Senior Business Manager - Bank Operations
- Employer
- Capital One
- Location
- Glen Allen, Virginia
- Closing date
- Sep 27, 2021
View more
- Industry
- Financial Services and Banking
- Function
- Finance
- Hours
- Full Time
Job Details
Senior Business Manager - Bank Operations
Summary:
As a Senior Manager, Business Analysis at Capital One, you will apply your strategic and analytical skills to major company challenges. You will lead and team with world-class professionals to develop and test strategies that ultimately impact the bottom line. And you'll do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation. This Sr. Business Manager will lead a team of business analysts on developing and driving impactful strategy and analytics to Retail and Direct Bank Operations where this role will have a direct impact on benefiting our business, our customers, and our associates.
Our Bank Operations Strategy and Analysis team is a critical force in building and driving impactful strategic initiatives and a roadmap for the Bank Ops organization. The talented Business Analysts within our team work with solid guiding principles to:
- Improve the channel performance and customer experience
- Improve Operations through analytical thought-process and data-backed recommendations
- Be a leader of promoting analytical thinking across Bank Operations
Our work spans across multiple areas within the Bank and we are focused on:
- Supporting Bank Operations leadership on developing strategy and defining imperatives to transform the back office in support of becoming a digital-first bank
- Being a partner to our many business and operations areas and identifying/driving improvements across cost, quality, productivity, and risk
- Identifying opportunities and/or drive change across the organization as a whole or across multiple lines of business
- Driving strategy and analysis required for critical credit decisioning and risk governance for loss mitigation strategy and Credit Bureau reporting
We are seeking an action-oriented, proactive, compassionate leader for our team focused on leading operational strategy for Bank Ops. If you are a critical thinker, ready to challenge the norm and problem solve with an inclination to influence and embrace an environment where you can experiment, learn, and change banking for good, we would love to hear from you.
Core Responsibilities include, but are not limited to:
- Identifying highest leverage areas for analytical opportunities and business investment
- Influencing Bank Operations leadership on developing strategy and defining imperatives for the broader Organization
- Analytically advising impacts of how external catalysts will impact Operations processes, such as economic trends, 2x checking growth, and more, and identifying investment opportunities
- Driving efficiency and productivity improvements to the back office while prioritizing business continuity and customer experience
- Forecasting operational volumes and ensuring teams are staffed for success across the many unique and complex functions
- Building metrics and measurement frameworks to capture customer experience, regulatory adherence, financial performance, and operational health of the business
- Being an impactful People Leader to 3-4 business analysts, ranging from Associate to Manager level, supporting their career development and driving intent
Basic Qualifications:
- Bachelor's Degree
- At least 2 years of experience in quantitative analysis
- At least 2 years of experience in qualitative analysis
- At least 1 year of experience in people management
- At least 1 year of experience in project management
Preferred Qualifications:
- Master's Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering
- 5+ years of experience in quantitative analysis
- 5+ years of experience in qualitative analysis
- 2+ years of experience in people management
- 2+ years of experience in product development
- 2+ years of experience in financial modeling
- 2+ years of experience in economic forecasting
- 2+ years of experience in project management
Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.
Company
We Don’t Only Think Big Things—At Capital One, We Do Big Things.
You’re dedicated to your career. You deserve professional satisfaction and personal fulfillment. You belong at Capital One.
Here, every day brings another chance to do impactful work that matters: helping millions of customers confidently manage their money, building stronger communities and delivering truly disruptive tech. You’ll give your all alongside some of the brightest, most resilient people in the industry—and in return, you’ll enjoy the growth opportunities, support, flexibility and benefits you need for an exhilarating life both on and off the job.
Be inspired. Be yourself. That’s #LifeAtCapitalOne.
Creating a Culture of Belonging
At Capital One, we value diversity, inclusion and belonging at our core. We’re building a place of belonging—where everyone can feel seen, heard, valued and free to be their authentic selves. We want to be a place of opportunity—where associates from all backgrounds innovate for our customers and communities, and build meaningful, fulfilling careers.
We endeavor to be a welcoming and inspiring place for all. We seek and embrace diversity. And we’re committed to having a diverse and inclusive workforce, focused on increasing the representation of underrepresented groups, strengthening our culture of inclusion and belonging and harnessing our scale to invest in our communities.
We’re focused on three core principles to advance diversity, inclusion and belonging across Capital One:
Create a culture of belonging where everyone can thrive and innovate
Attract and develop talent from all backgrounds and experiences
Ensure our systems and programs promote fairness and equity
Get a career with more at Capital One. Discover it for yourself today.
Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status.
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