Building Services Coordinator

Washington, D.C
Jul 30, 2021
Aug 05, 2021
Program Manager
Full Time


This position is located in either the House Office Buildings, Facility Support Division, Service Center Branch. We are seeking a Building Services Coordinator to provide a variety of services to the occupants of assigned building and handle varied and complex problems in an efficient and timely manner in support of the daily operations of the buildings.

Learn more about this agency


Tour of Duty ranges between 4:30 a.m. - 11:30 p.m.

Hours may change due to Operational Needs of Management.

This position is located in the Superintendent House Office Buildings, Ass't Superintendent Client Services Division, Service Center Branch. The Building Services Coordinator will provide a variety of services to the occupants of the assigned building(s) in an efficient and timely manner in support of the daily operations of the buildings.

Duties include:

-Acts upon service requests for repair and maintenance of the House Office Buildings.

-Initiates and routes work orders using the Computer Aided Facility Management (CAFM) program and traces status of service requests. Corrects discrepancies if needed.

-Approves a wide variety of routine service requests from clients for repairs and general maintenance including office cleaning, trash removal, key requests, re-lamping, pest control, paper products, etc.

-Admits authorized persons into Member's suites of rooms and Committee rooms, as directed by a superior.

-Manages new computerized master key system, using computer software to maintain log of keys and to research and maintain security over key distribution.

-Performs a variety of general office support services including typing, filing, record keeping, data entry, coordinating the transport of archive boxes for pick up by the National Archive and Records Administration, and other miscellaneous administrative duties.

-Establishes and maintains resource files for personnel authorized to gain access to the members' suites and committee room offices.

-Follows all relevant safety rules, regulations, and standard operating procedures and complies with all OSHA safety rules and regulations to ensure that work progresses in a safe manner and ensures that all safety practices and equipment are fully utilized.

-Resolves problems and provides thorough and complete responses to customer inquiries in a timely manner.

-Receives room requests from Members and their staff for special events including participating in the initial meeting to identify the requirements for the special event and coordinating with the appropriate shop for any special arrangements needed in setting up the special function area.

-Receives all visitors to the Superintendent's Office, answers their questions or directs them to the appropriate person to obtain the requested information.

-Proficiency in MS Office Products is needed to include saving documents, creating documents, etc.

Travel Required

Not required

Supervisory status

Promotion Potential
07 - Position has non-competitive promotion potential to the GS-7


Conditions of Employment

  • You must be a U.S. Citizen.
  • You must be able to pass a drug test.
  • Your resume and question responses must demonstrate the job-related KSAs.
  • You must meet the definition of specialized experience.



You must meet the United States Office of Personnel Management's (OPM) qualification requirements (including specialized experience and/or educational requirements) for the advertised position. You must meet all eligibility and qualifications requirements by the closing date of the job announcement. Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on the OPM web site at OPM qualification standards

Specialized experience is experience that has equipped you with the particular knowledge, skills and abilities to perform successfully the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level.

Candidates for the GS-5 grade level must have at least 52 weeks of specialized experience equivalent to the GS-4 grade level in the Federal service as well as experience in at least 3 of the 5 specialized experience areas listed below.

Specialized experience for this position includes having experience in:

(1) Providing a variety of services to the occupants of commercial buildings including supporting the daily operations of the buildings

(2) Using systems to maintain data and records;

(3) Interpreting and/or applying regulatory or procedural requirements;

(4) Receiving and screening telephone calls relative to activities of the office;

(5) Initiating and routing work orders using the Computer Aided Facility Management (CAFM) program and tracking status of service requests.


Education: You may substitute education for specialized experience at the GS-5 level. You must have at least 4 years of successfully completed education above the high school level in any field of study from an accredited college or university. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school.


A combination of education and specialized experience. For GS-5 level position, only education in excess of the first 60 semester hours (i.e., beyond the second year) is creditable toward meeting the specialized experience requirement. One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience.

Transcripts will be required if selected.

Special Instructions for Foreign Education :

Education completed outside of the United States must be deemed equivalent to that gained in conventional/accredited U.S. education programs to be acceptable for Federal employment.

Qualifying education from colleges and universities in foreign countries must be evaluated in terms of equivalency to that acquired in U.S. colleges and universities. Applicants educated in whole or in part of foreign countries must submit sufficient evidence, including transcripts, to an accredited private organization for an equivalency evaluation of course work and degree.

