Program Specialist

Employer
USAJobs
Location
Baltimore, Maryland
Posted
Sep 13, 2021
Closes
Sep 17, 2021
Function
Program Manager
Hours
Full Time
Duties

Summary

The Program Specialist collects program reports, statistical data, and program performance monitors/measures from programs and departments and trends, analyzes, interprets, and presents information with recommendations to the Mental Health Executive leadership team.
Learn more about this agency

Responsibilities

Independently interpret administrative policies, developing and implementing local policies, VA, VHA, VACO directives and regulations, facility and Interfacility policies, manuals, and SOPs, as well as relevant directives, regulations, policies, manuals, and SOPs that relate to telehealth and EVP.

Gather data for multiple facility sites within the VISN where EVP is being provided, as well as at the VISN level and to collate this information.

Advise management, Business Managers, managers, supervisors, and chiefs on program-related issues and concerns, reports, and special projects. Contact typically involves such matters as identification of decision-making alternatives; appraisals of success in meeting goals; recommendations for resolving administrative problems; work efforts for providing or receiving services; and exchanging factual information about work operations and personnel management matters.

Provide administrative support for the development and expansion of the new EVP telehealth interfacility program.

Ensure that the day-to-day activities continue uninterrupted while facilitating infrastructure to grow and maintain this new program.

Communicate with a diverse group of individuals both within and outside the agency including staff, Business Manager, managers, supervisors, chiefs, patients, and their families as well as fellows, medical students, residents, telehealth and MAS leadership, and EVP leadership at Atlanta VAMC and ORH staff, the Atlanta VAMC EVP hub, VISN-5 headquarters, and other medical facilities within the VISN, and periodically interact with supervisors and administrators associated with VAMHCS Social Work, Psychology, Physical Therapy, and the Chaplain's Service.

Assist with development and oversight of any service agreements or MOUs with support services and clinical services, like telehealth, whole health, and MAS.

Collect and organize psychometric data and ensure that this encrypted data is made available to associated EVP researchers located at other facilities which will impact future research and expansion of the EVP program.

Resolve patient and family concerns in the short term by ensuring that these issues are directed to the correct channels.

Assist EVP staff with patient mental health safety issues by ensuring there are correct and appropriate psychosocial and medical contacts at the facilities served by the EVP program in the event of an emergency.

All other related duties as assigned

Work Schedule: 8:00 am to 4:30 pm, Monday - Friday.
Telework: Not available
Virtual: This is not a virtual position.
Position Description/PD#: Program Specialist/PD21022O
Relocation/Recruitment Incentives: Not authorized
Financial Disclosure Report: Not required

Travel Required

Not required

Supervisory status
No

Promotion Potential
11

Requirements

Conditions of Employment

  • Wearing a face mask is required when an exemption has been granted. Health Care Personnel in violation of these directives may face disciplinary action up to and including removal from federal service.
  • It is a requirement that all HCP receive the COVID-19 vaccination and annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons.
  • You must be a U.S. Citizen to apply for this job
  • Designated and/or random drug testing may be required
  • Selective Service Registration is required for males born after 12/31/1959
  • You may be required to serve a probationary period
  • Subject to background/security investigation
  • Selected applicants will be required to complete an online onboarding process
  • Participation in the seasonal influenza and Coronavirus Disease 2019 (COVID-19) Vaccination programs are requirements for all Department of Veterans Affairs Health Care Personnel (HCP)
  • It is a requirement that all HCP receive the COVID-19 vaccination and annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons.
  • Wearing a face mask is required when an exemption has been granted. Health Care Personnel in violation of these directives may face disciplinary action up to and including removal from federal service.


Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/16/2021.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below:
  • Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade (GS-09) in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: planning, coordinating, executing, and evaluating comprehensive medical interfacility customer service telehealth program, ensuring a smooth flow of quality health care services promptly and courteously. Conducting and reviewing extensive research and compilation of and extracts and assembles information. Conducts data analyses and develops reports or presentations. Developing, evaluating, and modifying program goals, and participating in the analysis and interpretation of workload and other data used in resource planning. Provides analytical and evaluative techniques to the identification, consideration and resolution of issues of a procedural of factual nature; Manage procurement and contracting for the clinical programs and assists the Business Managers, including but not limited to preparing procurement requests, evaluating proposals for work, serving as Contracting Officer Representative (COR) for procurement of goods and services, and maintaining procurement and contracting records for the service. Assisting with administrative training. OR,
  • Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Ph.D. or equivalent doctoral degree; OR 3 full years of progressively higher level graduate education leading to such a degree; OR I possess an L.L.M. in a related field.OR,
  • Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond .
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work is primarily sedentary. It occasionally requires carrying objects such as files, books, and papers. The incumbent should also be able to walk to patient care units and other executive offices to pick up information, coordinate meetings, etc. This may occur on a daily basis. Movement between offices is required, and the incumbent may be required to travel between VAMHCS sites.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/ .

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/ . If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html .

Additional information

Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified : applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/ .

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional vacancies.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application .

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

Background checks and security clearance

Security clearance
Not Required

Drug test required
No

Position sensitivity and risk
Non-sensitive (NS)/Low Risk

Trust determination process
Suitability/Fitness

Required Documents

To apply for this position, you must provide a complete Application Package which includes:
  • Resume
  • SF-50/ Notification of Personnel Action


The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.
  • Cover Letter
  • DD-214/ Statement of Service
  • Disability Letter (VA)
  • Resume
  • Separation Notice (RIF)
  • SF-50/ Notification of Personnel Action
  • Transcript


SF-50, Notification of Personnel Action (if applicable for Time in Grade and/or Eligibility):
  • Most recent SF-50 if you are a current or former Federal employee
  • An SF-50 showing your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade
  • Award 50's do not provide sufficient information and will not be accepted for the purpose of verifying time-in-grade.
  • Examples of appropriate SF-50's include:
    • Within grade increases at the highest grade held; or
    • Promotions with an effective date more than one year old; or
    • SF-50's at the highest grade held with an effective date more than one year old.


If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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