Delivery Lead II, Digital Experience Platform

Washington, DC
Oct 12, 2021
Oct 14, 2021
Full Time
Business Unit Description

AARP is a nonprofit, nonpartisan organization, with a membership of nearly 38 million that helps people turn their goals and dreams into 'Real Possibilities' by changing the way America defines aging. With staffed offices in all 50 states, the District of Columbia, Puerto Rico, and the U.S. Virgin Islands, AARP works to strengthen communities and promote the issues that matter most to families such as healthcare security, financial security and personal fulfillment. AARP also advocates for individuals in the marketplace by selecting products and services of high quality and value to carry the AARP name.

Information Technology Solutions (ITS) is AARP's technology leader in positive social change and member value, enabling a more effective workforce and globally connecting employees, members, volunteers, partners and advocates to maximize engagement.

The Delivery Lead II - Digital Experience Platform is a core delivery resource on a capability team responsible for ensuring team success by leveraging the appropriate Rapid Delivery methodology for predictable, quality delivery while maintaining a focus on continuous team improvements. This position operationalizes the capability strategy and will be expected to deliver incremental business value in an agile environment. The Delivery Lead II - Content Publishing must be a multi-faceted practitioner able to facilitate activities using multiple delivery methodologies, write technical documentation as needed, manage third-party development and/or consulting resources, and identify innovation opportunities for the team.

This person will work closely with other core roles on the team, including the Capability Manager and Engineer(s). All team members will work closely with various stakeholders across AARP and third-party vendors or partners.

Delivery Responsibilities

Rapid Delivery Practitioner/Facilitator/Scrum Master
  • Integrates Rapid Delivery (Agile or other) principles into team practices and work products.
  • Coaches Capability Manager and team on backlog refinement and prioritization.
  • Facilitates and supports rapid delivery events as needed and remove impediments to team progress.
  • Innovates with delivery practices and frameworks through experimentation to improve the team and their delivery of business and technical outcomes.
  • Influences the team to improve collaboration and self-organization.
  • Works with other Delivery Leads through a Community of Interest to increase the effectiveness of the application of Scrum within the organization

Business Operations Management
  • Ensures the team applies best practices and enterprise guidance around architecture, information security, agile delivery, quality engineering, service management and user adoption during design and implementation.
  • Develops statements of work (SOWs) for any third-party vendors or contractors that adheres to procurement standards and specifically includes operational requirements and outcome-based deliverables.
  • Ensures the necessary technical documentation, including governance practices and standards, is created by the team.
  • Responsible for work plans, budget, sprints, releases, schedules, resource allocation of all team delivery efforts.
  • Coordinates reporting on the capability team progress, impediments, issues, and impacts to various stakeholders with the Capability Manager.

Business Analysis
  • Supports the creation of consistent user stories and requirements with the development team and Capability manager.
  • Verifies that implemented solutions meet defined story objectives and are of high quality.
  • Verifies that deliverables from third-party vendors align to executed statements of work.
  • Coordinates and leads all testing activities, including user acceptance testing with key stakeholders.
  • Leverages delivery analysis and tools to evaluate, optimize, and improve team output and delivery of business and technology outcomes.

Continuous Improvement/Operations
  • Facilitates ongoing production operations and vendor relationships.
  • Identifies issues and spearheads team problem-solving to achieve resolution.
  • Drives the collection of feedback and metrics to identify areas of opportunity.
  • Works with the team to continuously improve processes, operations, self-service capabilities, and automation where feasible.
  • Identifies process, delivery, and governance gaps with the capability team and collaborates with the ITS Transformation team on solution development and implementation.
  • Follows ITS DR Policy and Standards.
  • Creates DR Plan for identified technology solution.
  • Devises testing strategy and/or test plan for the technology solution.
  • Provides artifacts to ITRM to validate compliance with ITS DR Policy and Standards.

Domain Responsibilities
  • Maintains understanding and familiarity with the censhare solution that is the foundation for the CPS content publishing system.
  • Maintains an understanding of the business use cases, timelines, and outcomes for print and digital content publishing.
  • Ensures work aligns with capability roadmaps and removes blockers related to dependencies.
  • Ensures the team establishes effective content workflow processes and defines efficiency objectives.
  • Facilitates the development and adoption of content governance best practices.

Desired Education and Certifications
  • Bachelor's degree or equivalent in Information Technology, Computer Science, Engineering, Business Administration, or related field
  • SAFe certified Scrum Master, PO/PM a plus
  • censhare admin and/or developer training a plus

Work Experience
  • 10+ years of progressive IT experience and use of agile delivery methodologies, including Scrum, Kanban, and Lean UX
  • Experience with agile tools like Jira/Greenhopper, Rally, Version One, or equivalent
  • Hands-on experience with backlog tracking and task definition
  • A demonstrated ability to work within a team and build consensus towards a technical direction
  • Technology delivery experience through concept, development, validation, deployment, and support
  • Product evaluation through RFI/RFP including working with vendors and internal stakeholder groups
  • An understanding of external cloud hosting providers including Amazon Web Services, Microsoft Azure, and Salesforce
  • Experience with XML and Content/Data Structures. Adobe Manager experience a plus
  • An understanding of Mac technologies for publishing
  • Broad understanding of the following censhare/CPS core applications, including
    • InDesign/InCopy
    • AEM
    • IMP
    • Digital Asset Management
Compensation and Benefits

AARP offers competitive benefits with a 401(k); 100% company-funded pension plan; health, dental, and vision plans; life insurance paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave; performance-based and peer-based recognition; tuition reimbursement; among others. Visit for more information.

As a result of the COVID pandemic, all interviews will be held virtually and all non-essential employees will continue to work remotely until further notice.
Equal Employment Opportunity

AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.

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