Program Associate

Washington, DC
Oct 11, 2021
Oct 14, 2021
Program Manager
Full Time
Business Unit Description

State and Community Engagement (SCE) enables AARP to be a nationwide organization, which strengthens our capacity to carry out our mission. The SCE team includes: 53 states and territories across 6 regions with regional management, the Office of Volunteer Engagement, the Office of Community Engagement (including the National Retired Teachers Association (NRTA): AARP's Educator Community), and the Legal Counsel for the Elderly (LCE).

This position provides day-to-day administrative, program, and special project support for National Retired Teachers Association: AARP's Educator Community (NRTA) staff, partners, and retired educator volunteers. Manages the NRTA database, compiles reports, and assist with developing training (virtual and in-person). Uses various technologies and graphic software in support of NRTA. The Program Associate will play an important role in successfully achieving NRTA goals in compliance with AARP policies and procedures.

Completion of an Associate degree in business or related field and 2 years of related experience; or an equivalent combination of training and experience related to the duties of the position. Position requires good interpersonal skills, ability to inform, educate and work with others at all levels; attention to detail. Effective oral communications skills a must; Creativity, adaptability and flexibility in dealing with programmatic options. Must be a team player. Training related and volunteer coordination experience helpful; Fully proficient or able to quickly learn Brand Resource Center and Microsoft applications. Knowledge of how to use digital, new media and software technologies and tools, including AARP's new learning management system and volunteer portal for volunteers and external partners.

1. Serves as the first point of contact and provides customer service to answer questions from the leaders of the state Retired Educator Associations (REAs). This person also handles all materials, requests, and logistics for NRTA: AARP's Educator Community (NRTA).

2. Provides professional administrative support directly to manager and/or functional area.

3. Works collaboratively across AARP and NRTA with outside partners and the REAs to provide needed client services in an expeditious and effective manner.

4. Schedules meetings for departmental staff, reserves conference rooms, catering, and AV equipment. Handles all the preparation and logistics for NRTA meetings, conferences, and seminars for the REA network and the NRTA staff. Makes travel arrangements and prepares travel expense report forms.

5. Manages the NRTA database. Generates and compiles reports from the database. Work, when appropriate, with IT on database enhancements, upgrades, and testing of the system

6. Assists with the development of training (virtual and in-person) to support volunteer and staff partners.

7. Routes matters requiring specific action(s) to appropriate staff. Conducts follow-up to ensure that actions are expedited. Processes administrative functions often involving sensitive and/or confidential issues.

8. Leads, participates in, and contributes to special projects as needed.
Compensation and Benefits

AARP offers competitive benefits with a 401(k); 100% company-funded pension plan; health, dental, and vision plans; life insurance paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave; performance-based and peer-based recognition; tuition reimbursement; among others. Visit for more information.

As a result of the COVID pandemic, all interviews will be held virtually and all non-essential employees will continue to work remotely until further notice.
Equal Employment Opportunity

AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.

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