Admissions Student Support Specialist

Fairfax, VA
Low to mid $30,000; Commensurate with education and experience
Sep 14, 2021
Sep 15, 2021
Full Time
Admissions Student Support Specialist

The George Mason University, Office of Admissions is seeking an enthusiastic, resourceful professional to serve as the Admissions Student Support Specialist. George Mason University has a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff. Qualified individuals of all backgrounds, including but not limited to, women, minorities, individuals with disabilities, and veterans are encouraged to apply.

About the Position:

The Admissions Student Support Specialist will serve as the first point of contact for students who are interested in and apply to Mason, greeting prospective students, their families, and other visitors to campus in a warm, professional, and competent manner.


  • Serve as the primary in-office and virtual operations staff for the space;
  • Greet all visitors to the office;
  • Answer freshman, transfer, non-degree and graduate applicant questions;
  • Provide excellent customer service to a diverse population;
  • Serve in the capacity of counselor of the day as needed;
  • Keep reception area tidy;
  • Understand when and how to escalate prospective student concerns to other members of the Admissions team;
  • Collaborate with other team members across the university and within the Admissions Office;
  • Assist and attend recruitment events as assigned;
  • Assist with various office tasks as assigned.

Required Qualifications:

  • Bachelor's degree or equivalent level of experience;
  • Demonstrated customer service experience, a few years preferable;
  • Detail-oriented;
  • Ability to prioritize tasks in a hectic, deadline-driven environment, often working on multiple tasks concurrently;
  • Superior communication skills, including demonstrated ability to communicate with and facilitate collaboration across culturally and professionally diverse populations;
  • Willingness to work with and mentor student employees;
  • Computer literacy and willingness to learn new software applications and technology;
  • Proven ability to work positively as a team member;
  • Previous experience working in an office setting;
  • Positive and proactive attitude;
  • Astute and comfortable in working with diverse constituents in an efficient manner;
  • Works well under pressure;
  • Demonstrate maturity and discretion in the receipt and handling of confidential information;
  • Flexible attitude;
  • Ability to prioritize tasks;
  • Available for occasional evening and weekend work.

Preferred Qualifications:

  • Experience working in higher education is highly desirable;
  • Familiar with Mason's physical campus and surrounding area;
  • Familiar with Mason's diverse population, admissions processes, campus offerings for students, and/or campus events;
  • Knowledge of admissions counseling practices;
  • Previous experience with Ellucian Banner software;
  • Previous experience with Salesforce CRM;
  • Bilingual.

For full consideration, applicants must apply for position number 02522z at; complete and submit the online application; and upload a cover letter, resume, and a list of three professional references with contact information.

Great Careers Begin at Mason!

George Mason University is an innovative, entrepreneurial institution with national distinction in both academics and research. Mason holds a top U.S. News and World Report "Up and Coming" spot for national universities and is recognized for its global appeal and excellence in higher education.

Mason is currently the largest and most diverse university in Virginia with students and faculty from all 50 states and over 135 countries studying in over 200 degree programs at campuses in Arlington, Fairfax and Prince William, as well as at learning locations across the commonwealth. Rooted in Mason's diversity is a campus culture that is both rewarding and exciting, work that is meaningful, and opportunities to both collaborate and create.

If you are interested in joining the Mason family take a look at our current opportunities and catch some Mason spirit at!

George Mason University, Where Innovation is Tradition.

George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any characteristic protected by law.

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