Fundraising Systems Analyst
JOB TITLE: Fundraising Systems AnalystCLASSIFICATION: Professional 4SALARY: $68,000 - $73,000FLSA: ExemptDEPARTMENT: Integrated MarketingLOCATION: Headquarters, Washington, DCREPORTS TO: Director of Marketing OperationsNUMBER OF DIRECT AND INDIRECT REPORT(S): Database AssociateLAST REVISED: June 2021 POSITION SUMMARY The Fundraising Systems Analyst is responsible for managing our donor database (collectively known as our "Constituent Relationship Management system, or CRM") to support Defenders' fundraising and advocacy growth efforts while maintaining the accuracy and integrity of our constituent data. This position is the technical expert for our donor databases, including Revolution Online (ROI), Engaging Networks, and others as assigned. Drawing on advanced proficiency in database tools including SQL and Microsoft Excel, this position is responsible for writing queries used to support Defenders' internal database requests and will serve as the technical liaison with our database vendors. ESSENTIAL DUTIES AND RESPONSIBILITIES + Provide end-user support for CRM systems including adding and modifying CRM user accounts, assisting in dashboard configuration and overall CRM user support. + Collect business requirements for new programming customizations, work with database vendors to implement custom specs, and ensure final quality for all custom functionality. + Provide files/donor lists for in-house mailings, emails and ad hoc requests to support Integrated Marketing, Development, Government Relations and field offices. + Oversee the fundraising database files provided to Finance to reconcile the CRM database and our Financial database. + Audit data entry practices of our caging vendor, our credit card processor and Member Services. Communicate this information to the Director of Marketing Operations as soon as problems or inefficiencies are identified. + Supervise and mentor the Database Associate to support all of Defenders' database projects and to ensure the accuracy and integrity of our donor data including but not limited to the process of uploading revenue/transaction files from multiple sources in CRM; ensure all documentation and workflow processes remain up to date. + Identify areas of improvement in our database processes and recommend and/or develop automation wherever possible. + Stay current with database structure and process changes, software updates and fundraising needs. + Serve as the technical liaison with our database vendors including submitting and tracking all support tickets, reviewing job specs and associated documentation. + Support the Director of Marketing Operations in training Defenders' staff on data and reporting best practices. + Perform other related duties as assigned. QUALIFICATIONS Education: Bachelor's (BA/BS) degree or equivalent Experience: 6 years of relevant experience An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above. Knowledge, Skills, Abilities for All Defenders + Personal interest in and commitment to conservation; + Ability and willingness to model the tenets of Defenders' Commitment Statement: Mission, Transparency, Respect & Trust, Appreciation, Empowerment & Accountability, Professional Growth, Fairness, Diversity, Safety, Work/Life Balance, and Pride; + Ability to approach work in a collaborative and inclusive style, with a solutions-oriented manner; + Ability to work independently as needed, problem solve, and exercise sound decision- making skills in fluid environments to meet job expectations and achieve goals in an accurate and timely manner; + Ability to represent Defenders to external entities and the public in a professional manner while exercising tact, diplomacy, and discretion; + Demonstrates a willingness and ability to productively engage and collaborate with internal and external stakeholders from diverse cultures, backgrounds, and perspectives; + Ability to clearly and accurately communicate with internal and external stakeholders, in both verbal and written forms; + Ability to effectively navigate through change and maintain flexibility; + Ability to effectively address and manage conflict; + Working knowledge of Microsoft Outlook and Word. Knowledge, Skills, Abilities for Professional 4 Administrative + Ability to accurately maintain electronic and physical records + Anticipate and meet the needs of internal and/or external stakeholders delivering excellent service Communication + Ability to clearly and accurately communicate with internal and external stakeholders + Ability to articulate complex ideas clearly, accurately and concisely + Ability to convey effective messages to broad and diverse constituencies + Ability and willingness to effectively represent Defenders' interests in external environments + Ability to exert influence and build consensus with internal and external stakeholders Critical Thinking + Ability to handle sensitive and confidential matters with discretion + Strong research and data analysis skills, including ability to gather and synthesize information from multiple sources to produce high quality work products in a consistent, efficient, accurate, and timely manner + Creative problem-solving and troubleshooting skills with willingness to experiment and innovate new methods. + Facilitate and promote the integration of diversity, equity and inclusion strategies into Defenders' work + Ability to independently exercise appropriate judgment in response to complex and/or fluid environments + Strategic thinker with the ability to take high-level strategy and translate into relatable points and action steps. Project Management + Ability to work well under pressure and tight deadlines while balancing competing assignments + Ability to remain flexible and adaptable to shifting priorities while remaining responsive to urgent requests + Ability to take ownership of a project or process and to use problem solving skills to resolve issues + Ability to manage deadlines on multiple cross-functional projects in a dynamic environment + Demonstrated ability in managing competing interests on complex issues + Ability to independently initiate project and initiative ideas; managing projects and initiatives through to completion Coalition and Community Engagement (if applicable) + Strong interpersonal skills and ability to form effective working relationships with diverse constituencies including federal/state agencies; elected officials and their staff; Defenders' members and donors; private landowners; hunters and anglers; community leaders; religious, scientific, and academic communities; and /or the general public. + Ability to lead diverse stakeholders in collaborative activities, to anticipate policy issues impacting wildlife and make recommendations within Defenders, other organizations, and coalitions. + Networking skills to engage with leaders in the conservation community, federal and state agencies, NGOs, and other organizations. Conservation Knowledge (if applicable) + Expert-level knowledge of Defenders' legal, scientific, and/or political issues + Expert-level knowledge of national and regional social, political, and ecological landscapes Leadership and Management (if applicable) + Ability to foster a team culture which models the tenets of the Commitment Statement + Ability to connect employees and their work to Defenders' mission + Ability to set and maintain clear expectations, ensuring clarity of roles, accountabilities, and responsibilities + Ability to ensure that staff have the skills and support required to perform at the highest level + Working knowledge of Defenders' fundraising and people systems and processes Knowledge, Skills, Abilities for Business Systems Analyst + Sound knowledge of SQL and Tableau + Familiarity with BaseCamp, Asana( or other project management software) and Engaging Networks All employees are required to satisfactorily perform the essential duties and responsibilities of their positions. The essential duties and responsibilities listed above are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.Defenders require employees who engage in in-person work activities, including business travel or onsite work, to be fully vaccinated against COVID-19. An applicant (i) who is disabled or pregnant or who has a qualifying medical condition that contraindicates a COVID-19 vaccination or (ii) who objects to being vaccinated on the basis of a sincerely held religious belief, observance, or practice may request an exemption from this vaccination policy. This determination will be made on a case-by-case basis and in accordance with applicable law. Any medical information concerning an applicant's disability will be treated as a confidential medical record in compliance with applicable federal, state, and local laws.