Practice Quality Improvement Coach II

Expiring today

Silver Spring, Maryland-Silver Spring
Aug 19, 2021
Sep 23, 2021
Full Time
Performs improvement activities to ensure the highest quality patient care for the Pediatric Health Network (PHN). Specifically assists the PHN community pediatric practices in project planning and design for quality and performance improvement. Must work and think independently, be self-motivated and be able to integrate activities with those of the larger team. The individual will lead activities to improve children's health care quality at the community, practice and provider levels. S/he will be a subject-matter expert and will be responsible for working directly with practices and providers across the Pediatric Health Network, the Children's National Medical Center system and throughout the mid-Atlantic region. S/he will also play a major role in other quality improvement projects as they arise.


Minimum Education
Bachelor's Degree Nursing or other health related field preferred (Required)
Master's Degree Public health or related field (Preferred)

Minimum Work Experience
3 years Experience in a clinical setting, or performing quality improvement activities (Required)
1 year Experience working in pediatric primary care office or similar setting (Preferred)
1 year Knowledge and experience in population health and care management (Preferred)

Functional Accountabilities
Provider and Practice Liaison
  • Establish and maintain a supportive relationship with practice and PHN teams engaged in quality improvement activities.
  • Serve as subject matter expert in practice coaching related to quality improvement and payor quality metrics.
  • Train team members and practices on the IHI model for improvement.

  • Support practices in using quality improvement methods and tools to drive improved health outcomes for patients in our region through one-on-one coaching and leading practice cohort training and data review sessions.
  • Partner with the Director of Clinical Quality Improvement and Data Analytics and PHN Quality Medical Director to plan and operationalize network-wide quality improvement activities.
  • Participate in the design, implementation and coaching for network QI initiatives.
  • Ability to set clear guidelines and expectations and hold teams accountable for outcomes.
  • Able to communicate effectively and manage multidisciplinary team member priorities.

Performance and Outcome Metrics
  • Analyze and prepare performance measures and outcome metrics for quality initiatives and payor contracts.
  • Assist with the development of reports to measure performance on payor quality metrics.
  • Review data monthly with individual practice improvement teams.
  • Update practice sites and management team with regular progress reports.
  • Build data collection tools in REDCap and maintain databases and registries pertaining to ongoing QI initiatives.

Program Management
  • Assist with the development of quality improvement initiatives, deliverables, measures of effectiveness and timelines.
  • Monitor initiative execution and identify strategies to remove barriers to progress; work with leadership to escalate barriers and issues as needed.
  • Effectively coordinate multiple project plans to ensure successful implementation.
  • Develop reports on improvement activities including accomplishments, participation, projected activities and anticipated needs.

Organizational Accountabilities
Organizational Accountabilities (Staff)
Organizational Commitment/Identification

  • Anticipate and responds to customer needs; follows up until needs are met

  • Demonstrate collaborative and respectful behavior
  • Partner with all team members to achieve goals
  • Receptive to others' ideas and opinions

Performance Improvement/Problem-solving
  • Contribute to a positive work environment
  • Demonstrate flexibility and willingness to change
  • Identify opportunities to improve clinical and administrative processes
  • Make appropriate decisions, using sound judgment

Cost Management/Financial Responsibility
  • Use resources efficiently
  • Search for less costly ways of doing things

  • Speak up when team members appear to exhibit unsafe behavior or performance
  • Continuously validate and verify information needed for decision making or documentation
  • Stop in the face of uncertainty and takes time to resolve the situation
  • Demonstrate accurate, clear and timely verbal and written communication
  • Actively promote safety for patients, families, visitors and co-workers
  • Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

Childrens National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender, identity, or other characteristics protected by law.

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