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Customer Support and Implementation Engineer

Employer
Corporate Brokers
Location
Annapolis, MD
Closing date
Aug 5, 2021
A fortune 500 Aerospace client of ours is looking for candidates to join the global technical support and implementation team to help realize the vision of capturing the connected airspace marketplace. This new team member will work closely with internal and external customers and stakeholders to support the creation, implementation, training and support of exceptional and innovative messaging solution. Primary Responsibilities: Implement and configure software solutions against customer requirements on-premise or in the cloud Troubleshoot and resolve issues surrounding installation, usage, upgrade and training of products. Provide technical troubleshooting support within a KPI tiered support structure Work closely with customers and key stakeholders to understand business and product needs. Support user acceptance testing when required. Support customer training at either onsitetraining offices or onsite at customer premises. Assist in documenting business and product processes to ensure compliance with process and quality Create requirements/user stories and effectively communicate these to the development team verbally and/or visually within user stories. Regularly refine and prioritize user stories/requirements based on changing business needs. As a team member of a 24x7x7 service organization being able to provide after hours support system recovery and troubleshooting on a rotational basis. 10% International travel is required. Basic Qualifications: Bachelor's degree and 5 years of relevant experience OR Advance degree and 3 years of relevant experience OR In absence of a degree, 9 years of relevant experience is required Preferred Qualifications: Collaborative and proactive approach to working within a customer facing role and stakeholder management Experience of and/or ability to provide technical support, implementation, deployment and configuration of software solutions Knowledge of networks, databases, windows server and/or cloud solutions eg AWS Willingness to provide training to stakeholders/customers in new and existing product functionality Willingness to seek out, understand and communicate customer requirements effectively Have an interest in the aviation industry #CB #LI-WB

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