Renewal Sales Director

McLean, Virginia
Sep 09, 2021
Oct 09, 2021
Full Time
The Renewal Sales Director will partner with Sales, Deal Desk and Customer Success to drive conceptualization and implementation of renewal strategies and secure sustainable renewal pipeline. The ideal candidate will have proven execution of building and leading a renewal sales team, partnering with multiple Sales leaders to develop the renewal strategy and key processes.

Renewals are the life blood of a company's revenue stream and the Renewals leader must be able to both focus on the achievement of renewals targets while keeping a strong teaming approach in their engagement with field Sales leadership.

In this role you can expect to...
  • Partner closely with Sales Strategy, Planning and Operations leadership on continually refining our renewals strategy/process and engagement with Sales & Customer Success
  • Ensure that Renewal policies, procedures and processes are understood and implemented consistently across the teams
  • Manage the renewal process to maximize revenue growth for Appian and to achieve our sales/revenue goals
  • Partner with Sales leadership to ensure alignment in our go-to-market for sales/renewals programs
  • Provide role clarity for team members and link departmental goals to the larger organization
  • Create and delivers summaries of key performance metrics that help the sales organization focus on renewals execution & expansion, customer success and account planning for the renewal
  • Engage with sales operations to establish effective analysis of trends and performance in order to continually identify greater efficiencies. and achieve operational excellence.
  • Work closely with Customer Success and Channels teams to drive growth and expansion via our partners
  • Assist Sales, Renewals reps and/or leadership with renewals negotiations
  • Leads cross functional initiatives in support of renewals, collaborating closely with Sales, Operations, Customer Success and Finance
  • Partner with the broader Renewals organization to create & streamline global programs that ensure continued success of the renewals program

You may be a good fit for our team if you have...
  • 10+ years of progressive experience in Renewals, Sales and/or Customer Success leadership - preferably in a SaaS environment
  • 3+ years success leading a team of individual contributors and/or other managers
  • Strong executive presence and ability to closely partner with multiple layers of the organization
  • Strong financial/analytical background with sales driven mindset
  • Experience scaling teams in a hyper-growth environment

About Us:

Appian helps organizations build apps and workflows rapidly, with a low-code automation platform. Combining people, technologies, and data in a single workflow, Appian can help companies maximize their resources and improve business results. Many of the world's largest organizations use Appian applications to improve customer experience, achieve operational excellence, and simplify global risk management and compliance. Our employees create opportunities to drive hands-on impact both with our customers and throughout the organization, which creates an environment where meaningful work is met with career growth and opportunity. As a result, we are proud to have been recognized as a Washington Post Top Workplace for seven consecutive years. Simply put, we are changing the way businesses operate and our employees are to thank for Appian's success.

Appian Corporation is an equal opportunity /affirmative action employer . All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Further, Appian will not discriminate against applicants for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-worker, Pay Transparency Nondiscrimination .

If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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