Program and Administrative Support Specialist

Washington, D.C
Jul 31, 2021
Aug 05, 2021
Full Time


Be a part of the Department of Labor (DOL) team! Join the mission to foster, promote, and develop the welfare of the wage earners, job seekers, and retirees of the United States; to help improve working conditions; to advance opportunities for profitable employment; and to assure work-related benefits and rights!

This position is located in the Office of Public Affairs (OPA). OPA directs and coordinates all public and employee communication activities of DOL. Position is outside the BU.

Learn more about this agency


The responsibilities described below are for the full-performance level (GS-14). At the developmental grade level (GS-13), the responsibilities are similar but will be performed under closer than normal supervision. As the employee progresses, the assignments will become more difficult and complex to prepare the employee for the next grade level.

The major duties for this position include but are not limited to the following:
  • Makes recommendations regarding effective resource requirements; acquisition and use of resources; and organizational improvements that lead to internal change for improved administrative and managerial policies;
  • Advises the Administrative Officer (AO) and agency supervisors in relation to budgetary, program and organizational planning and management issues; serves as a technical expert on budget and financial management responsibilities and activities;
  • Shapes agency's strategic direction; producing practical and creative approaches to address related administrative matters such as: agency-wide goals and priorities, employee engagement, customer and stakeholder focused needs, expectations and internal change management;
  • Oversees the agency's travel program;
  • Serves as a Section 508 Program Manager; understands how to manage change for an agency-wide initiative and supports agency components through the change process in order to achieve widespread adoption and effective Section 508 conformance;
  • Manages agency correspondence, records management and Freedom of Information Act (FOIA) processes;
  • Manages agency responses to requests for information, and formulation of strategies to address audit findings conducted by the Office of the Inspector General;
  • Provides quick reaction analyses and professional writing for the agency AO and Executive staff; initiates and/or develops issue papers, analytical summaries and reports;
  • Provides both internal and external program customers and stakeholders with information and assistance with reporting requirements, contracting and procurement, labor management/employee relations issues, property, travel; space; and, telecommunications management involving OPA staff at headquarters and throughout the regions;
  • Serves as the agency Risk Lead; facilitates risk management activities, policies, practices and standards; coordinates risk identification and assessment from all agency programs and divisions.

Travel Required

Occasional travel - - may be required.

Supervisory status

Promotion Potential
14 - There is no obligation to provide future promotions if you are selected. Promotions are dependent on your ability to perform the duties at a higher level, meet all the performance requirements, and supervisor's recommendation to the next grade.


Conditions of Employment

  • Appointment to this position may require a background investigation.
  • Requires a probationary period if the requirement has not been met.
  • Must be at least 16 years old and a U.S. Citizen.

Applicants must meet all legal and regulatory requirements. Reference the "Required Documents" section for additional requirements.

This position is outside the bargaining unit.

Also advertised as job #MS-21-BOS-OPA-297 for status applicants, VEOA eligibles, Schedule A eligibles (Individuals with Disabilities); Peace Corps (PC) or AmeriCorps VISTA Volunteers or PC Employees; and Military Spouses. To be considered for each vacancy, apply to BOTH jobs.


To qualify for this position, applicants must have at least 52 weeks of specialized experience equivalent to at least the next lower grade level in the Federal Service. Specialized experience is experience that has equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to high level administrative and management work. In describing your experience, please be clear and specific. We will not make assumptions regarding your experience.

QUALIFICATIONS FOR GS-13: At least 52 weeks specialized experience equivalent to at least the GS-12 grade level in the Federal Service.

Specialized Experience includes but not limited to:
  • Experience providing authoritative advice and guidance to top management officials or stakeholders regarding resource and/or acquisition requirements that lead to improved administrative or organizational change; and
  • Managing agency correspondence, records, and/or the FOIA process to include tracking, clearing and final distribution of correspondence and/or FOIA inquiries.

QUALIFICATIONS FOR GS-14: At least 52 weeks specialized experience equivalent to at least the GS-13 grade level in the Federal Service.

Specialized Experience includes but not limited to:
  • Experience providing authoritative advice and guidance to top management officials or stakeholders regarding effective resource requirements, acquisition and use of resources and organizational improvements that lead to internal change and improved administrative and managerial policies; and
  • Managing agency correspondence, records and FOIA process to include serving as an agency expert in tracking, clearing and final distribution of agency correspondence and FOIA inquiries.

