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Order Processing Rep

Employer
Sparks Group
Location
Hagerstown, MD
Closing date
Sep 1, 2021

View more

Industry
Other
Function
Administrative, Other
Hours
Full Time

Job Details

Job Summary/Company:
Account Coordinator is responsible for utilization of several systems to provide account maintenance, order processing and support for HLRP Enterprise customers and sales. This person ensures accurate fulfillment of product and subscription services to our customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES• Accurately process orders for institutional customers by ensuring best business practice and policies.
• Create online access for orders processed utilizing various external platforms; maintain preferred method of access for customers (ie. IP authentication, OpenAthens, Referring URL, Username/Password)
• Invoice management to include billing queries, payment processing, correction requests and regular communications with finance.
• Adhere to daily and monthly deadlines to ensure appropriate response times to internal & external customers and minimal backlog during financial close periods.
• Support record retention and documentation requirements by accurately utilizing CRM, fulfillment systems, email and other company approved tools (ex. Office365)
• Provide support and build relationships with customers and internal teams through all communication channels including but not limited to written and verbal (phone) correspondence.
• Partner with other departments on customer and team focus initiatives.
• Correspond with sales teams daily to ensure optimum customer experiences.

JOB QUALIFICATIONS
Education: High School or equivalent
Experience: Minimum 1 Year customer support experience - required. Technical experience a plus, support of large institutional customers and knowledge of CRM systems (Salesforce.com) is desirable. Excel, Outlook, Windows.
Other Knowledge, Skills and Abilities: Ability to work in a fast paced environment with strong organizational, analytical and time management skills. Must possess excellent verbal and written communication skills.

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Download the Sparks Group Jobs mobile app from Apple App Store or Google Play .

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Qualified candidates should send their resume AND call Sparks Group for additional details. Please note, resume must include a valid email address in order to be considered. We look forward to discussing your background, your current job search, and your potential career path with Sparks Group!

Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.

Company

Bringing the Best People and the Best Companies Together Since 1970.

Sparks Group (formerly SPARKS, Sparks IT Solutions, and Sparks Personnel) is the Washington DC Area's leading temporary staffing and full-time recruiting services provider. Whether you are seeking your next opportunity or looking to add talent, Sparks Group is the ideal partner for you! Each of our four divisions (Sparks Office, Sparks Accounting & Finance, Sparks IT, and Sparks Creative) specializes in placing professionals in temporary/contract, temporary-to-full-time, and full-time roles across a diverse array of staffing categories, positions and levels including: office/administrative, customer service, human resources and talent acquisition, legal support, government and cleared personnel, mortgage/banking, accounting and finance, contracts and procurement, information technology and creative/marketing.

Sparks Group brings over four decades of experience placing professionals in challenging and rewarding positions at many of the area’s most prestigious organizations. Our primary focus is presenting opportunities that match each candidate’s skill-sets, experience levels, career objectives, and growth needs. Sparks Group has regularly ranked as one of the top US staffing and recruiting firms having been named to Inavero’s Best of Staffing Lists® for Client and Employee Satisfaction (2012-2017). Additionally, Sparks Group is proud to have been recently selected for other awards Staffing Industry Analysts’ 2017 Best Staffing Firms to Work For, Washington Business Journal Best Places to Work (2017), the Washington Post’s Top Workplaces® List (2017, 2014), Forbes® Best Professional Recruiting Firms (2017), and the National Capital Business Ethics Award.

Company info
Website
Telephone
3012792300
Location
700 King Farm Blvd.
Suite 100
Rockville
MD
20850-5736
US

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