Social Services Specialist Ii

Location
Reston, Virginia
Salary
$57,384.29 - $95,640.27 Annually
Posted
Sep 04, 2021
Closes
Sep 18, 2021
Ref
21-01838
Hours
Full Time
Job Announcement

Performs professional human service system client access work on the telephone in the Coordinated Services Planning (CSP) call center. Receives direct client calls through an Automated Call Distribution (ACD) system in addition to referrals from county and community-based human service providers. Conducts broad-based assessments for individuals and families and identifies client service needs. Collaborates with clients and other human service professionals for prevention, early intervention, and self-sufficiency oriented service options, drawing heavily on family and community resources, as well as public sector services. Develops service action plans. Makes appropriate resource referrals and service linkages. Advocates for and assists families and individuals in obtaining services. Provides service coordination, case management, and referrals to ongoing community case management and intensive case management services in selected circumstances. Identifies service gaps and makes recommendations for needed changes. Attends multi-disciplinary meetings with other human services professionals to coordinate wrap-around services and case planning. Utilizes automated systems for case documentation/referrals/coordination and advanced telephone technology in all facets of work.

Note: Salary will not exceed the midpoint of the advertised salary range.

Illustrative Duties

(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.)
  • Conducts comprehensive clinical assessments and prepares and implements service plans;
  • Works with clients to develop a plan of service to meet social, health, emotional and economic needs. With the client, formulates objectives and identifies actions to resolve the clients' problems;
  • Advocates for and assists families and individuals in obtaining services (e.g., mental health, intellectual disability, alcohol and drug, housing referrals, financial assistance for basic needs, home based services, training and medical services);
  • Works with the community to identify families, children and individuals needing social services and coordinates these services using a wrap-around approach;
  • Communicates and works with colleagues, clients and the community in a manner that supports the agency and program goals and objectives;
  • Participates as a contributing member on interagency, multi-disciplinary teams, community groups and professional organizations;
  • Collaborates and contributes to child specific teams on non-agency cases as assigned to assist in identifying community resources and services for families;
  • Provides training and community education on a variety of social work topics;
  • Assesses and authorizes purchase of social services to qualifying clients that will help to meet their social, health, emotional and economic needs;
  • Uses automated technology and hard copy files to maintain and update case data, notes,
  • documents, records, contacts and summaries of information. Maintains case notes, documents and records, enters and updates case load data, contacts and summaries of information;
  • Prepares and provides reports on casework;
  • Performs or reviews initial assessment of client's presenting need and conducts additional assessment as necessary to develop a coordinated service plan that establishes goals, tasks, and time frames with appropriate county and community-based service providers;
  • Addresses, and if necessary diffuses, initial crisis situation with clients, assesses safety issues and refers clients to emergency services as needed (e.g., mental health services, child protective services, adult protective services, women's shelter, homeless shelter);
  • Demonstrates expertise in community service resources to identify, classify and describe services that address a broad array of client service needs-collaborates with service delivery professionals from all disciplines to identify service resource information requirements-translates those requirements into an automated catalog of resources necessary for client referrals and the development of client service plans;
  • Negotiates, facilitates, and coordinates the creative use of limited community-based service alternatives and assists staff from other county human service agencies in creative use of community resources;
  • Consults with community-based organizations (CBO) staff on resources and service strategies that support service area work with individuals and families.


Required Knowledge Skills and Abilities

(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)
  • Knowledge of the principles and practices of social work;
  • Knowledge of current social service problems and methods/approaches to address issues;
  • Knowledge of regulations and guidelines relating to the assigned area of social service specialization;
  • Ability to analyze case information and to reach sound decisions on the basis of such information;
  • Ability to communicate clearly and concisely, both orally and in writing;
  • Ability to use automated technology to establish and maintain case records;
  • Ability to maintain professional ethics and confidentiality of client information;
  • Ability to establish and maintain effective working relationships with a variety of individuals;
  • Ability to schedule and manage workload sufficiently to meet deadlines.


Employment Standards

MINIMUM QUALIFICATIONS:
Graduation from an accredited four-year college or university with a bachelor's degree, plus two years of professional social work experience. A master's degree in a related field may be substituted for one year of the required experience.

Contingent upon the area of assignment, some positions within this class may require specific certification(s) prior to employment and/or the ability to acquire necessary certification(s) within a specified time period following employment. The certifications are identified in the position description and employment advertisement .

NECESSARY SPECIAL REQUIREMENTS:
The appointee to this position will be required to complete a criminal background and a Child Protective Services Registry check to the satisfaction of the employer. Driver's license or ability to efficiently access other means of transportation in order to visit clients in their homes and to meet with community service providers. Some positions may require oral and written bilingual competency in English and a second language.

All newly hired employees are required to be fully vaccinated as a condition of employment or obtain approval of a medical or religious exemption prior to their start date. Proof of an exemption or vaccination status will be required during the pre-employment onboarding process. New employees who obtain an exemption from the vaccine mandate for medical or religious reasons will still be subject to the weekly testing requirement. Otherwise, vaccinated employees will complete the attestation online in the first day of employment.

PREFERRED QUALIFICATIONS:
  • Substantial experience with multidisciplinary human services system work and hands on experience using computer technology in the process of client service delivery.
  • Bachelor's in Social Work (BSW) or Master's in Social Work (MSW) in Counseling, Psychology, Public Administration, Social Work, Sociology, or related field.
  • Bilingual ability in English and Arabic, Farsi, Korean, Spanish or Vietnamese is desired.

PHYSICAL REQUIREMENTS:
Work is generally sedentary in nature. However, incumbent may be required to do some walking, standing, bending, and carrying items up to 25 pounds. Ability to operate keyboard-driven equipment and communicate verbally and in writing. Sufficiently mobile to attend meetings at various locations and make presentations to county staff and community. All duties performed with or without reasonable accommodations.

SELECTION PROCEDURE:
Panel Interview and may include a practical exercise.

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or status as a veteran in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. EEO/AA/TTY.

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