Supervisor Dental Assistant

Sep 04, 2021
Oct 09, 2021
Full Time
The Supervisor, Dental Assistant will participate in planning, implementation, management and evaluation of service/department activities for Children's National Hospital in accordance with accepted national standards and administrative policies.


Minimum Education
High School Diploma or GED (Required)
Bachelor's Degree (Preferred)

Minimum Work Experience
5 years - related and progressive dental assistant experience. (Required)
1 year Minimum 1 year supervisory experience required. (Required)

Required Licenses and Certifications
In the District of Columbia must be licensed as a certified
dental assistant no exception. (Required)

Functional Accountabilities
Strategic Planning

  • With Director, contribute to strategic plan for department services, include short- and long-term objectives related to clinical care.

  • Collect and analyze staff service/department effectiveness.
  • With Director, incorporate findings into plans to modify program/ service delivery.

Program Administration

  • Troubleshoot clinical operational issues and develop action plans to resolve.

  • Collaborate with Director on significant clinical operational issues/barriers such as staffing and equipment.
  • Assist Director to develop, implement and evaluate services, programs, policies and procedures, and performance standards for Dental assisting staff to achieve departmental goals.
  • With Director, evaluate current as well as new clinical program initiatives for effectiveness, feasibility and cost in regards to equipment, clinic supplies, and vendor contracts.
  • Develop assistant staffing plans/schedules to optimize productivity and ensure quality services.
  • Ensure compliance with CNMC policies and procedures, and OSHA and MOSHA standards


  • Establish and maintain effective working relationships with all persons with whom collaboration is required; CNMC Environmental services and engineering, OR nurses and Central Sterilization.

Human Resources

  • Provide guidance and oversight to CNMC personal (DA) in carrying out the mission of CNMC, under the general direction of the chair of the dental department.

  • In collaboration with Director, interview, train, develop and direct clinical assistant staff to meet departmental objectives.
  • Approve time and attendance for dental assistants.
  • Provide timely coaching and performance feedback to all Dental Assistants.
  • Provide opportunities for assistants to fulfill Continuing Education Requirements.
  • Deploy staff appropriately to meet business objectives for Dental Department.

Clinical Supervision

  • Direct clinic patient flow to maximize departmental resources and customer satisfaction.

  • Investigate complaints, errors, and other operational or equipment problems, and take corrective action by using CNMC Biomedical support, engineering or BENCO.
  • Participate to create an atmosphere and condition, which are conducive to, and foster motivation of employees to work at optimal efficiency.
  • Routinely provide for the "on-the-spot" in services when minor deficiencies are observed, so that problems do not persist or grow worse.
  • Keep dental director informed regarding critical incidents and service issues.
  • Assist with regulatory compliance activities including; JACHO, Accreditations: Pediatric Dentistry and Orthodontics.
  • Communicate with outside vendors such as BENCO and Ultradent, Oral B, Red Lion.
  • Establish school/ institutional pricing for products.
  • Place supply orders as needed.
  • Schedule maintenance through outside vendors as needed.
  • Schedule contracted maintenance as needed.
  • Coordinate appliance delivery with Great Lakes labs.
  • Review and maintain procedures and policies.
  • Review and maintain MSDS for products.
  • Lecture for both staff and medical students as requested.
  • Serve as a resource for families with patients that have special needs.
  • Respond to phone calls for assistance to make appt in Dentrix.

Organizational Accountabilities
Organizational Accountabilities (Staff)
Organizational Commitment/Identification

  • Anticipate and responds to customer needs; follows up until needs are met

  • Demonstrate collaborative and respectful behavior
  • Partner with all team members to achieve goals
  • Receptive to others' ideas and opinions

Performance Improvement/Problem-solving
  • Contribute to a positive work environment
  • Demonstrate flexibility and willingness to change
  • Identify opportunities to improve clinical and administrative processes
  • Make appropriate decisions, using sound judgment

Cost Management/Financial Responsibility
  • Use resources efficiently
  • Search for less costly ways of doing things

  • Speak up when team members appear to exhibit unsafe behavior or performance
  • Continuously validate and verify information needed for decision making or documentation
  • Stop in the face of uncertainty and takes time to resolve the situation
  • Demonstrate accurate, clear and timely verbal and written communication
  • Actively promote safety for patients, families, visitors and co-workers
  • Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

Childrens National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender, identity, or other characteristics protected by law.

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