Help Desk Support Technician/Information Technology

Washington D.C.
Aug 30, 2021
Oct 04, 2021
Full Time

Title: Help Desk Support Technician/Information Technology
Reports to: Director of Information Technology
Position Status: Exempt
Position Classification: Manager
College degree in Information Technology or minimum five years of relevant experience
Position Authority
Negotiating, counseling and other authority necessary to carry out the specific responsibilities
of the position.
Position Objectives
Assist in all activities related to management of BOMA International’s hardware, software
applications and end-user support.
Specific Responsibilities
 Provide internal IT Help Desk support to 30 BOMA employees.
 Responsible for deployment, maintenance and support of desktop systems, mobile devices,
printers, and assistance in maintaining IT infrastructure, including server back-up process.
 Responsible for the maintenance and update of VOIP telephone system.
 Perform hardware and software installation
 Assist in staff training to develop staff self-sufficiency on hardware and software.
 Act as the main staff liaison for Listserv programs.
 Maintain an inventory and monitor useful life of IT fixed assets.
 Track software licenses and renew as needed.
 Research and prepare scope of work and prepare recommendations for proposed IT
projects and purchases.
 Other responsibilities as assigned.


Position Description
Help Desk Support Technician
Page 2
 Excellent customer service.
 Effective communication skills.
 Strong Hardware and Software troubleshooting skills
 Familiarity with aspects of TCP/IP networking
 Experience installing, configuring, and maintaining Windows desktop Operating Systems
 Experience installing and configuring mobile devices (laptops, tablets, smartphones)
 Industry Certifications (E.g., CompTIA, A+, Net+, Microsoft Certifications a plus)

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