Help Desk Support Technician/Information Technology
Title: Help Desk Support Technician/Information Technology
Reports to: Director of Information Technology
Position Status: Exempt
Position Classification: Manager
College degree in Information Technology or minimum five years of relevant experience
Negotiating, counseling and other authority necessary to carry out the specific responsibilities
of the position.
Assist in all activities related to management of BOMA International’s hardware, software
applications and end-user support.
Provide internal IT Help Desk support to 30 BOMA employees.
Responsible for deployment, maintenance and support of desktop systems, mobile devices,
printers, and assistance in maintaining IT infrastructure, including server back-up process.
Responsible for the maintenance and update of VOIP telephone system.
Perform hardware and software installation
Assist in staff training to develop staff self-sufficiency on hardware and software.
Act as the main staff liaison for Listserv programs.
Maintain an inventory and monitor useful life of IT fixed assets.
Track software licenses and renew as needed.
Research and prepare scope of work and prepare recommendations for proposed IT
projects and purchases.
Other responsibilities as assigned.
Help Desk Support Technician
Excellent customer service.
Effective communication skills.
Strong Hardware and Software troubleshooting skills
Familiarity with aspects of TCP/IP networking
Experience installing, configuring, and maintaining Windows desktop Operating Systems
Experience installing and configuring mobile devices (laptops, tablets, smartphones)
Industry Certifications (E.g., CompTIA, A+, Net+, Microsoft Certifications a plus)
Apply for Help Desk Support Technician/Information Technology
Already uploaded your resume? Sign in to apply instantly