Network Operations Manager (systems Engineer Iii)

Expiring today

Fairfax, Virginia
$81,571.98 - $135,952.96 Annually
Sep 11, 2021
Sep 25, 2021
Full Time
Job Announcement

Works as part of Technology Infrastructure Division’s (TID) Enterprise Networking team. Engages with the Enterprise Network’s design, implementation, monitoring, security, documentation, configuration and transformation. The county’s enterprise network is a large complex Metropolitan area network (MAN), Wide area network (WAN) and Local area network (LAN) infrastructure that delivers secure transmission of data, video and voice communications for 400+ regional locations providing critical County services. Under the general supervision of the Network Director the NOM’s responsibilities include managing all aspects of the network’s connectivity, network performance, maintenance, configurations, patching, troubleshooting, and monitoring. Supervises, coordinates and measures the performance of the Tier-III network operations team. In addition, actively participates in escalation processes and procedures, change management, root cause analysis as well as interfacing with Tier-II and Tier-IV network teams, InfoSec, Platforms, agency points of contacts and vendors/service providers.

Responsibilities to include but not limited to the following:
  • Provides Tier-III network support that includes installation, configuration, maintenance and change management of the distribution and edge network infrastructure equipment.
  • Acts as a technical expert in troubleshooting and incident management during service interruptions.
  • Works in coordination with support teams providing assistance.
  • Resolves complex issues that involve network management tools such as packet analyzers and performance monitors.
  • Responsible to ensure periodic review and upgrading of system firmware, application software and IOS.
  • Serves as the point of contact to the network operations team and other internal departments.
  • Provides network availability, outage and status reporting.
  • Leads or assists in document network diagrams, inventory and changes.
  • Lifting, climbing and driving are all activities required of this position.
  • Participates in the on-call support rotation.
  • Performs other duties as assigned.

Employment Standards

Any combination of education, experience, and training equivalent to the following:
(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")
Graduation from an accredited four-year college or university with a bachelor's degree in computer science, or closely related field, plus two years' systems programming experience in a complex information systems environment.

Valid driver's license.

The appointee to this position will be required to complete a criminal background check and driving record check to the satisfaction of the employer.

All newly hired employees are required to be fully vaccinated as a condition of employment or obtain approval of a medical or religious exemption prior to their start date. Proof of an exemption or vaccination status will be required during the pre-employment onboarding process. New employees who obtain an exemption from the vaccine mandate for medical or religious reasons will still be subject to the weekly testing requirement. Otherwise, vaccinated employees will complete the attestation online in the first day of employment.

Experience with Cisco Prime, Cisco DNA, Cisco ACI, Cisco ISE and other software defined networking solutions (SDN / SD-WAN), ZScaler, Solarwinds NPM, IPAM, InfoBlox, and Splunk. Experience within a federal or local government setting supporting public service agency business branches to include public safety, taxes, libraries and human services.

Work is equally performed in the field and in a normal office environment. Lifting (up to 50 pounds) may be required. Ladder climbing may be required. Driving is required. All duties performed with or without reasonable accommodations.

Panel interview and may include exercise.

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or status as a veteran in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. EEO/AA/TTY.

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