Management & Program Analyst

District of Columbia, D.C
Aug 03, 2021
Aug 06, 2021
Full Time


This position is located in the Office of Regional Operations, Department of the Programs Operations, in Washington, D.C. The Management and Program Analyst position serves as an active participant in analyzing management information on the regional and program performance, to include project development and implementation; technical assistance; and monitoring and assessment of project performance.

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  • Assists in the development of program plans, policy, and guidance and assures distribution to appropriate audiences within ORO and other offices.
  • As a member of ORO's Headquarters' team, tracks and analyzes management information on regional and program performance.This includes but is not limited to: project development and implementation; technical assistance; and monitoring and assessment of project performance.
  • Acts as a communications hub between CNCS HQ and the Regional Offices. Routes inbound and outbound program related communications to appropriate recipients and responds when appropriate.
  • Represents ORO on special task forces and work groups, including but not limited to: participation in infrastructure systems development, testing and training, participation in project application review panels, National Days of Service planning, cross-program monitoring process and policy development, intergovernmental outreach and external outreach/social media.
  • Contributes to, or leads, the development and implementation of agency-wide, as well as program-level, initiatives in which ORO is a key stakeholder or the implementing office.
  • Supports new initiatives that reflect the goals of the Corporation and discusses plans and implementation for new initiatives with ORO Headquarter Leadership.
  • Performs liaison role with the Offices of Senior Corps, AmeriCorps VISTA and AmeriCorps State and National, attending meetings as appropriate and consulting on initiatives and activities specifically related to these programs. Conducts regular and periodic analysis of program performance with the intent of providing relevant business information to the ORO management team.
  • Works with various CNCS program and support offices, as a regular liaison and on an ad hoc basis, to accomplish cross-cutting initiatives and coordinate resource allocation.
  • Analyzes current business processes and systems and suggests improvements and efficiencies.
  • Supports the organization's objectives through the design and delivery of training, meetings and conferences to support program implementation as needed. This may include organizing and delivering web-based and other remote training for regional Offices on topics related to new and ongoing work and initiatives.
  • Works with a wide variety of offices to develop, implement and evaluate ORO's knowledge management strategy and products to ensure that the information needs of ORO are met in a timely, effective and efficient manner.
  • Contributes to the ongoing work of risk management, internal controls and audit response and resolution in business areas pertinent to ORO.
  • Represents ORO by participating in and/or leads working groups as assigned.

Travel Required

Occasional travel - You may be expected to travel for this position.

Supervisory status

Promotion Potential


Conditions of Employment

  • You must be a United States Citizen
  • A 2-year probationary period is required for new Federal employees
  • Merit Promotion applicants must submit a SF-50 to verify Status and grade
  • Must be telework ready
  • Satisfactory completion of a background investigation


Applicants must have one year of specialized experience comparable in scope and responsibility to at least the mid- range of the NY- 02 pay band, which would be at or equivalent to, the GS-09 level in the Federal Service. Specialized experience is that which has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position, and that is typically in or related to the work of the position to be filled. Specialized experience includes development of program plans and policies; providing technical assistance; monitoring processes and assessments; implementing agency wide programs; conducting periodic analysis on program performances; analyzing business processes and internal controls; and risk management.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills can provide valuable training and experience that translates directly to paid employment. You will receive credit for qualifying experience, including volunteer experience.

Such experience must be clearly documented in the applicant's resume. Qualifications are based on breadth/level of experience. In addition to describing duties performed, applicants must provide the exact dates of each period of employment (from MM/DD/YY to MM/DD/YY) and the number of hours worked per week if part time. As qualification determinations cannot be made when resumes do not include the required information, failure to provide this information will result in disqualification.


If you are qualifying based on education alone, you must have a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree. Such education must be from an accredited institution and demonstrate the knowledge, skills, and abilities necessary to perform the work. You must submit an unofficial copy of your college transcript. You must submit evidence that any education completed in a foreign institution is equivalent to U.S. educational standards.You may also qualify based on a combination of education and experience, if applicable.

You may also qualify based on a combination of education and experience.

Additional information

If you are a male applicant who was born after 12/31/59 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency.

Veteran's Preference: If you are claiming 5-point or 10-point veteran's preference, you must submit documentation described below in "Required Documents."

Special Employment Consideration: Persons with disabilities, disabled veterans who have a compensable service-connected disability of 30% or more, certain other veterans, spouses of certain members of the Armed Forces, VISTA volunteers, some Peace Corps employees and returning Peace Corps volunteers are examples of individuals who are potentially eligible for noncompetitive appointment. If you are eligible and would like to be considered for one of these noncompetitive appointments, applicable documentation that supports your eligibility must be submitted with your application package.

Ethics Requirement: Our Agency is committed to the highest ethical standards and, as an employee you will be covered by the criminal conflict of interest statutes (18 U.S.C. 201-209) and the Standards of Ethical Conduct for Employees of the Executive Branch (5 C.F.R. part 2635). Additionally, you may be required to complete a Confidential Financial Disclosure Report (OGE Form 450) or Public Financial Disclosure Report (OGE Form 278e) within 30 days of your appointment date and on an annual basis thereafter.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application will be evaluated first for the basic qualifications described above. The applications that meet the basic qualifications will be evaluated further against the following criteria:
  • Oral and Written comunications
  • Organization Awareness
  • Planning and Evaluating
  • Teamwork

Important Note: Your resume must support your answers to the job specific questions. High self-assessment on the Occupational Questionnaire that is not supported by the information in your resume or supporting documents can/will result in elimination from further consideration. If you do not answer all of the job specific questions you will not be considered. Incomplete applications (resume and required supporting documents) will be considered ineligible.

Qualified applicants will be placed in one of the following three categories:

1 - Qualified Category - Meets the minimum qualification requirements as described in the Qualifications section of this announcement.
2 - Well Qualified Category - Meets the minimum qualification requirements and demonstrates proficiency based on the answers to the job specific questions.
3 - Best Qualified Category - Meets the minimum qualification requirements and demonstrates high level proficiency based on the answers to the job specific questions.

NOTE: Status candidates will be considered under the provisions of the Corporation's Human Resources system which allows for:
1) Non-competitive referral of lateral candidates; and
2) The separation of status and non-status applicants for referral purposes.

Status candidates will be referred on one selection list only, i.e., either merit promotion or non-competitive. Nonstatus candidates who are eligible for Noncompetitive referral, e.g. Peace Corps, VRA, etc., will be referred under Noncompetitive procedures only. For Noncompetitive categories, See "Special Employment Consideration" below under "Other Information."

Background checks and security clearance

Security clearance

Drug test required

Required Documents

  • Resume showing relevant experience (cover letter optional);
  • Unofficial transcript (if qualifying based on education):
  • Veterans' Preference Documentation (DD-214, VA Letter, and SF-15 if claiming 10-point preference; DD-214 if claiming 5-point preference), if applicable;
  • For Merit Promotion Eligibility: SF-50, Notification of Personnel Action (must indicate tenure and position occupied), if applicable;
  • Documentation supporting eligibility for Non-Competitive appointment, e.g., Schedule A (severely disabled), eligible veterans (VRA or 30-percent or more disabled), VISTA, Peace Corps, etc., if applicable

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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