Guest Services Supervisor

McKibbon Hospitality
Henrico County, VA
Jul 20, 2021
Aug 05, 2021
Full Time
What Makes a McKibbon Guest Services Supervisor?As a key member of the Rooms leadership team, the Guest Services Supervisor is accountable for the hotel's front office and lobby space operations. By partnering closely with the Guest Services Manager and Assistant General Manager, this position will beA' instrumental leading the Guest Services team to deliver exceptional guest experiences.A Day in the Life of a Guest Services Supervisor: A' A' A' A' A' A' Responsible for assisting with the overall performance of the front office department, including guest satisfaction, brand quality assurance, budget, and labor control measures.Supervise and execute the daily operations of the front desk operations and front office staff, including the supervision of shift closings, bank audits, daily reports, and no-show billing.Perform exceptional arrivals, departures, and other service interactions as the lead example to the team.Consistently offer professional, friendly and engaging service and assist guests regarding hotel facilities in an informative, warm, and helpful way.Lead and supervise the front office team while ensuring all service standards are followed.Handle guest concerns and recovering quickly, logging and notifying proper departments.Follow department policies, procedures and service standards.Train all front desk staff as it relates to brand and company standards to maximize service culture.Assist with implementing various front office programs to drive crucial metrics (ie guest satisfaction).Maintaining compliance and remaining up-to-date on new initiatives for the brand and company.Partner with leadership in all aspects of the Market/Store (fully stocked, inventory, place orders, record revenues).A' Job Requirements:Experience working in a hotel front officeAbility to ensure that hotel policies and brand standards are followedAbility to present a polished, warm presentationStrong interpersonal and problem-solving skillsHighly responsible and reliableAbility to work well under pressure in a fast-paced environmentAbility to work cohesively as a part of a teamExpected to work weekends, holidays, and eveningsExcellent communication and problem-solving skillsSkills and experience to lead a team to consistently deliver exceptional guest serviceDeveloping the leadership qualities of all staffMaintaining positive relationships with associates to drive associate satisfaction