7900 Westpark Drive (12131), United States of America, McLean, Virginia

Dir, Strategy and Communications - CPE

Capital One's Cloud & Productivity Engineering (CPE) team is looking for an independent, self-starter that can deliver high-quality products with minimal supervision to provide strategic and tactical support for our organization.

As part of the Top of House team, you'll work with a cross-functional team to create and deliver consistent messaging across a variety of channels to a variety of audiences. You'll be responsible for managing the communications strategy for an internal audience which covers everything from communicating about priority technical programs to events, recognition, and associate engagement initiatives. We want a strategic thinker that can propose new and innovative ways to reach audiences, and make better use of the internal tools at our disposal (e.g. Pulse, Slack, email). You'll also be responsible for building our engagement strategy to include fun events, learning opportunities, executive engagement, leadership routines.

Additionally, this leadership role will be responsible for leading special projects, which are defined as cross-functional initiatives that have strategic impact across the entire organization. To be successful, you'll need to embrace change, think strategically about how best to communicate change, and move teams through the change curve. You'll also need an internal drive to seek constant improvement - you're comfortable with iterating on ideas and are always looking for ways to do better. You have strong verbal communication skills to complement your written ones and can clearly articulate ideas to, and influence, senior leaders.

To help you determine if our role has your name written all over it, ask yourself a few questions:

• Do you thrive in a fast-paced, dynamic environment?
  
• Are you a strategic thinker who can also nail execution?
  
• Is masterfully juggling multiple priorities and changing direction on a dime just another Monday for you?
  
• Do you enjoy solving complex problems and driving action across the organization?
  
• Do you enjoy creating the best environment to enable associates to get their work done?
  
• Do you have a gift for building strong relationships with people with diverse styles across levels and functions?
  
• Is having fun while you work a given?
  

Responsibilities:

• Provide strategic direction of CPE communications including, but not limited to:
  
  • Developing talking points for SVP and leadership team as needed for internal engagements, regulatory regulatory engagement, etc.
    
  • Developing organizational announcements
    
  • Managing intake process
    
• Oversee internal communications and support associate engagement activities including weekly newsletter, All Calls, Demo Days, Leadership Routines, and in-person All Hands
  
• Develop an overall events strategy to enhance internal associate engagement, establish the brand of CPE within Capital One, and strengthen the reputation of our leadership as cloud experts in the industry.
  
• Collaborate with leadership team to develop engaging, compelling content and translate technical information into an easy-to-digest story that conveys the "so-what" to a non-technical audience
  
• Work effectively in a cross-functional team
  
• Proactively identify opportunities for strategic change and execute upon those opportunities
  
• Manage multiple tasks simultaneously using strong time management and prioritization skills.
  
• Adapt positively to rapid-changing environment and business priorities, and adjust scope as needed.
  
• Have excellent communication and partnership skills which are essential for business management.
  
• Ability to quickly develop expertise on departmental processes and procedures.
  
• Demonstrate a proven track record of excellent delivery, bringing the ability to quickly put structure in place to manage work in a dynamic complex environment.
  
• Demonstrate critical thinking and problem-solving skills with the ability to manage detailed and complex information in a rapidly changing environment.
  

Basic Qualifications:

• Bachelor's degree
  
• At least 5 years of experience in communications, change management, event marketing, event management or chief-of-staff functions
  
• At least 3 years of experience in managing communications to a wide variety of audiences via internal communication channels (newsletter, intranet, internal social media, messaging platforms)
  

Preferred Qualifications:

• At least 3 years of experience in developing communications strategies
  
• At least 2 years of experience in Project Management, Process Management, or Agile Delivery
  
• At least 3 years of experience working with engineering teams
  

At this time, Capital One will not sponsor a new applicant for employment authorization for this position

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).