Resident Services Manager

Montgomery County, Maryland
Aug 18, 2021
Sep 22, 2021
Full Time

Resident Services Manager

Montgomery County, Maryland

The Resident Services department offers programs that will improve the quality of life at AHC properties and strengthen the neighborhoods where AHC properties are located. Resident Services offers programs for all age groups. Workshops, classes, and field trips are offered during the year for children, adults, and senior citizens.  The Resident Services Manager must be able to work with little supervision, lead a team and communicate effectively with the Assistant Director of Resident Services. A detail-oriented individual who is self-motivated and desires to help better the lives of community members in need is most successful in this position.

The Resident Services Manager is responsible for providing case management services to senior residents (55 and older, independent living) with varying levels of need, and the implementation of programs in one multifamily apartment community in Montgomery County, Maryland. His/her responsibilities include connecting residents with needed and available community resources, coordinating and implementing social activities & educational programs for seniors.

Responsibilities include:

Ongoing needs assessment and case management: Assist in assessing property needs to identify issues that inform program design. Assessment can include surveys, focus groups, individual interviews with staff and residents, and program research. Provide holistic and comprehensive case management services to all residents in need at the property including: intake assessment, benefit assessment, goal setting, long & short-term case plan development, progress monitoring, advocacy and referrals to Montgomery County resources. Assist residents in completing forms and applications and guide them in making linkages to appropriate agencies.

Designing, Planning and Implementing Programs: Assist in designing, planning and leading educational, recreational, and health and wellness activities for adults and seniors. Potential programs for adults and seniors could include: financial capability; eviction prevention; financial coaching; fitness and nutrition; and social programs. In addition to regular programming, he/she will assist in providing community building events.

Emphasis on education with programming: Develop programs for adults that are educational and focus on financial capability, housekeeping tips, chronic disease management, etc.

Recruiting Participants for Programs: Communicate with community members directly at events and in the property’s open areas and advertise programs through the production of a monthly calendar of events, other fliers and announcements and the writing of articles for the community newsletter to recruit participants for programs.

Providing information and Referrals to Residents: Use resources available to gather information to help residents address their social service, educational, and health needs through programs and agencies available in the larger community. Assist residents in completing forms and applications and help them make linkages to appropriate services and benefits.

Building and Maintaining Partnerships: Assist the Assistant Director, Resident Services in building relationships with partners and other local non-profits and coalitions to better serve residents.

Supervising Staff: Assist the Assistant Director, Resident Services by providing supervision and support for intern(s), VISTA volunteers, and contract staff as necessary.

Managing Data and Meeting Requirements of Grants: Use systems to track participant numbers and performance outcome measures. Assist in compiling and entering relevant data into monthly reports and database to fulfill grant requirements and assist in obtaining more funding in order to continue and expand community activities.

Organizing and Distributing Donations to Residents: Obtain, organize and distribute donations to the residents.

Maintaining Community Spaces and Equipment: Ensure that groups using the community space clean up after each activity and that community and office spaces, interior and exterior, are well-maintained at all times. Maintain computer equipment by coordinating technical support for adjustments and repairs, as necessary, and upgrades, as possible.

Minimum requirements:

• Bachelor’s degree

• 2-3 years’ experience in related work

• At least 1-2 years of case management experience.

• Social Work degree and/or experience working in the social service field strongly preferred.

• Strong interpersonal and organizational skills essential.

• Ability to interact with a diverse population of clients in terms of age, economic status, and cultural background.

• Strong motivation and the ability to work independently required.

• MS Office proficiency also required.

• Database experience preferred.

• Spanish or other relevant second language ability preferred.

For immediate consideration, please email your cover letter and resume to or visit & apply on our website, under the ‘About Us’ tab. E/O/E