Chief Engagement and Consumer Officer
The Chief Engagement and Consumer Officer (CECO) reports to the President and CEO
of Rappahannock Electric Cooperative (REC) and directly supervises three managing
directors with a division totaling nearly 125 employees. The division functions include:
• Member Services,
• Communications and Public Relations,
• Legislative Affairs,
• Regulatory Affairs, and
• Economic Development.
In this role the successful candidate will oversee these critical functions that reflect the best interests of the Cooperative and its member-owners both in the short and long term.
Qualified candidates must exhibit exceptional leadership and sound, ethical decision-making skills. The successful candidate will be knowledgeable of and demonstrate quality outcomes in shaping consumer experience and engagement in a utility and relatable member service environment.
Strategic leadership experience and forward thinking capacity should include: inclusive customer care programs and satisfaction, account management, consumer marketing, public relations and communications, inspiring internal communications, meaningful consumer and diverse stakeholder engagement, proactive external affairs, e-commerce and convenience, strong corporate citizenship, and emergency responsiveness.
Advanced degree in related fields preferred. Bachelor’s degree is required. Must demonstrate an ongoing commitment to advanced professional development. Must have work experience at a senior management/executive level with a utility or related service industry, with preference for electric sector and experience with cooperative business model. Must possess 10 years of progressively responsible management experience with at least 5 years in a functional senior management position. The successful candidate must also be a safety champion.
REC prefers a candidate with direct tactical experience relating to; community and economic development, call center operations, consumer demographics, behaviors and trends, key accounts, rates, regulatory and government affairs. Candidate should also have a working knowledge of other utility functions, including but not limited to, operations, power supply, energy technology trends, advanced utility programs, demand response and energy efficiency, finance, human resources, workplace health, safety and security.
Must have demonstrated management and leadership abilities. Must communicate effectively both inside and outside of the organization. Perform other duties as assigned. Must possess a current driver's license. Must be a strategic planner with the ability to execute plans.
Principally working in the Fredericksburg office, with regular trips to Eastern and Western Regional offices. There will be regular travel to Old Dominion Electric Cooperative, Virginia, Maryland, & Delaware Association of Electric Cooperatives, and other Cooperatives. Out of town travel can be expected.