Practice Quality Improvement Coach II

Location
Silver Spring, Maryland-Silver Spring
Posted
Aug 04, 2021
Closes
Aug 19, 2021
Ref
210002C1
Function
Nurse
Industry
Healthcare
Hours
Full Time
Performs improvement activities to ensure the highest quality patient care for the Pediatric Health Network (PHN). Specifically assists the PHN community pediatric practices in project planning and design for quality and performance improvement. Must work and think independently, be self-motivated and be able to integrate activities with those of the larger team. The individual will lead activities to improve children's health care quality at the community, practice and provider levels. S/he will be a subject-matter expert and will be responsible for working directly with practices and providers across the Pediatric Health Network, the Children's National Hospital system and throughout the mid-Atlantic region. S/he will also play a major role in other quality improvement projects as they arise.

Qualifications

Minimum Education
Bachelor's Degree nursing or other health related field preferred (Required)
Master's Degree public health or related field (Preferred)

Minimum Work Experience
5 years Progressive experience in clinical research, evaluation research, or quality improvement activities (Required)
1 year Experience working in Patient-Centered Medical Home (PCMH) context (Required)
1 year Experience working in pediatric primary care office or similar setting (Preferred)
1 year Knowledge and experience in population health and care management (Required)

Functional Accountabilities
Provider and Practice Liaison
  • Establish and maintain a supportive, collegial relationship with practice/PHN teams engaged in improvement activities.


  • Serve as subject matter expert in practice coaching related to quality improvement.
  • Train team members and use standardized approaches to quality improvement based on the chronic care, IHI and NICHQ models.
  • Help practice tailor the sequence and timeframes for quality improvement efforts.
  • Assist PHN staff and practice staff members to deal with communication and manage changes in roles and relationships.

Coaching
  • Master a large area of complex change content, including information about quality improvement methods and tools; the use of data to drive improvement; support team development; advanced access; office efficiency; planned care; patient-centered care and leadership for change.


  • Work closely with the Director of Clinical Quality Improvement and Data Analytics, the PHN Medical Director for Quality and PHN staff to coordinate quality improvement activities; assist with development of reports to measure improvements in health care quality.
  • Work with medical directors, nurse managers, operations managers, faculty and staff to coordinate improvement activities with normal clinic processes; participate in baseline information gathering and assessment.
  • Role model quality, patient safety and service excellence skills in order that improvement team leaders will also be able to effectively manage improvement team meetings with increasing independence over the course of time.
  • Introduce and educate incoming practices to the program, key principles related to implementation, foundational concepts (include, but not limited to, the chronic care model and the IHI/NICHQ models for improvement) and accountabilities.
  • Utilize the associated change packages and subsequent related high-leverage changes to support the practice to establish its overall improvement aim and tests of change.
  • Assist the practice to maximize use of available health information technology resources in order to accomplish improved patient outcomes and increased office efficiency focusing on such areas as medical home implementation, disease management, chronic care management, population management, registry use/incorporation of registry functionality, coordination of care, goal setting and action planning with patients and report of measures and patient safety .

Performance and Outcome Metrics
  • Analyze and prepare performance measures and outcome metrics.


  • Assess and document practice progression throughout transformation process using such tools as registry reports and keeping of field notes.
  • Review data monthly with individual practice improvement teams.
  • Prepare practices for transition to next level of participation as warranted by situation.
  • Update practice sites and management team with regular progress reports.
  • Regularly maintain data directly associated with role.

Safety
  • Speak up when team members appear to exhibit unsafe behavior or performance


  • Continuously validate and verify information needed for decision making or documentation
  • Stop in the face of uncertainty and takes time to resolve the situation
  • Demonstrate accurate, clear and timely verbal and written communication
  • Actively promote safety for patients, families, visitors and co-workers
  • Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance


Organizational Accountabilities
Organizational Accountabilities (Staff)
Organizational Commitment/Identification

  • Anticipate and responds to customer needs; follows up until needs are met

Teamwork/Communication
  • Demonstrate collaborative and respectful behavior
  • Partner with all team members to achieve goals
  • Receptive to others' ideas and opinions

Performance Improvement/Problem-solving
  • Contribute to a positive work environment
  • Demonstrate flexibility and willingness to change
  • Identify opportunities to improve clinical and administrative processes
  • Make appropriate decisions, using sound judgment

Cost Management/Financial Responsibility
  • Use resources efficiently
  • Search for less costly ways of doing things

Safety
  • Speak up when team members appear to exhibit unsafe behavior or performance
  • Continuously validate and verify information needed for decision making or documentation
  • Stop in the face of uncertainty and takes time to resolve the situation
  • Demonstrate accurate, clear and timely verbal and written communication
  • Actively promote safety for patients, families, visitors and co-workers
  • Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance


Childrens National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender, identity, or other characteristics protected by law.

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