Senior COE Manager

Aug 18, 2021
Sep 22, 2021
Full Time
Reporting to the Center Director, the Sr. COE Manager is responsible for assisting in the management of a mid-level to large scale center including the implementation of strategies, new programs and the administration of budgets. Will partner with center leadership, faculty, physicians, scientists, administrators and volunteers to implement Center programs/services, analyze department's operational and administrative practices to identify gaps, develop solutions to existing systems, processes, working closely with Center Director and Division Chiefs. Will assist in executing and managing the Center's comprehensive programs to support strategic Center or institution-wide initiatives. The position carries a joint responsibility for managing $40M + in patient revenues and FTE scope of over 100+ in conjunction with Center leadership.


Minimum Education
Bachelor's Degree (Required)
Master's Degree (Preferred)

Minimum Work Experience
At least 7 years of progressive experience, demonstrating a successful track record in program operations, strategic planning, budget and financial planning and human capital management. (Required)

Required Skills/Knowledge
Outstanding verbal and written skills to effectively communicate with faculty, staff, leadership, donors, and volunteers.
Poise, initiative, energy and professional confidence is necessary.
A high level of professionalism, compassion, creativity and integrity is required, coupled with an ability to earn the confidence of a wide range of internal and external constituents.

Functional Accountabilities
Center Operations/Program Administration

  • In conjunction with the Center Director, Center leadership and faculty, implement the actions necessary to achieve the Center's priorities.

  • Assist in the training of Center leaders, physicians, faculty and other clinical staff in best practices.
  • Develop, implement and evaluate programs, services, policies and procedures, and performance standards to achieve departmental goals. Administer programs within budgetary guidelines.
  • Ensure compliance with CNMC policies and procedures and with regulatory standards.
  • Lead, facilitate, and/or participate actively in Center management, team, and project meetings.
  • Supervise administrative staff responsible for supporting Division Chiefs, faculty, and clinical teams.

Budget and Financial Planning

  • Under the direction of the Center Director and Center's physician leader, prepare the annual operating and capital equipment budgets for departments under scope. Participate in financial planning and budget preparation.

  • Develop annual program and supplementary budgets which correlate to center-wide projects and performance objectives. Develop recommendations to meet budget requirements.
  • Monitor the financial performance of teams within the Center; track, monitor, and evaluate budget for all line items.
  • Work with financial personnel within CNMC and outside stakeholders to ensure compliance with the Center's budget.
  • Design and produce statistical and financial data/reports to support the operation of the Center and to guide its future initiatives.
  • Track revenue/expense increases/decreases and participate in decision-making as to appropriate actions and facilitate necessary actions.

Strategic Planning

  • Contribute to the strategic plan for the Center's service lines, including short-term and long-term objectives.

  • Collect and analyze customer and stakeholder feedback and evaluate effectiveness.
  • Incorporate findings into plans to modify program/service and external communication.
  • Gain exposure to operational information that is confidential within the Center and maintain those confidences.
  • Work with the Center leadership and other involved staff to develop a way to capture and report the key operating statistics and financial performance of the Center.

Human Capital Management

  • Assess and monitor organizational staffing requirements and align Center/divisions/programs to effectively and efficiently meet organizational needs.

  • Define, set and utilize appropriate performance and quality measures for Center/divisions/programs and for Individual staff members.
  • Establish, build and sustain professional contacts for the purpose of building networks of people with similar goals to support similar interests.
  • Demonstrate ethics and professional practices, as well as stimulate social accountability and community stewardship.
  • Promote operational synergy with the other Centers of Excellence.

Marketing/Customer Service

  • Provide a high level of service to internal and external constituent groups for the Center including prospective donors, donors, volunteers, board members, hospital leadership, clinical and research staff members, foundation leadership and colleagues.

  • Work collaboratively and productively with Center and Foundation colleagues in the creation of collateral material as it relates to Center marketing/fundraising.

Organizational Accountabilities
Organizational Commitment/Identification

  • Partner in the mission and upholds the core principles of the organization

  • Committed to diversity and recognizes value of cultural/ ethnic differences
  • Demonstrate personal and professional integrity
  • Maintain confidentiality at all times

Customer Service

  • Anticipate and responds to customer needs; follows up until needs are met


  • Demonstrate collaborative and respectful behavior

  • Partner with all team members to achieve goals
  • Receptive to others' ideas and opinions

Performance Improvement/Problem-solving

  • Contribute to a positive work environment

  • Demonstrate flexibility and willingness to change
  • Identify opportunities to improve clinical and administrative processes
  • Make appropriate decisions, using sound judgment

Cost Management/Financial Responsibility

  • Use resources efficiently

  • Search for less costly ways of doing things


  • Speak up when team members appear to exhibit unsafe behavior or performance

  • Continuously validate and verify information needed for decision making or documentation
  • Stop in the face of uncertainty and takes time to resolve the situation
  • Demonstrate accurate, clear and timely verbal and written communication
  • Actively promote safety for patients, families, visitors and co-workers
  • Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

Organizational Accountabilities (Staff)
Organizational Commitment/Identification

Performance Improvement/Problem-solving
Cost Management/Financial Responsibility

Childrens National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender, identity, or other characteristics protected by law.

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