Food Service Associate I

Sep 11, 2021
Oct 16, 2021
Full Time
The Food Service Associate I will serve, assist, maintain and re-supply all customer stations in the cafeteria service area including but not limited to beverages, salad bar, deli, hot line as assigned. As assigned, will maintain the dining area in neat and orderly manner including stocking condiments and service ware. Assist customers.


Minimum Education
High School Diploma or GED .

Required Skills/Knowledge

At least 6 months food service experience with direct customer service.

Basic Calculations (Addition, Subtractions, Multiplication and division).
Ability to comprehend both written and verbal instructions.
Ability communicate to a diverse customer service population.

Functional Accountabilities
Customer Service

  • Greet customers appropriately and shows willingness to meet their needs.

  • Wear Employee Identification badge in a manner seen and readable by all customers.
  • Readily knows daily menu and cafeteria information to inform customers.

Organization and Stocking

  • Ability to restock service area as needed with minimum supervision.

  • Set up line with appropriate utensils.
  • Follow plan-a-gram and line up instructions.
  • Restock food and supplies neatly and safely according to department guidelines.
  • Assist with stock handling and storage as assigned.


  • Communicate to management all food quality and availability issues, equipment status, customer and staffing issues.

  • Communicate to management unresolved customer service issues within 24 hrs.
  • Complete quality control documentation, as assigned.

Food Service and Handling

  • Portion appropriate amounts of food.

  • Prepare hot beverage according to equipment directions.
  • Maintain and monitor all food item temperatures.
  • Follow established food-handling practices according to department guidelines.
  • Store and label food and supplies.

Sanitation and Safety

  • Maintain department, hospital and regulatory agency standards.

  • Clean work area according to department guidelines.
  • Complete special cleaning assignment within target time.
  • Demonstrate knowledge of safety procedures and practices.
  • Use chemicals appropriately , store chemicals in the appropriate manner .


  • Maintain a professional image and adhere to department uniform guidelines.

  • Regularly adhere to department work schedules.
  • Adhere to all departmental policies and procedures.

Organizational Accountabilities
Organizational Accountabilities (Staff)
Organizational Commitment/Identification

  • Anticipate and responds to customer needs; follows up until needs are met

  • Demonstrate collaborative and respectful behavior
  • Partner with all team members to achieve goals
  • Receptive to others' ideas and opinions

Performance Improvement/Problem-solving
  • Contribute to a positive work environment
  • Demonstrate flexibility and willingness to change
  • Identify opportunities to improve clinical and administrative processes
  • Make appropriate decisions, using sound judgment

Cost Management/Financial Responsibility
  • Use resources efficiently
  • Search for less costly ways of doing things

  • Speak up when team members appear to exhibit unsafe behavior or performance
  • Continuously validate and verify information needed for decision making or documentation
  • Stop in the face of uncertainty and takes time to resolve the situation
  • Demonstrate accurate, clear and timely verbal and written communication
  • Actively promote safety for patients, families, visitors and co-workers
  • Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

Childrens National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender, identity, or other characteristics protected by law.

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