Practice Manager

Aug 03, 2021
Aug 14, 2021
Full Time
In collaboration with the Director of Ambulatory Services and other members of the management team, provide administrative and business leadership for the Children's National ambulatory facility(s).


Minimum Education
Bachelor's Degree Administration or healthcare preferred (Required)
Master's Degree Master's degree in Healthcare counts towards years of supervisory experience (2 years) (Preferred)

Minimum Work Experience
4 years Progressive managerial experience in an ambulatory healthcare setting (Required)

Functional Accountabilities
Strategic Planning, Revenue Enhancement & Marketing
  • Maximize room utilization of facility using fill rates and other metrics in the analysis.
  • Ensure proper utilization of facility space and manage the expansion based on metrics.
  • Participate in the planning for new business opportunities and service in support of the CNMC mission.
  • Promote marketing of services with public relations to external referring physicians and the community they serve.
  • Participate in professional groups and community outreach activities.
  • Monitor volume of clinic visits, wait times, no show rates, denials, patient service charges and clinic cancellations; report metrics monthly and identify opportunities for both operational and process improvements.
Administrative Management
  • Lead the implementation and evaluation of services provided at the facility.
  • Design and implement processes for daily activities.
  • Provide troubleshooting, problem solving and system expertise to staff.
  • Assess barriers to efficiency in operations, make recommendations, prioritize tasks, and take ownership of performance improvements; ensure appropriate resources are available.
  • Monitor appointment and registration quality; report on metrics against benchmarks and ensure standards are met.
  • Promote and support adherence to organizational, state and federal regulatory standards to ensure quality of patient care delivery.
  • Participate in development of practice operations, policies and procedures.
Facility Management
  • Ensure a safe, secure, clean work and patient care environment to include functionality of equipment.
  • Interact and manage the business contract/service vendors to ensure availability of services at all times.
Budget and Financial Analysis
  • Responsible for managing the budget for the facility and implement actions to administer programs within budgetary guidelines.
  • Work with Director, throughout the year and participate in the budgeting process, to identify volume impacts, equipment needs, resource needs.
  • Manage the process to ensure timely delivery of charge entry documents, inclusive of daily reconciliation.
  • Ensure proper verification of insurance eligibility, coverage, authorization and referrals of all patient care services.
  • Manage reports to ensure financial viability of the facility and the departments involved.
  • Responsible for cash controls and financial processes relative to TOS collections.

Organizational Accountabilities
Organizational Accountabilities (Leader)
  • Set and clearly communicate team goals and priorities in alignment with departmental goals and budgets
  • Develop the budget and assign resources to meet the team goals
  • Provide the resources and guidance required for employees to perform effectively
  • Develop procedures to ensure high safety and quality, and course-correct as needed
  • Identify customers' needs and ensure service excellence in meeting those needs

  • Be the link between the department and the team in defining the strategies to meet team goals
  • Provide prompt and clear feedback to staff and support their performance
  • Ensure team adherence to organizational regulations
  • Manage the working environment to promote productivity and motivation
  • Represent the team in clearing obstacles to high performance
  • Hire staff and develop their capabilities
  • Monitor and promote strong employee engagement

  • Encourage and share new ways of making the right work easier to do
  • Recognize and share incremental improvements in operations
  • Promote the success of organizational and department initiatives by clearly aligning programs to the mission

Childrens National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender, identity, or other characteristics protected by law.

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