Duty Officer

Arlington, Virginia
Sep 13, 2021
Sep 15, 2021
Full Time


This assignment is a 1-year non-reimbursable assignment.

This position is located within the Department of Homeland Security (DHS), Cybersecurity and Infrastructure Security Agency (CISA), Integrated Operations Division's (IOD) CISA Central (Central) branch. CISA is the Nation's risk advisor, working with partners to defend against today's threats and collaborating with industry to build more secure and resilient infrastructure for the future.
Learn more about this agency


The Integrated Operations Division's CISA Central CISA Central is CISA's 24X7 hub for staying on top of threats and emerging risks to our nation's critical infrastructure, whether they are of cyber, communications or physical origin. CISA Central is the simplest, most centralized way for critical infrastructure partners and stakeholders to engage with CISA and is the easiest way for all critical infrastructure stakeholders to request assistance and get the information required to understand the constantly evolving risk landscape.

Through CISA Central, CISA coordinates situational awareness and response to national cyber, communications, and physical incidents. CISA works closely with public, private sector, and international partners, offering technical assistance, information security and education to protect our nation's critical infrastructure from a broad range of current cyber, communication, and physical threats.

The successful candidate for this joint duty assignment will come from the 0089, 0132,0301, 0343, 1801, 2210 job series. This series has several equities within CISA's mission sets and participation on the 24X7 rotational watch will afford high-charging GS13s and GS14s the ability to hone their skillsets while learning other focus areas.

Duties include, but are not limited to:

Serves as the Senior Duty Officer responsible for planning, managing, coordinating and executing the mission, functions and activities of CISA Central. The Senior Duty Officer performs or directs activities that involve formulating operational strategies for current cyber, communications, and physical operations and emergency response planning, determining critical information requirements, devising critical/crisis action management plans and training and analyzing and evaluating mobilization and other contingency operations requirements relative to timely, accurate, and actionable information to facilitate rapid mitigation or response to incidents involving critical infrastructure (CI) to support installation restoration projects, and chemical inspections. The employee provides expert advice on policy matters and capabilities in executing current and future operations activities or requirements. The Senior Duty Officer will represent the Agency in meetings, conferences and special working groups with senior leadership at higher echelons, counterparts at subordinate field activities and management officials at other emergency response organizations.

Travel Required

Not required

Supervisory status

Promotion Potential


Conditions of Employment

  • Must be a current permanent Federal employee
  • Must have supervisory approval to apply to the Joint Duty Assignment. DHS 250-2 Application Form under "required documents" section.
  • Must NOT have any pending/outstanding disciplinary actions
  • Must have achieved a minimum of "meet expectations/proficiency" on latest performance appraisal/evaluation
  • Must be currently at or above the grade level of the detail. *No Temporary Promotion Opportunity*
  • The program does not apply to members of the Military service or contractors.


Qualifications required:

Expert at communicating complex information, concepts, or ideas in a confident and well-organized manner through verbal, written, and/or visual means. Ability to clearly articulate intelligence requirements into well-formulated research questions and data tracking variables for inquiry tracking purposes. Ability to develop or recommend analytic approaches or solutions to problems and situations for which information is incomplete or for which no precedent exists. Ability to effectively collaborate via virtual teams. Ability to evaluate, analyze, and synthesize large quantities of data (which may be fragmented and contradictory) into high quality, fused targeting/intelligence products.

Advanced comprehensive knowledge of National Level policies and strategies, to include the National Infrastructure Protection Plan (NIPP), the National Response Framework (NRF), and the National Incident Management Systems (NIMS). Incident Command Systems (ICS).

Comprehensive knowledge of incident management, and incident response requirements, regulations and policies, including Protected Critical Infrastructure Information (PCII) policies for verbal, written and internet-based transmissions.

Comprehensive knowledge of CISA program goals/objectives and missions/functions, in order to conduct and monitor team member training; oversee regular watch procedure exercises and to identify program strengths and weaknesses.

