Job Description Review and analyze complex residential and commercial property accounts and explain billed charges. A cents € cents Resolve billing disputes. A cents € cents Process bill payments, establish payment plans and bill arrangements. A cents € cents Explain billing adjustment criteria and eligibility for adjustments. A cents € cents Educate customers on relevant regulations, financial assistance programs, and other programs and servic es. A cents € cents Demonstrate empathy and compassion for customers. A cents € cents Assist customers with scheduling appointments for meter readings, inspections, turn-on/turn-off of water services, etc. A cents € cents Document customer interactions and update/modify customer accounts when needed. A cents € cents Participate in and meet requirements of training; includes knowledge checks to demonstrate understanding and ability to apply training knowledge. A cents € cents Meet quality and productivity standards. Skills Required A cents € cents Possess excellent problem-solving, conflict resolution, and math skills. A cents € cents Strong attention to detail. A cents € cents Excellent written and oral communication skills. Exhibits a customer service oriented and professional demeanor (friendly, polite, phone etiquette, able to quickly establish rapport, use appropriate grammar, spelling, etc.) A cents € cents Willing to work overtime. A cents € cents Must have demonstrated PC proficiency in Microsoft Office (Windows, Word, Excel). Experience Required Must have a minimum of one year's experience working in a fast paced, high-volume, inbound call/contact center as a call agent or similar role and 2 years' experience working in a customer service environment within the past 3-5 years. Experience Preferred A cents € cents Additional call center/customer service experience preferred. A cents € cents Recent customer service experience ideal. Education Required A cents € cents High School diploma Job Requirements:Handle incoming customer service callsDispatch incoming customer phone callsAccept customer calls and return customerMaintain customer service related information for customer accountsEnsure quality customer service and customer satisfactionMaintain customer service voicemail and return customer callsProvide customers with superior customer serviceProvide customer service for internal customersCapturing customer information and answering customer inquiriesResolve inbound customer calls regarding accountTake customer orders and provide high-quality customer serviceMake out going customer service callsWork with customer service manager to ensure proper customer serviceResolve any customer service issuesAnswering inbound calls and providing excellent customer serviceProvide customer support and handling customer inquiriesCombining excellent customer service skillsAssure quality customer service to all customersProvide exceptional customer service to all customersProvide superior customer service with all customer interactions