Student and Administrative Support Specialist

Fairfax, VA
Commensurate with education and experience.
Sep 14, 2021
Sep 15, 2021
Full Time
Student and Administrative Support Specialist

The George Mason University, College of Education and Human Development, Division of Special Education and disAbility Research seeks applicants for the position of Student and Administrative Support Specialist for the Special Education & Assistive Technology Programs. George Mason University has a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff, and strongly encourages candidates to apply who will enrich Mason's academic and culturally inclusive environment.

About the Special Education Program:

The College of Education and Human Development's Special Education program is ranked 16th nationally by U.S. News & World Report. Additional recognition was given to the online graduate program, which U.S. News & World Report ranked 5th in the country. The mission of Mason's Special Education program is to improve the lives, productivity, and education of persons with disabilities. The Division strives to reach this goal by producing passionate, world-class special educators who elevate the profession of special education.

About the Position:

The College of Education and Human Development is seeking a creative and analytical professional with demonstrated effective communication skills to provide student and administrative office support to the Division of Special Education and disAbility Research. The incumbent must be willing to learn and adapt to new technology, be able to foster positive working relationships, be detail-oriented and self-motivated, and skilled at prioritizing tasks.

Candidates must have exceptional verbal and written communication skills and strong organizational abilities; be able to interpret and apply policies, procedures, and guidelines; be able to analyze and solve problems; be able to effectively prioritize tasks; and be able to work independently. The position hours are Monday-Friday 8:30-5:00, Fairfax Campus.


  • Provide reception desk coverage. Receptionist duties include answering phones, directing calls and visitors at the front desk, and processing and distributing mail. Assist faculty and staff with general clerical duties including, but not limited to, copying, mailing, faxing, and filing;
  • Respond to data requests to support development of programs. Utilize university systems to collect, organize and summarize data. Identify, modify, and create reports in MicroStrategy;
  • Ensure continuous enhancement of office protocols on customer service. Develop forms and procedures as needed to accomplish duties. Define the actions, tasks and projects that need to be accomplished to effectively prioritize responsibilities. Utilize mature judgement to determine appropriate responses and make effective referrals to assist students, staff, faculty, and Mason visitors;
  • Interface with prospective and current students to respond to general inquiries (email, phone and face-to-face), answer questions about the admissions process and admission status, schedule appointments, and make appropriate referrals to other campus offices;
  • Collaborate with advisors to provide academic administrative support to the unit. Be knowledgeable about Division programs as well as college and university resources. Support academic advisors, Director and faculty in processing and filing student paperwork, student outreach, and student correspondence. Maintain Division social media outlets, and monitor websites and provide updates as needed;
  • Collaborate with the Dean's office, faculty, and college staff and administrators, and contribute to efforts to support the academic success of students;
  • Keep inventory of supplies and communicate monthly supply needs to Purchasing Coordinator.

Required Qualifications:

  • Experience with Microsoft Office Suite;
  • Minimum of two years in a customer service position;
  • Minimum one year office experience required.

Preferred Qualifications:

  • Experience with higher education, student interaction, and state policies;
  • Experience with Banner and PatriotWeb software;
  • Experience with MicroStrategy.

For full consideration, applicants must apply for position number 10478z at; complete and submit the online application; and upload a cover letter, resume, and a list of three professional references with contact information.

Great Careers Begin at Mason!

George Mason University is an innovative, entrepreneurial institution with national distinction in both academics and research. Mason holds a top U.S. News and World Report "Up and Coming" spot for national universities and is recognized for its global appeal and excellence in higher education.

Mason is currently the largest and most diverse university in Virginia with students and faculty from all 50 states and over 135 countries studying in over 200 degree programs at campuses in Arlington, Fairfax and Prince William, as well as at learning locations across the commonwealth. Rooted in Mason's diversity is a campus culture that is both rewarding and exciting, work that is meaningful, and opportunities to both collaborate and create.

If you are interested in joining the Mason family take a look at our current opportunities and catch some Mason spirit at!

George Mason University, Where Innovation is Tradition.

George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any characteristic protected by law.

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