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Client Service Manager, Technical

Employer
The Washington Post
Location
Washington, DC
Closing date
Nov 9, 2021

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Industry
Media / Journalism / Advertising
Function
Customer Service, Management
Hours
Full Time
Career Level
Experienced (Non-Manager)
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Job Details

Job Description

The Client Service Manager, Technical role is responsible for building and managing successful programmatic campaigns within the WP+ product while building deep relationships with clients and agencies to ensure flawless campaign execution. The Client Service Manager, Technical will work closely with Sales Executives to optimize campaigns towards client KPIs and be a highly knowledgeable source of all Washington Post digital offerings and capabilities. Additionally, he/she will collaborate across internal teams to identify expansion opportunities for both individual clients and the product as a whole.

Responsibilities
  • Manage execution of digital campaigns on and off Non-Owned and Operated properties
  • Utilize buying through a DSP or coordinate with outside platforms to execute campaigns
  • Utilize various analytic and ad server systems (DFP, Ad-juster, MOAT, The Trade Desk, Domo) to analyze and troubleshoot campaign delivery and performance across Programmatic and Direct campaigns and ensure delivery against the 1st and 3rd party delivery data
  • Troubleshoot delivery issues or reporting discrepancies between vendors and ultimately help with billing every month
  • Traffic and execute client campaigns and optimize performance against client KPIs
  • Provide updates and reporting to both clients and internal teams to improve client retention
  • Build wrap-up analysis reporting, pulling in various sets of performance data and metrics, to help tell a story to the client about how the campaign performed and help recommend best practices for future campaigns.
  • Maintain client relationship, partnering closely with Sales and other internal teams to understand what needs to be communicated with the client / Recommend changes to existing products, policies, and processes that improve overall performance
  • Facilitate strong communications among various internal teams
  • Build out sales plans for clients
  • Continuously monitor campaign delivery and performance and communicate recommendations for optimizations and up-sell opportunities. Will lead weekly pacing calls with assigned Sales teams.


Qualifications
  • Bachelor's Degree
  • Strong background in digital media and campaign management (2+ years preferred)
  • Strong attention to detail and project management experience
  • Demonstrate a strong ability to communicate effectively with both internal and external partners
  • Experience with RTB buying through a DSP preferred.
  • Strong analytical skills
  • Experienced with both Excel and PowerPoint
  • Excellent Customer service skills
  • Exceptional time management, organization and teamwork skills
  • Ability to multitask and work effective in a high-paced, ever changing environment
  • Experience with contract management systems such as Operative (desired)
  • Experience with third party vendors such as DFA, Sizmek, IAS, etc (desired)


The Post strives to provide its readers with high-quality, trustworthy news and information while constantly innovating. That mission is best served by a diverse, multi-generational workforce with varied life experiences and perspectives. All cultures and backgrounds are welcomed.

The innovation doesn't end in the Newsroom - dozens of teams power The Washington Post. We are now hiring the next innovator - how will you Impact Tomorrow?

#washpostlife

Company

Thank you for your interest in a career with The Washington Post. We invite you to review all of our open positions to find the one that's right for you. We look forward to receiving your resume!


Since it first began publication more than 130 years ago, The Washington Post has grown into one of the most storied and respected news organizations in the world. A subsidiary of The Washington Post Company, today's Post is the indispensable guide to Washington. In print, we enjoy the highest penetration of any major metropolitan newspaper in the United States. On the web, we have the third largest news website with 17 million unique visitors each month, and have recently launched a celebrated news app for the iPad. We serve Washington in all media, on any platform, including paid products, events, and tailored content.

More broadly, The Washington Post Company delivers quality products to today's students, readers and viewers. What unites our company is the immediacy of our products and services, created by teachers and tutors at Kaplan; reporters and editors at our media properties; and associates at Cable ONE.
Washington Post Media views its employees as its most valuable asset and provides a comprehensive benefits package to promote healthy and balanced lives at work and at home. We offer competitive salaries, opportunities for training and career advancement and an outstanding, progressive benefits package including:
Health and dental benefits
Flexible healthcare and dependent care spending accounts
401(k) and company-funded cash balance plan
Life and disability insurance
Tuition reimbursement
Adoption assistance
Domestic partner benefits
Employee assistance program
Employee referral program
 

Company info
Website
Location
1301 K Street, N.W.
 Washington
DC
20036
US
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