadership level. + Strategically focused on improving client satisfaction and maintaining client communication. + Conduct regularly scheduled status calls with clients to discuss important key service topic, review projects in queue, discuss growth opportunities and share industry best practices with the client. + Assist in formulating marketing strategies to ensure customers are achieving full potential of their Cardtronics' relationship. + Acts as an escalation point for the client and provide critical "voice of customer" feedback to Cardtronics leadership. + Represent Cardtronics at key customer meetings, trade shows and sponsored events. + Onboard and implement new clients attained by the Cardtronics' Sales team. + Perform other duties as assigned. SYSTEMS INVOLVED+ Salesforce + Microsoft Office + Oracle ERP EDUCATION, EXPERIENCE, REQUIREMENTS+ Bachelor's degree in Business or related discipline or equivalent combination of education, training or work experience. + 5+ years' experience in financial institution industry and/or ATM industry. + 5+ years in quota carrying roles. + Must be a self-starter with proven abilities in sales and client management with analytical and creative problem-solving skills. + Excellent communication, negotiation and forecasting skills. + Ability to simultaneously manage multiple projects and initiatives while prioritizing. + High-energy, results-oriented individual with ability to function independently with minimum supervision. + Advanced PowerPoint skills to create professional presentations and Excel capabilities for data analysis. + Demonstrated ability to work remotely from home and while traveling. + Team skills, including the ability to establish and maintain effective working relationship both externally and internally. + Must be able to successfully pass all applicable background screening tests.ADDITIONAL INFROMATION: + Cardtronics will consider remote applicants for this position. + Travel as need; estimated at 20%Build your career with us. At Cardtronics, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company. All our professionals benefit from the value we collectively create. About Cardtronics () Cardtronics plc is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Cardtronics plc are based on business needs, job requirements and individual qualifications, without regard to race, color,religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify Human Resources upon scheduling your interview.

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