Training Specialist - Ambulatory Services

Silver Spring, Maryland-Silver Spring
Aug 27, 2021
Sep 23, 2021
Full Time
The Training Specialist will design, develop and coordinate the training and development programs. Deliver training and orientation sessions to
employees. Maintain documentation of training activities. Handle registration and training logistics. Prepare and administer competency tests.


Minimum Education
Bachelor's Degree Or equivalent combination of education and or experience in a related field (Required)

Minimum Work Experience
2 years Related experience. (Required)

Required Skills/Knowledge
Demonstrated experience in developing and conducting employee training programs, especially for scheduling and registration systems.
Experience using Microsoft Publisher, Microsoft office, internet and CNHS Intranet.

Functional Accountabilities
Training Development
  • Assist in the design, development and coordination of training sessions, programs and competency testing staff.
  • Prepare, assemble and revise course materials as requested to meet customer needs.
  • Achieve and maintain a solid understanding of the business environment as a whole, include business practices, processes and strategy.
Training Implementation
  • Conduct training, development, competency testing and general clinic orientation sessions for staff.
  • Assist in evaluation of effectiveness of training programs.
  • Develop presentation materials, lead meetings and facilitate workgroups.
Training Logistics
  • Maintain training documentation, include registration and completion records.
  • Maintain master training calendar, ensure availability of equipment, space and materials.
  • Handle registration and training logistics.
  • Prepare course advertising materials; coordinate schedule of external and internal training resources.
  • Communicate all set ups of training sessions and ensure necessary materials and supplies are available.
  • Speak up when team members appear to exhibit unsafe behavior or performance
  • Continuously validate and verify information needed for decision making or documentation
  • Stop in the face of uncertainty and takes time to resolve the situation
  • Demonstrate accurate, clear and timely verbal and written communication
  • Actively promote safety for patients, families, visitors and co-workers
  • Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

Organizational Accountabilities
Training Program Improvement
  • Compile training and development data and assist in recommending program/course modifications to meet training objectives; include results of feedback tool and evaluate feedback trends.
  • Coordinate data collection process to develop, collect, analyze, report and measure multiple quality improvement initiatives.
  • Apply quality management and process improvement principles and tools, using strong statistical analysis and technical skills.
Organizational Commitment/Identification
  • Partner in the mission and upholds the core principles of the organization
  • Committed to diversity and recognizes value of cultural ethnic differences
  • Demonstrate personal and professional integrity
  • Maintain confidentiality at all times
Customer Service
  • Anticipate and responds to customer needs; follows up until needs are met
  • Demonstrate collaborative and respectful behavior
  • Partner with all team members to achieve goals
  • Receptive to others' ideas and opinions
Performance Improvement/Problem-solving
  • Contribute to a positive work environment
  • Demonstrate flexibility and willingness to change
  • Identify opportunities to improve clinical and administrative processes
  • Make appropriate decisions, using sound judgment
Cost Management/Financial Responsibility
  • Use resources efficiently
  • Search for less costly ways of doing things

Childrens National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender, identity, or other characteristics protected by law.

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