The information you provide on your resume may be verified by a review of your work experience, employment start/end dates/hours worked and/or education, by checking references and through other means (ex. interview). The examining Office of Human Resources (OHR) makes the final determination concerning applicant ratings. Your resume MUST provide sufficient information to substantiate your responses to the vacancy questions. Your evaluation may also include a review by a Human Resources Specialist or panel and may include other assessments (ex. interview, panel review, written test, writing sample, etc.)


There is no education substitution for specialized experience at this grade level.

Additional information

Position Telework eligibility is determined by management based on position duties during the recruitment process. Employee participation in telework on a routine or situational basis is determined by management primarily based on business needs. Employees participating in telework are subject to the terms and conditions of the Department of Labor's Telework Program.

DOL seeks to attract and retain a high performing and diverse workforce in which employees' differences are respected and valued to better meet the varying needs of the diverse customers we serve. DOL fosters a diverse and inclusive work environment that promotes collaboration, flexibility and fairness so that all individuals are able to participate and contribute to their full potential.


Based on agency needs, additional selections may be made from this vacancy announcement.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

If you meet the minimum qualifications, you will be evaluated against the evaluation factors below and will be placed into a category based on your vacancy question responses.


Category A (Best Qualified) - Meets the basic qualification requirements for the vacancy and has successful experience in the same or similar job that has demonstrated superior proficiency in applying critical competencies required by this position to work of increased levels of difficulty and complexity.

Category B (Well Qualified) - Meets the basic qualification requirements for the vacancy and demonstrates satisfactory proficiency in the critical competencies required by this position.

Category C (Qualified) - Meets the specialized experience described in the minimum qualifications requirements section of this announcement and demonstrates proficiency in the basic competencies.

Evaluation Factors (Competencies) - All qualified applicants will be evaluated on the following key competencies:

Administration and Management- Knowledge of planning, coordination, and execution of business functions, resource allocation and production.

Communication (Oral and Written) - makes clear and convincing oral presentations. Listens effectively; clarifies information as needed, and writes in a clear, concise, organized, and convincing manner for the intended audience.

Financial Management - Prepares, justifies and/or administers the budget for program areas, plans, administers, and monitors expenditures to ensure cost-effective support of programs and policies; assesses financial condition of an organization.

Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendation.

Customer Service - Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

INFORMATION FOR ICTAP/CTAP ELIGIBLE(S) ONLY: If you are eligible for special priority selection under ICTAP/CTAP, you must be well-qualified for the position to receive consideration. ICTAP/CTAP eligible(s) who are placed into Category B or higher will be considered "well-qualified." Be sure to review DOL Account Eligibility Questions #24 to reflect that you are applying as an ICTAP or CTAP eligible and submit supporting documentation. Click Application of Veterans Preference for Category Rating Jobs for more information.

To preview questions please click here .

Background checks and security clearance

Security clearance

Drug test required

Position sensitivity and risk
Non-sensitive (NS)/Low Risk

Trust determination process

Required Documents

The following documents must be submitted by 11:59 p.m. (ET) on the vacancy closing date. You are not required to submit a document if it does not apply to you. Warning: If you submit a document using the same document title, the 2nd submission will OVERWRITE the 1st submission. Also, do not upload password-protected documents.

- Resumes are required - provide a resume either by creating one in USAJOBS or uploading one from your profile. To receive full consideration for relevant and specialized experience, please list the month, year, and the number of work hours worked for the experience listed on your resume. We also suggest that you preview the vacancy questions, and confirm that your resume supports your question responses.

- Veterans Documents (if applicable): To be considered as a 5-point preference eligible, you must submit a copy of your Certificate of Release or Discharge From Active Duty, DD214. Your DD-214 must show the type of discharge and dates of active duty. To claim 10-point preference, you must submit a copy of your DD214; an Application for 10-point Veteran's Preference, SF15; and the proof of entitlement of this preference which is normally an official statement, dated 1991 or later, from the Department of Veterans Affairs certifying to the present existence of the service-connected disability and indicating the percentage of your disability. (For active duty service members expecting honorable or general discharge or release within 120 days, click Active Duty ). Without this documentation, you will not receive veteran's preference. For more information, go to

- Displaced Employee Placement Documents - Only required if requesting priority consideration under CTAP or ICTAP eligibility.

- Cover Letters are not mandatory and will not be used to verify experience, but may be submitted. Applicants selected for employment who are not current DOL employees will be required to provide proof of citizenship , and the E-Verify system will be used to confirm the employment eligibility of all new hires.

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