Customer Service and Electronic Repair Technician

Brandywine, MD
Jul 28, 2021
Aug 02, 2021
Full Time
In Store Solutions Expert,A' ubreakifixA' For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued.A' A' We helpA' people do more with their technology and stay connectedA' onA' all ofA' their devices.A' We provideA' our customers withA' simple, helpful advice to get the most from their technology,A' assistanceA' to fix any technology issues they haveA' and protection of their devices to ensure they quickly get a replacement or repair if anything does go wrong.A' A' WhatA' you willA' be doing:A' A' Our team of InA' Store Solutions Experts have great passion for technology and connecting customers to products that enhance their everyday lives through exceptional customer support and technical expertise. We sell solutions-based products and services by building authentic connections with customers that drive long-lasting relationships. The InA' Store Solutions Expert will work inside a retail store, and be the face of Asurion, delivering award-winning, personalized customer experiences.A' Essential Duties and Responsibilities:A' A' Resolve customer issues by troubleshooting and repairing their electronicA' devicesA' Bring sales experience to consistently sell the Connected Home product andA' Serve, Solve, and Sell on every customerA' interactionA' Learn and apply the details of the Connected Home product, how to gain an understanding of the customer's technology, and how to offer and sell protection/tech support solutions to customers to meet theirA' needsA' Perform in your role and achieve your goals by performing in sales, providing excellent service and technical/repair support, and creating satisfied customers, in accordance with Asurion's Core ValuesA' Expand your knowledge ofA' ubreakifix'sA' products andA' cultureA' Deliver world class customerA' serviceA' DemonstrateA' ubreakifix'sA' Core Values in allA' interactionsA' Be responsible for inventoryA' managementA' Here's what you'll bring to the team:A' A' A passion for solving problems and deliveringA' solutionsA' A love for people and the devices that enrich theirA' livesA' One or more years of customer service/retail sales experienceA' preferredA' A willingness to learn and leverage sales resources provided byA' AsurionA' A' A' Reliable and flexible when it comes to dealing with difficultA' situationsA' The ability to quickly adapt in an ever-changingA' environmentA' A' Motivated to meet and exceed evolving key performanceA' objectivesA' Ability to work a flexible retailA' scheduleA' Six months experience with product service support or electronicsA' troubleshootingA' Knowledge of mobile devices and operating systemsA' High School diploma or equivalent preferredA' Strong oral and written communication skillsA' A' Strong teamwork and collaboration skillsA' Basic knowledge of Microsoft OfficeA' We take care of you (benefits/perks):A' Competitive pay and benefits including health, dental, andA' visionA' Retirement savings planA' A' Paid timeA' offA' Continuing education supportA' Ongoing training to grow yourA' skillsA' AboutA' ubreakifixA' Since its inception in 2009,A' ubreakifixA' has grown to hundreds of stores nationwide in markets across the US and Canada.A' ubreakifixA' has become the preeminent gadget repair company in the industry, largely due to itsA' low-priceA' promise and industry leading 90-day repair guarantee.A' ubreakifixA' handles everything fromA' phones and gaming consoles, to cameras,A' laptops,A' and computers. Let the repair professionals atA' ubreakifixA' bring your electronic device back to its original look, feel and functionality - all for much less than buying a new one. And most repairs can be completed while you wait! From water-damage or shattered displays to complex technical issues,A' ubreakifixA' is your fast, affordable, reliable repair solution. Visit for more info!A'