Zeus Prime Account Manager

Location
Washington, DC
Posted
Aug 05, 2021
Closes
Oct 03, 2021
Ref
JR-90272522
Hours
Full Time
Job Description

The Account Manager will work one on one with Zeus Prime advertising customers to ensure all clients are set up with financing, campaign invoicing and troubleshooting internal and external challenges as they arise.  You are the single point of contact with our customers as they start their relationship with Zeus Prime. 

Zeus Prime is a new business that is growing quickly. The Account Manager must be able to manage individual customer relationships in addition to building processes and procedures to help our organization scale. You will create policies that optimize the customer experience from both external and internal stakeholders feedback, helping to ensure our customers are passionate advocates for Zeus Prime.

What You'll do in this Role:
  • Build trusted relationships with key stakeholders internally to ensure consistent understanding of Zeus Prime value, case studies and other customer needs.
  • Understand the business goals and revenue strategies of individual customers and keep those in mind while providing guidance and support. 
  • Work closely with our product, engineering, BI and integration teams to ensure effective support and value communication. 
  • Drive strategic conversations with senior customer stakeholders and by working with our sales team to highlight the value Zeus Prime provides and how we fit into their business goals.
  • Work closely with our financial and analytics partners on items such as revenue recognition, budget, reporting and compensation tracking for Zeus Prime accounts. 
  • Maintain meeting notes and action items from meetings with and follow up on internal action items. 
  • Manage all operational aspects of the customer relationship from initial contact with the platform to ultimately ensure complete billing.
  • Ensure customers receive appropriate support from the Zeus Prime team and that questions/issues are addressed quickly.
  • Develop processes and capacity models to scale the Account Management team over time as the business grows.


The ideal candidate:
  • You have account management experience and would enjoy creating tools and processes to enable successful account management within a growing business.
  • You are experienced in understanding solutions from both a business and technology standpoint.
  • You love to learn about new tools and systems.
  • You have experience understanding customer lifecycle phases and main.
  • You have some background in digital publishing, analytics and/or advertising.
  • You want to collaborate with a talented and supportive team focused on improving advertising for all publishers.
  • You aren't afraid to tackle a problem and find a solution without much guidance. 
  • You are a self-starter and able to effectively manage internal challenges as we build out a new platform. 


Qualifications:
  • Bachelor's Degree or equivalent work experience
  • Minimum experience 6-8 years in B2B environments; preferably technical account management or customer success
  • Experience in publishing and/or digital advertising technology (ad tech) preferred
  • Clear understanding of customer success sales processes and customer lifecycles
  • Strong organizational, creative problem-solving, and collaborative skills
  • Proven ability to interact effectively at all levels within an organization, including executive and C-level
  • Ability to work well in a dynamic group environment and under deadline pressures
  • Strong analytical, oral and written communication, and presentation skills


The Post strives to provide its readers with high-quality, trustworthy news and information while constantly innovating. That mission is best served by a diverse, multi-generational workforce with varied life experiences and perspectives. All cultures and backgrounds are welcomed.

The innovation doesn't end in the Newsroom - dozens of teams power The Washington Post. We are now hiring the next innovator - how will you Impact Tomorrow?

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