AlphaBEST Education, founded in 2005, is a premier before and after school provider. We focus on homework, then growth work. Our extended day program, with innovative and interactive programs, is the spark that ignites a child's potential. We hire those who are curious and want to instill that same curiosity in the next generation. AlphaBEST values creativity, flexibility, and building connections between children and the world around them. AlphaBEST is fun with a paycheck! The students and families we serve are essential to our continued success. We are looking for an individual who will interact daily with our customers to answer questions regarding programs, registrations, childcare system support, accounts, and billing. The Customer Care Specialist will work to address and resolve concerns, representing the AlphaBEST brand with professionalism, and showcasing our core values with every customer interaction. If you are looking for a rewarding career where the impact is great and the opportunities to shine are many, then AlphaBEST may be the perfect place for you! AlphaBEST is currently hiring a Customer Care Specialist in its Prince William County, VA office. Typical hours are Monday - Friday, 8am to 5pm. Occasional flexible scheduling may be required if supporting programs in different time zones. This is a full-time position that is paid from $16.00 to $17.00 per hour with benefits that include medical, dental, vision, 401(k), life insurance, and more! Position Details:Customer response time within 24 hours is expectedMaintain family accounts and make billing adjustments, as approvedProvide technical assistance for child management systemUse troubleshooting processes to determine cause of concernDevelop/recommend course of action to resolve customer concerns, acting within scope of authorityDocument actions in system for accurate reportingProvide administrative support for processing subsidy payments and related childcare reimbursementsPositive interactions with internal and external customers to resolve issues Job Requirements: Must have a high school diploma or GED and be passionate about providing excellent customer service.Excellent verbal and written communication skillsTwo years' experience in providing customer service with proven track record of customer satisfactionCPR and First Aid Certified (preferred)6 months experience working in a licensed childcare facility (preferred) As an AlphaBEST Team Member, we care not only about WHAT you do in your job, we also care about HOW you do it! Our Core Values provide expectations for every team member to be their best every day. Drive ChangeFoster ConnectionHave FunPut Children FirstBEST at What We DoLead with YESMake it Right Do you have what it takes to implement AlphaBEST's Core Values each and every day? If so, apply now!