Key Carrier Coordinator

Hanover, MD
Jul 27, 2021
Aug 05, 2021
Program Manager
Full Time
b'Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun. Same with working here. Our environment is ever-changing, yet always encouraging. Each shift is a new opportunity to Discover Different.nnnPosting Notes: TJ Maxx Store 0804 || 7000 Arundel Mills Circle || Hanover || MD || 21076nnnnnJob Summary:nnThe Key Carrier role is an elevated extension of the Coordinator role. Key Carriers alternate their role based on store needs, predominantly performing the role of Coordinator and occasionally acting as Key Carrier, taking on a leadership role in maintaining all aspects of the store. Key Carriers must have open availability, including nights and weekends.nnResponsibilities:nn * Role models exceptional customer servicen * Creates a positive internal and external customer experiencen * Promotes a culture of honesty and integrity; maintains confidentialityn * Acts as Manager on Duty in adherence with company policy and proceduren * Ensures store team executes tasks and daily activities in accordance with store plan; reprioritizes as neededn * Addresses immediate customer service issues and provides appropriate coaching to Associatesn * Exercises discretion regarding customer service policies in order to satisfy customersn * Maintains proper Associate coverage in service areas for a positive customer experiencen * Ensures Associates adhere to all operational proceduresn * Ensures opening/closing procedures are executed in accordance with company guidelinesn * Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides periodic progress updatesn * Provides and accepts ongoing recognition and constructive feedbackn * Provides continuous feedback, recognition and coaching to Associatesn * Partners with Management on Associate training needs to increase effectivenessn * Ensures adherence to all labor laws, policies, and proceduresn * Promotes credit and loyalty programs during customer interactionsn * Supports and participates in store shrink reduction goals and programsn * Promotes safety awareness and supports maintenance of a risk-free environmentn * Performs other duties as assignednnRequirements:nn * Open availability, including nights and weekendsn * Flexible schedule to support business needsn * Team player, working effectively with peers and supervisors to accomplish tasksn * Ability to respond appropriately to changes in direction or unexpected situationsn * Knowledge of company standard software, systems, and proceduresn * Knowledge of merchandise flow in storesn * Solid problem solving skillsn * Ability to effectively coach, delegate, and follow-up on multiple people/tasksn * Works effectively with peers and supervisors to accomplish tasksn * Ability to act quickly under challenging circumstancesn * Capable of handling multiple tasks at one timen * Strong organizational skills with attention to detailn * Strong communication skills.n * One year retail and 6 months of leadership experiencennAt TJ Maxx therexe2x80x99s so much potential to discover something new. A new day means new merchandise, and a fresh chance to reinvent retail. Discover Different means that we want you to bring your whole self and your sense of style to work with you every day - just as Associates do throughout the entire TJX family, which includes Marshalls, HomeGoods, Sierra, and Homesense.nnDiscover Different also means we embrace each otherxe2x80x99s differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.nnxc2xa0Posting Notes: TJ Maxx Store 0804 || 7000 Arundel Mills Circle || Hanover || MD || 21076'

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