Operations Manager

Lorton, VA
Jul 28, 2021
Aug 05, 2021
Full Time
Overview:The Operations Manager reports directly to the Division Manager at the Fairfax/Lorton, VA facility in fulfilling daily operations including but not limited to: route supervision, staff and operator supervision, effective communication with internal and external customers and coaching employees for optimal performance, managing the entire operation in the absence of the Division Manager, complying with all Company policies and managing the operation within the budgetary plan for the location.Responsibilities:Conduct a walk around the premises prior to beginning the day's activities to evaluate the operation. Supervises AM/PM sign in boards to ensure all routes run on time. Monitors radio communications during route times. Ensures that delays in service are recorded and communicated to the customer. In addition, makes sure all accidents or breakdowns are handled appropriately.Monitors operator absence and tardiness and initiates appropriate disciplinary action in a manner consistent with company/location policy. Is available at the dispatch counter after AM routes to assist operators with questions or problems. Supervises the communication of operator concerns or route changes with the customer.Assists the Division Manager in meeting customer requirements and follows up on customer issues in a timely manner. Manages local staff and communicates job requirements and expectations. Monitors the performance of staff and provides coaching and guidance as required. Receives applications, performs initial screening and conducts interviews as required to maintain an adequate supply of operators. Ensures that Transdev meets all Affirmative Action and ADA requirements. Assists in problem-solving and human resources with regard to Transdev employees and promotes the 'preferred employer' philosophy at the location.Takes corrective action with an employee who fails to meet Company policy or Client standards. Will assist with new hire orientations. Assist with grievance hearings and arbitrations.Must be fully trained and capable of running other departments in the event of a vacancy. Works closely with the Division Manager to monitor location's business plan. Assist with end of the month profit and loss register/summary reports, assist in developing location business plan and conduct financial analyses of the operation.In conjunction with Safety and Training Manager, acts as a contact person for the controlled substance program. Performs any other management requests or directives as they relate to the overall function of Transdev. In addition, shall maintain the appropriate license requirement to drive a route as necessary to complete the day's activity.Other duties as assigned to ensure the efficient operation of the contract.Qualifications:High school diploma or equivalent. BA/BS in transportation or logistics preferred.5+ years operations experience in a safety sensitive environment.5+ year's previous supervisory/management experience.Must have a CDL with air brakes and passenger endorsement.Experience developing or managing a budget.Experience working in a fast-paced, high pressure environment.Experience dealing with the Union and working in the transportation industry a must.Must be able to demonstrate poise, tact, diplomacy and possesses good judgment and discretion.Must possess ability to lead and motivate employees.Experience dealing with federal, state, and local agencies (ie, DOT, FTA, OSHA, etc.).Excellent communication skills both written and oral.Ability to make presentations a must.Detail oriented, well organized, and possess effective time management skills.Proven customer service and interpersonal skills a must.General knowledge of Windows-based computer operating system and Microsoft office package.Must be able to work as a member of the team.Ability to interact professionally with internal and external customer on all levels and be able to work well with diverse groups.Must be able to work flexible hours or shifts. The physical demands described here are representatives of those that must be met by the employee to successful perform the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions. PHYSICAL DEMANDS:25% of work is accomplished in doors and in air conditioned or well-ventilated facilities.75% of work is accomplished outside of the facility.Performs physical activities that require considerable use of the arms, repetitive hand-wrist motion, and legs and moving the whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.May be required to lift up to 50 pounds.Exposure to heavy traffic areas while performing the duties of the job.Exposure to considerable amounts of dust, vehicle fumes and noise.Must be able to work outside in various weather conditions.Must be able to travel for company training, meeting or support missions.About Transdev: Based near Chicago, Transdev is the largest private-sector operator of multiple modes of transit in North America, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers every day the freedom to connect to what they care about in their cities. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

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