NOC Engineer

Mclean, VA
Aug 01, 2021
Aug 05, 2021
Engineer, IT, QA Engineer
Full Time
Job Purpose: Designs and estimates network topologies by collecting information; performing on-site surveys; specifying components and systems; creating bills-of-materials and labor estimates; delivering complete solutions to Account Executives; leading team members. Duties: * Accomplishes network infrastructure engineering work requirements by orienting, training, assigning, scheduling, and coaching employees. * Meets network infrastructure engineering work standards by following production, productivity, quality, and network infrastructure engineering standards; resolving operational problems; identifying network infrastructure engineering work process improvements; monitoring and evaluating network infrastructure engineering staff actions. * Meets network infrastructure engineering cost standards by monitoring expenses; implementing cost-saving actions. * Determines client requirements by leading the searching for RFP information online; performing site surveys; gathering information from the Account Executive and the client. * Designs network topologies by leading the specifying of network architecture; rendering prints; preparing logical diagrams; creating bill-of-materials; estimating labor requirements; submitting design plan for review. * Prepares bid packages by providing Account Executives with scopes of work; interfacing with purchasing for material costs; verifying RFP requirements are completed. * Prepares documentation for procurement by verifying part numbers; coordinating with Purchasing for materials and tools. * Resolves design and installation problems by leading the evaluating of design errors with technicians; modifying installation method; documenting corrective action; recovering the situation with Account Executives and the client. * Prepares drawings and labels by operating AutoCAD and Visio systems; gathering "as-built" information; creating field labels for technicians; matching field labels with "as-built" information on cut sheets; creating final "as-built" drawings and diagrams. * Assist NOC Manager in managing day-to-day flow of the team; Daily stand-up calls, decision making on next steps, coordinating with other teams, and assisting as a senior resource to rest of team * Monitoring and Triaging Alerts and Errors for client base * Creation and Maintenance for Patch Policies and Monitoring via ConnectWise Automate * Managing onboarding of clients to Datto and monitoring day to day operation * Creation of reporting and dashboards for sales and technical staff * Assisted in restructure of Client Onboarding and Offboarding processes * Creation of system automations to reduce help desk reactive hours per endpoint * Develops procedures and methods for network/system infrastructure division by leading the identifying of areas for improvement; preparing documentation to refine processes; publishing information. * Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. * Contributes to team effort by accomplishing related results as needed. Skills/Qualifications: * Configuration, Deployment, and Management of Office 365, Dynamics, and Sharepoint; Salesforce * Configuration, Deployment, and Management of Exchange Server 2010/2013/2016 * Configuration, Deployment, and Management of ConnectWise Automate, Kaseya, and GFI RMM

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