EEO Complaints Manager

Virginia Beach, Virginia
Sep 13, 2021
Sep 21, 2021
Full Time


This position will be responsible for writing and implementing NEXCOM EEO Complaint policies, instructions, guidance, and SOPs. In addition to the oversight of processing Contacts, Informal and Formal EEO complaints for NEXCOM and serviced organizations. Conducts legal research including application of case law to cases via legal research tools, i.e., LexisNexis, Westlaw, and CyberFEDS
Learn more about this agency


Key Requirements
  • Candidate must meet all qualification requirements by the closing date of this announcement.
  • A one-year probationary period will be required upon selection.
  • Social Security Card must be presented at time of appointment.
  • If you are selected for this position, the documentation that you present for purposes of completing the Department of Homeland Security (DHS) Form I-9 will be verified through the DHS E-verify system. Federal Law requires verifying eligibility of all new hires. The Navy Exchange Service Command is an E-Verify Participant.
  • Incumbents of this position must be U.S. Citizens.
  • Candidates/Incumbent must be eligible for and obtain a Secret Clearance.
  • Major Duties

    The incumbent in position will:
    • Writes and issues complaints policy, instructions ensuring compliance with DON, NAVSUP, EEOC, MD-110, and CFR 1606. Oversees implementation and compliance of such.
    • Directs the EEO Complaint Department's development, administration, and enforcement of NEXCOM EEO complaint policies, e.g., Complaint Instruction, SOP, Statement of Work, and educational tools to ensure all NEXCOM associates follow required EEO procedures as mandated by the EEOC, DOD, DON, and NAVSUP.
    • Directs the NEXCOM informal and formal complaint process from intake of complaint through adjudication by EEOC Administrative Judge (AJ) or final Settlement Agreement. Identifies the facts, analyzes and evaluates complaints, and negotiates informal resolutions with management and complainant whenever possible.
    • Directs the entering, tracking, monitoring, and accuracy of EEO data in all DON and NEXCOM mandated data systems (e.g., iComplaints, ADR Tracker, Intake Tracker, IRSMS, etc.) Monitors complaints to ensure compliance with federal complaint process requirements per Management Directive MD-110 and Title 29 Code of Federal Regulations (CFR) 1614.
    • Conducts regular risk analysis activities to protect NEXCOM from sanctions and/or penalties due to untimeliness and/or legal insufficiency. Assesses vulnerabilities to the Enterprise, reports findings, and recommends corrective actions to the EEO Director to attempt resolution/settlement.
    • Responsible for all complaint DON & EEOC reports including 462, NO FEAR, complaint data in MD-715 and ad hoc reports required by NAVSUP and/or DON. Reviews Counselor Reports and Reports of Investigation to ensure reports are complete, adequately address the issues, and are legally sufficient. Ensures EEO complaints based on allegations of Sexual Harassment and/or Hostile Work Environment adhere to approved NEXCOM policy and established procedures to ensure they are properly handled according to EEO case law and EEOC approved procedures.
    • Reviews issues involved in EEO complaints to identify substantive matters rejecting patterns or practice, trends, supervisory attitudes, or other problem areas that result in denial of equal opportunity for all NEXCOM associates.
    • Prepares and manages the Complaints Department budget required to effectively service NEXCOM personnel. Oversees and provides reasonable assurance that obligations and costs compliant with applicable laws. Ensures that funds, property, and other assets are safeguarded against waste, loss, and unauthorized use or misappropriation. Manages internal records of transactions to ensure they are promptly accomplished and properly authorized and executed. Assures that revenue and expenditures are properly recorded and accounted for so as to permit the preparation of reliable financial and/or inventory reports.
    • After certification by DON's ADR Center of Excellence, may on occasion conduct mediations. Evaluates ADR surveys to ensure effective and efficient use of ADR process.
    • Performs other duties as assigned.

    Travel Required

    Occasional travel - 25%

    Supervisory status

    Promotion Potential
    4 - NF-04, Staff.


    Conditions of Employment

  • Must be able to obtain a Secret Clearance.
  • Must have and maintain current EEO Counselor and EEO Investigator certifications to hold this position.
  • Exhibits strong communication skills with a clear vision of the Complaints Program mission.

  • Qualifications

    Basic requirements for entry into this NF-04 (non-appropriated fund) position include the following:

    Requires a total of 7 years of combined experience any combination below:

    GENERAL EXPERIENCE: Three years of experience in administrative, investigative, technical or other responsible work that demonstrated possession of the following: skill in written and oral expression; skill in investigating and analyzing problems; skill to read, understand, interpret and explain technical material such as written regulations, laws or court decisions; skill in working effectively with others, regardless of their socioeconomic background; skill in managing personnel; skill in delivering training to a wide variety of audiences.


    1 year of academic study above the high school level may be substituted for 9 months of experience, up to a maximum of a 4 year bachelor degree for 3 years of general experience.


    SPECIALIZED EXPERIENCE: Four years of progressively responsible experience including work of an analytical, interpretative and judgmental nature. That experience must have demonstrated possession of: knowledge of the principles, practice, laws, regulations and methods of Federal EEO and Disability Laws; knowledge of personnel policies and practices; skill in analyzing organizational policies and practices as applied to the EEO Complaints Process; and detailed knowledge of the EEOC complaint process and compliance laws. Work performed must have included at least two years specifically related to the EEO Complaints Processing and knowledge of the electronic systems that support such work.

    Must be able to obtain a Secret Clearance.


    SUBSTITUTION OF EDUCATION FOR EXPERIENCE: 1 year of academic study above the high school level may be substituted for 9 months of experience, up to a maximum of a 4 year bachelor degree for 3 years of general experience. Degree Preferred.

    Additional information

    2021 Open Enrollment Video: .

    Retirement Video: .

    How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.

    Your qualification will be evaluated on the Minimum Qualification Requirements as described in your profile and resume. Credit will be given for appropriate paid and unpaid experience or volunteer work.

    Background checks and security clearance

    Security clearance

    Drug test required

    Required Documents

    To apply for this position, you must provide a complete Application package which includes:

    a) Your Resume.
    b) Completion of Automated Application.
    c) Any documents you wish to be reviewed.

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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