Highly skilled knowledge of infrastructure policy, technology, and programs, including the Department of Homeland Security's strategy for protecting the nation's Critical Infrastructures and Key Assets.
Demonstrated leadership, management, analytical, and administrative capabilities in order to assist the Operations Chiefs in establishing and maintaining a technically advanced joint industry and government information and coordination center, and in developing and maintaining effective interfaces with other watch and analysis operations.

Thorough understanding of other watch and analysis operations within CISA Offices. Skill in crisis management in order to ensure timely and effective response to a variety of emergency situations.

Ability to work under extreme time constraints to communicate effectively with members of the highest levels of government, industry, and academia regarding complex issues and situations, under all conditions.

Ability to communicate effectively both orally and in writing. Ability to respond to urgent and stressful CI situations and communicate sensitive information verbally and in writing in a clear, concise and timely manner.

Ability to establish and maintain professional working relationships and networks with Federal and public/private critical infrastructure partners.

Please read the following important information to ensure we have everything we need to consider your application:
It is your responsibility to ensure that you submit appropriate documentation prior to the closing date. Your resume serves as the basis for qualification determinations and must highlight your most relevant and significant experience as it relates to this Joint Duty assignment opportunity announcement.

Be clear and specific when describing your work history since human resources cannot make assumptions regarding your experience. Your application will be rated based on your resume.

Please ensure EACH work history includes ALL of the following information:
  • Job Title (Include series and grade of Federal Job)
  • Duties (Be specific in describing your duties)
  • Name of Federal agency
  • Supervisor name, email, and phone number
  • Start and end dates including month and year (e.g. June 2007 to April 2008)

  • Education

    EDUCATIONAL SUBSTITUTION: There is no educational substitution for this position.

    Additional information

    **DHS does not offer any additional benefits beyond that which the Federal employee is already receiving.

    If the position requires a security clearance, employees must have a SECRET or TOP SECRET clearance to placement AND must maintain that level of clearance while performing in the position.

    Selected applicants for a JDA are requested to fulfill the items below during the JDA:
  • Complete the DHS Training Course 15 days prior to the arrival to the JDA.
  • Complete the DHS Joint Duty Assignment Progress Plan to include:
    • Phase 1: Establish assignment objectives within the first 30 days of the JDA.
    • Phase 2: Complete a self-assessment of the duties performed at the mid-point of the JDA.
    • Phase 3: Complete a final review within the last 30 days of the JDA.
  • Complete 12 hours of professional development using Skillsoft courses, videos, and books in conjunction with the established assignment objectives for the JDA.
  • Attend each of the DHS Joint Duty Program Director's quarterly webinars (1 hour per quarter).

  • How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.

    We will review your resume and supporting documentation to ensure you meet the basic qualification requirements. If you meet the minimum qualifications, your experience, education, and training will be rated using a job questionnaire based on the competencies or knowledge, skills, and abilities needed to perform this Joint Duty Assignment.

    If you are among the best qualified, you may be referred to the hiring manager for consideration and may be called for an interview. After reviewing your resume and supporting documentation, a determination will be made. You must submit the supporting documents listed under the required documents section of this announcement.

    Note: DHS continues to take necessary steps to keep our workforce safe amid the COVID-19 pandemic. If you receive a final Joint Duty Assignment offer to onboard, please complete the onboarding requirements and/or forms and submit them electronically in an expeditious manner. Your start date may be delayed if the action above is not completed.

    Background checks and security clearance

    Security clearance
    Top Secret

    Drug test required

    Required Documents

    1. Resume: Do not include any personally identifiable information (PII) i.e., home address, social security number, or date of birth. Your resume must clearly demonstrate you have experience which meets the requirements of this position as outlined in the "Qualifications" section.

    2. SF-50: Submit a copy of your official SF-50 (no text version) or other official "Notification of Personnel Action" document which shows the following information:
  • Your appointment in the Federal service
  • Tenure
  • Grade and Step
  • Full performance level
  • If your SF-50(s) does not provide the information needed to make a final determination for qualification, you will be found ineligible for the position.

    3. DHS Joint Duty Assignment Application Form signed by your supervisor. Please click on the following link to access the required form DHS Form 250-02 .

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