Duties

Summary

WHAT IS THE TAXPAYER ADVOCATE SERVICE (TAS) DIVISION? The Taxpayer Advocate Service is an independent organization within the IRS. The TAS mission is to assist taxpayers in resolving their problems with the IRS (Case Advocacy), and to identify and propose administrative and legislative solutions to mitigate those problems (Systemic Advocacy).

See Other Information for Locations.

Learn more about this agency

Responsibilities

WHAT DOES A MANAGEMENT AND PROGRAM ANALYST DO? As a Management and Program Analyst you will serve as a staff analyst, evaluator, and advisor to management. In this position you will responsible for planning, analyzing, evaluating, and/or improving the effectiveness of administrative operations and/or operating programs.

As a Management and program Analyst you will:

• Conduct analyses and collaborate with staff to identify problem areas, develop recommendations, and implement solutions.
• Establish a system to review, control, and report on project status; Monitor project status and adjusts work plans for project accomplishment.
• Prepare program directives, IRM issuances, and other written guidelines and recommendations.
• Monitor grant management and payment systems, ensuring grantee and identifying non-compliance issues. Advises management of non-compliance or problem areas and recommend appropriate action.
• Conduct briefings and prepare comprehensive reports to keep management advised of project plans and progress and communicate findings and recommendations.
• Collaborates with grantees and LITC Program Office, TAS, and IRS staff to address and resolve grantee issues for areas of program responsibilities

If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.

WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov.

Travel Required

Occasional travel - 1 to 5 nights per month

Supervisory status
No

Promotion Potential
12

Requirements

Conditions of Employment

• Refer to Other Information.
• Click "Print Preview" to review the entire announcement before applying.
• Must be a U.S. Citizen or National.
• IRS Employees with Career or Career Conditional Appointments.

.

Qualifications

You must meet the following requirements by the closing date of this announcement.

GS-11 Level: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-9 grade level in the Federal Service. Specialized experience for this position includes: Experience preparing evaluations for a segment or phase of a broader project or study. Experience using techniques to gather, assemble, and analyze facts, draw conclusions, and devise alternatives. Experience drafting reports and other substantive guidelines and materials. Experience recommending alternatives and/or changes in methods, processes, and techniques to improve program and administrative procedures. Experience performing operational reviews, program evaluations and guidelines pertaining to the effectiveness of program operations. Experience making recommendations and conducting studies of employee/organizational efficiency and productivity. Experience with federal grant management and payment systems, including the ability to input data, extract data via available reports, research specific issues, and download data. OR a Ph.D. or equivalent doctoral degree in a related field of study at an accredited college or university.
OR
3 full years of progressively higher level graduate education leading to a Ph.D. degree in a related field of study.
OR
LL.M., if related.
OR
You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions.

GS-12 Level: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal service. Specialized experience includes: Experience that demonstrated accomplishment of evaluative and analytical methods to identify and measure accomplishments and progress, revise methods and develop new approaches to information gathering; Experience with project management techniques to plan, schedule, and integrate project objectives and recommendations; mission, organization, work processes and related administrative activities to identify actual or potential problem areas, trends, deficiencies, or other similar factors affecting operations. Experience with federal grant methods and techniques to prepare analyses and recommendations and oral communication techniques to present findings and negotiate solutions.

- The experience may have been gained in the public sector, private sector or Volunteer Service . One year of experience refers to full-time work; part-timework is considered on a prorated basis.
- To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.

In addition to the above requirements, you must meet the following, if applicable:

You must have been at the next lower grade level of the grade you are applying to for 52 weeks (time-in-grade requirement).

Education

Additional information

One (1) Position is located in Taxpayer Advocate Service, LITC Grant Operations. To be filled in one (1)of the following location: 1111 Constitution Ave NW, Washington, DC (DC0022)

POSITION DESCRIPTIONS: 99176 GS-11, 99177 GS-12

A PM/C SharePoint site is available for IRS Employees at: https://organization.ds.irsnet.gov/sites/HCOETS/PMC/SPDLibrary/SitePages/Home.aspx

CONDITIONS OF EMPLOYMENT:

• We may select from this announcement or any other source to fill one or more vacancies.
• This is a bargaining unit position.
• Relocation Expenses: No
• Alternative work schedule, staggered work hours or telework may be available.
• Must meet IRS telework eligibility requirements.
• Tour of Duty: Monday - Friday, 8:00 a.m. - 4:30 p.m.
• Obtain and use a Government-issued charge card for business-related travel.
  
• Travel may be required for training.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a "not qualified" determination.

Rating: Your application will be evaluated on the CJEs of the position to be filled per the National Agreement Article 13.

Your application will also be rated and ranked among others, based on your responses to the online questions, regarding your experience, education, training, performance appraisals and awards relevant to the duties of this position. IRS employees may obtain most recent awards listing at https://persinfo.web.irs.gov/

Your rating may be lowered, if your responses to the online questions are not supported by the education and/or experience described in your application.

Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring polices). We will not reimburse costs related to the interview such as travel to and from the interview site.

If you are a displaced or surplus Treasury employee eligible for the Career Transition Assistance Plan (CTAP) , you must receive a score of 80 or better to be rated as well qualified to receive special selection priority.

To preview questions please click here .

Background checks and security clearance

Security clearance
Not Required

Drug test required
No

Required Documents

A complete application includes 1. A resume, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you will not be considered for this position (or may not receive the special consideration for which you may be eligible).

All applicants are required to submit a resume either by creating one in USAJOBS or uploading one of their own choosing. ( Cover letters are optional). To receive full credit for relevant experience, please list the month/year and number of hours worked for experience listed on your resume. We suggest that you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions. Please view Resume Tips

Career Transition Assistance Plan (CTAP) DOCUMENTATION
If you are a displaced or surplus Treasury employee, click CTAP for eligibility and a detailed list of required documents. IRS CTAP eligibles can apply for jobs within and outside the commuting area.

IRS Reassignment Preference Program (RPP)
You must meet the requirements in your RPP notice. Submit a copy of your RPP Notice along with a copy of your most recent annual performance appraisal. Your performance appraisal must have a fully successful or higher overall rating.

PERFORMANCE APPRAISAL/AWARDS
Submit a copy of your most recent completed performance appraisal.

IRS employees: if a revalidated appraisal is used for merit promotion, the supervisor must prepare a narrative for each critical job element that does not have a narrative describing the performance in the appraisal period covered by the rating. Note: If you are a manager or management official, your most recent annual performance appraisal must be used for the overall rating identified.

EDUCATION DOCUMENTATION
If you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. If the position has specific education requirements and you are currently (or have previously been) in the Federal job series to be filled, there is no need to submit a transcript or equivalent at this time. An official transcript will be required if you are selected.

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page .

If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.