Assistant Manager, Maintenance & Repair Operations
Skip is looking for a highly skilled manager of leading an experienced, diverse team of scooter repair technicians, quality control, inventory, and facility specialists.Skip's mission is to energize cities by making mobility accessible to everyone. We believe this requires designing every aspect of a micro-mobility network from the ground up. This includes custom vehicle hardware, the software-defined fleet management system, and ground operations for safety and recharging. Our success will make it easier for everyone to work, play, and connect in their communities.What you'll be expected to do:Maintain and sustain a respected working environment that is best-in-class, rewarding, and funWork a flexible schedule, including early mornings, late evenings, and occasional weekendsReport directly to the Maintenance & Repair Operations (MRO) ManagerBe the leader of our repair operations teamOptimize processes to increase daily repair output and warehouse efficiencies Manage 7 Team Leads, Inventory and Facility Managers as well as up to 20 techniciansTrack and analyze repair data to understand warehouse efficiency performanceCollaborate with software and hardware engineering teams to resolve problemsPlan throughput of the repair operation to ensure there are enough scooters to meet the daily demand Track key operational metrics and report them to the MRO ManagerHelp hire, train, and lead the the DC Operations Repair TeamReport daily to management on status of repairsWork with Inventory Manager to ensure parts and equipment needs are met on the floorOrder tools and supplies through the Facilities ManagerBe proactive in raising awareness of potential safety issuesQualifications:3-5 years experience leading teams in warehouse operations, retail management, and manufacturing etc.Verifiable leadership in a service operations departmentStrong desire to be a business leader, and prove yourself in a chaotic startup environmentObsession with 'the follow-through' being relentless about getting things done right the first timeUnquestioned work ethicPassion in what we're doing to rapidly advance the future of mobilityExperience working on cars, bikes, or motorcycles (preferred)Understanding of mechanical design and software toolsStrong communicator both oral and onlineGood motivator to accomplish repair goalsSelf-starter; a demonstrated ability to work independently and be proactive to anticipate needs.Proficient with using spreadsheets (Google Sheets, Excel, Airtable), time management software, and analytics platformsHighly skilled at prioritizing & multi-tasking with minimal instructionExcellent writing abilityMust be personable, flexible and mature with strong time management skillsStartup experience strongly preferred but not requiredWhat we're offering:A generous benefits package - including health, dental, and vision insuranceAn opportunity to work for an early stage startup in an industry that is at an inflection pointThe satisfaction of delivering an amazing experience for millions of people, from complete strangers to your friends and family.A culture built around putting the customer first, prioritizing dependability, safety, and transparency.The opportunity to learn about and solve difficult technical challenges, such as fleet management for hundreds of thousands of light electric vehicles.Personal, professional, and leadership growth at a fast-growing startup at its inflection point.A cross-functional work environment that includes experts in diverse fields like government policy, hardware engineering, mobile and cloud software, supply chain logistics, and trust and safety.