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Senior UX Researcher

Employer
The Washington Post
Location
Washington, DC
Closing date
Nov 4, 2021

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Industry
Media / Journalism / Advertising
Function
Analyst, Research
Hours
Full Time
Career Level
Experienced (Non-Manager)
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Job Details

Job Description

Arc XP is a cloud-based digital experience platform that helps enterprise companies, retail brands and media and entertainment organizations create and distribute content, drive digital commerce, and deliver powerful multichannel experiences. A division of The Washington Post, Arc XP has powered the digital transformation of customers across the globe, currently serving over 2,400 sites in more than 25 countries that reach nearly 2 billion unique visitors monthly.

Built 100% on AWS, the Arc platform follows a microservice architecture. All of our software teams use dev ops to deliver and maintain products. Our processes are lightweight, which allows our teams to innovate quickly to bring new ideas to market. New features and products are deployed to our customer base every day.

As a member of the product design team at Arc XP, you will shape the future of our business and consumer facing products by leading our user research practice - including user interviews, quantitative research, and traditional design research like card sorting and usability testing. You will inspire teams to push their current boundaries of what is possible by leading cross-product research initiatives and delivering well-informed and actionable personas, journey maps, and research reports. In this role, you'll build empathy and understanding of what our users need, while closely collaborating with designers, engineers, product management, and the account team to help define the future of Arc XP. This is a very hands-on role, and includes managing participant recruitment, data collection (including moderating sessions), data synthesis and analysis, and delivery of findings and recommendations.

In this role you will:
  • Foster and grow UX research practices, as well as a data-driven product design culture
  • Identify opportunities to elevate and streamline our research process across products
  • Propose, plan, execute, and deliver user research at various stages of the product development lifecycle
  • Manage the design, administration, and execution for research studies across a suite of products for both single product and cross-product initiatives
  • Partner with product team members on research execution, design workshops, and research synthesis
  • Develop strong relationships with our account management team to help with identifying and recruiting the best client participants for our user research studies
  • Create and share out deliverables in the form of engaging reports, journey maps, personas, etc.
  • Present research findings to the organization to create a smarter, more informed, and more empathetic team
  • Contribute to the team as a thought leader - identifying opportunities for process improvements, providing design feedback, and sharing insights and industry news
  • Bring positive energy to the team and help attract top talent to the organization


Requirements:
  • 5+ years of relevant qualitative and quantitative research, and/or consumer insights, experience
  • Extensive experience planning and executing different types of research and usability testing activities
  • Strong sense of independence, ownership, and initiative with an ability to self-direct and manage what to work on, how to get it done, and when to deliver
  • Excellent organizational skills and the ability to manage multiple concurrent projects
  • Outstanding written and verbal communication skills - strong analytical and presentation skills
  • Strong understanding of the strengths and shortcomings of different research methods, including when and how to apply them during each product phase
  • Effective interpersonal, communication, negotiation, and collaboration skills
  • BS/BA in HCI, Human Factors, Market Research, or related field; advanced degree a plus
  • Advanced knowledge of relevant research and design tools such as Optimal Workshop, Maze, Figma, etc.
  • Interest in design ops, copywriting, UX design, design systems, or facilitating workshops a bonus


The Post strives to provide its readers with high-quality, trustworthy news and information while constantly innovating. That mission is best served by a diverse, multi-generational workforce with varied life experiences and perspectives. All cultures and backgrounds are welcomed.

Company

Thank you for your interest in a career with The Washington Post. We invite you to review all of our open positions to find the one that's right for you. We look forward to receiving your resume!


Since it first began publication more than 130 years ago, The Washington Post has grown into one of the most storied and respected news organizations in the world. A subsidiary of The Washington Post Company, today's Post is the indispensable guide to Washington. In print, we enjoy the highest penetration of any major metropolitan newspaper in the United States. On the web, we have the third largest news website with 17 million unique visitors each month, and have recently launched a celebrated news app for the iPad. We serve Washington in all media, on any platform, including paid products, events, and tailored content.

More broadly, The Washington Post Company delivers quality products to today's students, readers and viewers. What unites our company is the immediacy of our products and services, created by teachers and tutors at Kaplan; reporters and editors at our media properties; and associates at Cable ONE.
Washington Post Media views its employees as its most valuable asset and provides a comprehensive benefits package to promote healthy and balanced lives at work and at home. We offer competitive salaries, opportunities for training and career advancement and an outstanding, progressive benefits package including:
Health and dental benefits
Flexible healthcare and dependent care spending accounts
401(k) and company-funded cash balance plan
Life and disability insurance
Tuition reimbursement
Adoption assistance
Domestic partner benefits
Employee assistance program
Employee referral program
 

Company info
Website
Location
1301 K Street, N.W.
 Washington
DC
20036
US
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