Revenue Cycle Analytics Manager

Silver Spring, Maryland-Silver Spring
Sep 03, 2021
Sep 18, 2021
Full Time
The Revenue Cycle Analytics Manager defines and carries out the data and process improvement strategy for maximizing revenue across the enterprise. The Revenue Cycle Analytics Managers oversees Revenue Cycle Improvement Consultants to support ongoing communication, information sharing, and management of positive ROI projects between the clinical department leaders and Revenue Cycle. The Revenue Cycle Analytics Manager ensures the availability and interpretation of reporting and analytics necessary for the enterprise to drive financial improvements.


Minimum Education
Bachelor's Degree (Required)
Master's Degree (Preferred)

Minimum Work Experience
6 years Healthcare experience in revenue cycle, finance, decision support, or related financial analysis background (Required)

Required Skills/Knowledge
Demonstrated ability to conduct both broad and detailed financial data analysis, identify and prioritize opportunities, and manage teams and processes to drive change.
Superior technical skills including proficiency in the Microsoft Suite of applications (Word, Excel, PowerPoint, Access).
Ability to work in a team environment with analysts, other managers, and clinicians.
Proficiency in presentation of analytical results.
Demonstrated ability to facilitate team or group activities and demonstrated leadership qualities including professional verbal and written communication skills.
Demonstrated ability to be flexible and to prioritize workload, decision-making skills, and professional development through participation in continuing education and professional organizations.
Understand the principles of Information Systems in order to effectively analyze and make decisions; familiarity with the Cerner system is ideal

Functional Accountabilities
Team Management

  • Supervise and evaluate the team's daily work in accordance with departmental and organizational policies

  • Direct and support team to carry out performance improvement initiatives that drive financial performance.
  • Provide regular feedback and coaching to team to ensure high level performance.
  • Manager human resource activities of assigned team members, including selection, training and development, evaluation (including corrective actions) and scheduling (including monitoring time and attendance).

Clinical Department Partnership

  • Serve as the key contact for department leadership, including but not limited to: department managers, service chiefs, executive directors and vice presidents of service lines, and CMOs.

  • Manage team that creates monthly analytics workbook for clinical departments and service lines focused on gross revenue, denials, cash, and coding related metrics.
  • Identify revenue improvement opportunities through analysis of data and review of current processes.
  • Drive implementation and completion of process improvements through partnering with appropriate clinical and revenue cycle teams leading to measureable success.
  • Ensure ad hoc report requests received from other departments in the organization are managed timely and accurately.
  • Train clinical staff on new technologies and processes and analyze workflow for process improvement.

Revenue Cycle Strategic Planning

  • Contribute to the strategic plan for Revenue Cycle services, including the rollout of monthly analytics workbooks to additional clinical departments and service lines.

  • Appropriately utilize industry information (e.g. from HFMA, AAHAM, etc.) and Children's National Hospital peer resources (e.g. State Hospital Association, CHA) to understand national and regional trends, peer hospital innovations, successes, and benchmarks related to revenue cycle, specifically denials management.
  • Provide strategic support of AR Strategy as it relates to items such as reporting and identify focus areas for improvement.

Program and Service Administration and Implementation

  • Responsible for overall Revenue Cycle Dashboard reporting on both a weekly and monthly basis, which includes data mining and report interpretation to ensure key themes are identified, addressed and escalated appropriately to Revenue Cycle Analytics Director and VP of Revenue Cycle.

  • Collaborate with upper management to evaluate current as well as new program initiatives for effectiveness, feasibility, performance measurement and cost; ensure compliance with organizational and departmental policies and procedures, and regulatory standards.
  • Analyze data on all Revenue Cycle KPIs related to Patient Access, Patient Accounting, and Revenue Integrity.
  • Support the VP of Revenue Cycle, the VP of Finance, and the CFO with key reporting and trending relating to overall business needs as needed.

Information Resources Management

  • Acts as the "super user" of the MedeAnalytics Revenue Cycle Compass (RCC) and Business Office Suite (BOS) reporting tool; provide key input and participation on any system upgrade or enhancement affecting these systems.

  • Utilize multiple IT systems to manage analysis, issue research and resolution, and process improvement implementation, including but not limited to: McKesson STAR, McKesson PLUS/PPM, TRENDSTAR, Business Objects, and MedeAnalytics.
  • Perform analysis and "data mining" of charge, payment, and denials information using analytical tools (Excel, Access) and available reporting; oversee data analysis, trending and management reporting related to Revenue Cycle.
  • Routinely identify enhancements to reports and/or tools to support leading practice processes and facilitate continuing Revenue Cycle improvement; provide content expertise in the development, implementation, revision and management of data systems that support the Revenue Cycle.
  • Actively support initiatives related to Revenue Cycle and ensure organizational preparedness and compliance (such as Cerner Revenue Cycle implementation).

Budget and Financial Management

  • Work with director and Vice President of Revenue Cycle throughout the year and participate in the budgeting process to identify volume impacts, equipment needs, resource needs.

  • Implement actions to administer programs within budgetary guidelines.
  • Mitigate financial risks for the organization and departments with the organization associated with the processes and programs reporting to the Vice President.

Childrens National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender, identity, or other characteristics protected by law.

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