Management Analyst

Washington, D.C
Jul 30, 2021
Aug 05, 2021
Full Time


This position is located in the Office of the Deputy Director, Defender Services Office (DSO), Administrative Operations Staff.
Learn more about this agency


DSO administers the federally appointed counsel program consisting of federal public defender and community defender organizations and private panel attorneys. The Defender Services Program operates pursuant to the Criminal Justice Act, 18 U.S.C. 3006A. The Management Analyst (Human Resources) plays an essential role in our ability to fulfill our mission.

The incumbent will support the overall goals and objectives of the DSO recruitment strategy by addressing specific human resource and programmatic needs. The ideal candidate will have experience working collaboratively with managers, senior-level staff, and colleagues in a complex and multi-faceted environment. The incumbent must communicate with diplomacy and possess excellent judgment, strong interpersonal, organizational, and analytical skills. This position requires the ability to work independently with minimal supervision and work well with a highly engaged team. The best qualified applicant will have a proven track record for producing detailed, accurate work and an impeccable professional reputation.

Duties may include, but are not limited to, the following:
  • Facilitating hiring actions by drafting position announcements in consultation with DSO managers and agency HR experts. Tracking all requests, changes and reporting to management.
  • Researching regulations, policies, and standards to develop and perform in-depth analyses. Conducting research and gathering data and requirements related to DSO's human resource needs, opining on the impact and presenting recommendations to DSO management.
  • Accumulating and analyzing statistics concerning staffing functions like turnover rates, promotions, internal hiring action lag times and progress on diversity, equity and inclusion hiring and training efforts.
  • Preparing directives, memoranda, written guidelines and developing recommendations related to HR initiatives. Designing and re-designing written documentation, charts, and reports to meet internal DSO program needs.
  • Serving as the action officer for new HR-related projects, such as the DSO onboarding and offboarding enhancement project.
  • Establishing a system to schedule, review, control, and report on hiring initiatives and human resource project statuses. Adjusting work plans for project accomplishment.
  • Designing, composing and regularly updating DSO orientation materials, including DSO organizational charts.
  • Facilitating exit interviews with exiting staff and DSO Chief or designee.
  • Providing Temporary Duty (TDY) program support and serve as the TDY liaison back up.
  • Working with management to develop the annual staff training strategy and request plan. Facilitating staff external training requests. Ensuring that adequate funding is in place or is reprogrammed to cover the cost.
  • Tracking and monitoring staff training to ensure that requirements are met for contracting officer representatives and staff in positions that are subject to DSO internal controls manual training requirements. Providing reports and information to DSO managers in advance of the performance review cycle. Developing a tickler system to prompt staff to take the necessary training when required. Consulting with the agency Human Resources Office (AOHR) and the Procurement Management staff as needed for training matters.
  • Coordinating with administrative and IT staff to schedule virtual and when able, in-person, interviews. Upon request, assisting with the creation of hiring panels.
  • Updating and maintaining position descriptions.
  • Developing and maintaining standard operating procedures for the work outlined above. Maintaining procedures and other non-confidential information on SharePoint.
  • Maintaining confidential information and discretion related to sensitive projects and topics.

  • Travel Required

    Not required

    Supervisory status

    Promotion Potential


    Conditions of Employment

  • All information is subject to verification. Applicants are advised that false answers or omissions of information on application materials or inability to meet the following conditions may be grounds for non-selection, withdrawal of an offer of employment, or dismissal after being employed.
  • Selection for this position is contingent upon completion of OF-306, Declaration of Federal Employment during the pre-employment process and proof of U.S. citizenship for competitive status positions or conversion to a competitive status position with the Administrative Office of the US Courts. In instances where non-citizens are considered for hire into temporary or any other position with non-competitive status or when it is confirmed by the AO's Human Resources Office that there are no qualified U.S. citizens for a competitive status position (unless prohibited by a law or statue), non-citizens must provide proof of authorization to work in the United States and proof of entitlement to receive compensation. Additional information on the employment of non-citizens can be found at . For a list of documents that may be used to provide proof of citizenship or authorization to work in the United States, please refer to Form I-9, Employment Eligibility Verification .
  • All new AO employees will be required to complete an FBI fingerprint-based national criminal database and records check and pass a public trust suitability check.
  • All new AO employees must identify a financial institution for direct deposit of pay before appointment.
  • You will be required to serve a trial period if selected for a first-time appointment to the Federal government, transferring from another Federal agency, or serving as a first-time supervisor. Failure to successfully complete the trial period may result in termination of employment.
  • If appointed to a temporary position, management may have the discretion of converting the position to permanent depending upon funding and staffing allocation.
  • Relocation expenses may be provided, but only if authorized by the Director of the AO.

  • Qualifications

    Applicants must have demonstrated experience as listed below. This requirement is according to the AO Classification, Compensation, and Recruitment Systems which include interpretive guidance and reference to the OPM Operating Manual for Qualification Standards for General Schedule Positions.

    Specialized Experience : Applicants must have at least one full year (52 weeks) of specialized experience which is in or directly related to the line of work of this position. Specialized experience is demonstrated experience conducting research human resource policies and regulations, demonstrating strong analytical skills to solve problems, effectively communicating with all levels of management verbally and in writing, and the ability to maintain an organized approach to the job.


    This position does not require education to qualify.

    Additional information

    The AO is an Equal Opportunity Employer.

    How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.

    We will review your resume and supporting documentation and compare this information to your responses on the occupational questionnaire to determine if you meet the minimum qualifications for this job. If you meet the minimum qualifications for this job, we will evaluate your application package, to assess the quality, depth, and complexity of your accomplishments, experience, and education as they relate to the requirements listed in this vacancy announcement.

    You should be aware that your ratings are subject to evaluation and verification. If a determination is made that you have rated yourself higher than is supported by your resume and/or narrative responses, you will be assigned a rating commensurate to your described experience. Failure to submit the mandatory narrative responses will result in not receiving full consideration and/or rating credit. Deliberate attempts to falsify information may be grounds for not selecting you, withdrawing an offer of employment, or dismissal after being employed.

    Background checks and security clearance

    Security clearance
    Not Required

    Drug test required

    Required Documents

    For this job announcement the following documents and/or information are required:
    • Resume - Any written format you choose to describe your job-related qualifications.
    • Citizenship - Include country of citizenship on resume.
    • Notification of Personnel Action (SF-50) - All applicants outside of the AO must submit a copy of your latest SF-50 to verify current or former Federal employment status.
    • Veterans Preference documentation - Certificate of Release or Discharge from Active Duty (DD Form 214), if applicable Application for 10-Point Veteran Preference (SF-15) and an official statement, dated 1991 or later, from the Department of Veterans Affairs or from a branch of the Armed Forces, certifying to the veteran's present receipt of compensation.

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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