Manager, Business Technology

Employer
AARP
Location
Washington, DC
Posted
Aug 29, 2021
Closes
Sep 29, 2021
Ref
12461407
Industry
Nonprofit
Hours
Full Time
Business Unit Description

AARP is the nation's largest nonprofit, nonpartisan organization with a membership of nearly 38 million that helps people 50+ turn their goals and dreams into 'Real Possibilities' by changing the way America defines aging. Integrated Communications and Marketing is a multimedia, service-focused operation that leads in shaping the impression of AARP by providing communications planning, marketing, support and execution for AARP's strategic business units.
Summary

This position reports to the VP, Experiences and Connections and leads the operations of the AARP Virtual Community Center (VCC) which includes management of vendors, communications with internal and external stakeholders and content creators, ensuring optimum functionality of the website. Manages the team responsible web production workflow and assures quality and accuracy of posted content. Leads the team consisting of internal and external stakeholders responsible for website design and functionality enhancements. Collaborates with senior management to identify opportunities to streamline workflow, develop the vision for future improvements/enhancements.
Responsibilities
  • Leads a team to manage all aspects of the AARP Virtual Community Center (VCC) digital operations including functionality, design, content posting, quality control, optimization, and performance.
  • Monitors performance of content, traffic and other metrics and prepares regular reporting for senior management.
  • Manages efforts to improve the site design or performance; works with appropriate AARP staff or vendors to ensure compliance with AARP standards and business practices.
  • Manages the calendar of content for the VCC and ensures the workflow from content submission, selection and posting occurs according to established timelines.
  • Collaborates with appropriate staff across the organization to ensure VCC best practices are disseminated to event owners. Represents the department on cross- organizational teams.
  • Ensures event postings are in compliance with established VCC Style Guide. Works with appropriate staff to coach and train event owners in established VCC style requirements.
Requirements
  • 6+ years of experience working website development, production, user experience and project management.
  • Demonstrated leadership skills and ability to lead teams, and proven ability to work effectively with others in a matrixed environment to gain internal respect, influence, and consensus. Manages relationships and challenges with diplomacy.
  • Excellent communication skills both oral and written. Ability to produce high-quality reports and presentations and clearly communicate strategies and results.
  • Highly developed problem-solving skills, team player, with an entrepreneurial mindset.
  • Demonstrated ability to work in a fast-moving, highly collaborative environment that demands strategic thinking, and nimble decision making to meet goals and objectives.
Compensation and Benefits

AARP offers competitive benefits with a 401(k); 100% company-funded pension plan; health, dental, and vision plans; life insurance paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave; performance-based and peer-based recognition; tuition reimbursement; among others. Visit careers.aarp.org/benefits for more information.

As a result of the COVID pandemic, all interviews will be held virtually and all non-essential employees will continue to work remotely until further notice.
Equal Employment Opportunity

AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.

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