You must provide a copy of the letter containing the results of the equivalency evaluation with a course by course listing if selected.

Additional information

Welcome Veterans. The Veterans Employment Opportunities Act of 1998 (VEOA) gives veterans' preference rights in the legislative branch to certain veterans as applied by the Congressional Accountability Act. Veterans' preference is applied on this vacancy announcement. If you are a veteran and have been separated under honorable conditions, you must submit a copy of your DD-214 or other proof of eligibility; SF-15, if applicable; and Department of Veterans Affairs documentation of disability, if applicable. For more information, please visit OPM vet guide

If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System. If you are exempt from registration under Selective Service Law, you must provide appropriate proof of exemption. Please visit the Selective Service System website for more information.

DRUG TESTING: The Architect of the Capitol (AOC) is a Drug Free Workplace. As part of the AOC's suitability assessment, a candidate tentatively selected for a position who is not currently an AOC employee is required to submit to screening for illegal drug use. Satisfactory completion of a drug test is a condition of employment with the Agency. A candidate must test negative prior to being eligible for appointment into a position. We will schedule, provide and cover the cost for the drug test.

The selectee(s) under the vacancy announcement for this position is subject to a criminal record check by the U.S. Capitol Police and satisfactory adjudication to be eligible for employment at the Architect of the Capitol.

The Architect of the Capitol is an E-VERIFY Participant. E-VERIFY is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security (DHS) and Social Security Administration records to confirm employment authorization in the United States. If you are selected for this position, the documentation that you present for purposes of completing the DHS Form I-9 will be verified through the DHS "E-VERIFY" electronic system. For more information on E-Verify, please visit

The Architect of the Capitol is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, sex, religion, age, national origin, sexual orientation, gender identity, genetic information and/or disability.

This agency provides reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be made on a case-by-case basis.

Moving expenses are not authorized.

Relocation expenses are not authorized.

Probationary Period - A newly appointed selectee is subject to the completion of a one-year trial/probationary period, regardless of whether or not a trial/probationary period has been completed previously with the Architect of the Capitol or another Federal agency.

This vacancy announcement may be used to fill additional vacancies in any of the jurisdictions of the Architect of the Capitol.

All application materials become the property of the Architect of the Capitol.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Review your resume and responses carefully. Your eligibility for consideration and qualifications for the position will be determined based upon a review of your detailed resume and your responses to job specific self-assessment questions.

Your resume will be evaluated based on evidence of your ability to demonstrate the knowledge, skills, and abilities (KSAs) for this position, possession of any specialized experience, and how well your background and experience relates to the self-assessment questions in the job announcement. The self-assessment questions relate to the following knowledge, skills, abilities, and competencies:

-Technical Competence

-Customer Service

- Communication

Your responses to the self-assessment questions serve as the basis for your initial rating. You will receive a numerical score based on your responses to these questions. Next, your responses will be evaluated by a Human Resources Specialist and/or a subject matter expert against the information provided in your resume and optional cover letter. Your resume must support your answers to the self-assessment questions. Falsifying your background, education and/or experience is cause for non-selection or disqualification from further consideration.

Please note that a complete application is required for consideration. (Please review the "Required Documents" section of this job announcement to see what must be included in a complete application).

To preview questions please click here .

Background checks and security clearance

Security clearance

Drug test required

Position sensitivity and risk
Non-sensitive (NS)/Low Risk

Trust determination process

Required Documents

The Architect of the Capitol's (AOC) job application process is designed to ensure you only provide information necessary to evaluate your qualifications and eligibility for the position vacancy.

To apply for this position, you only need to submit: a) your resume and b) answers to the online vacancy assessment questionnaire. The online questionnaire contains eligibility and screening questions and other relevant information. No additional documentation or attachments are required at the time of application.

We ask that you prepare and submit a resume that best describes fully your background experience, skills, and abilities, education, training and other relevant credentials.
Your resume should list your education, training and work experience, including job titles, employment dates (MM/DD/YR), duties, hours of work and accomplishments.

Nothing further is required until it is requested by staff of the Human Capital Management Division. If additional documentation is required for the position, you will be asked to provide it during the selection process or upon selection. At that time, you may be asked to submit documentation to support statements made in your resume.

For example, we may ask you to provide documents such as college transcripts, copy of diploma or proof of Federal employment status. you may be asked to provide a copy of your diploma, college transcripts, or proof of Federal employment status. If the position requires a license or certification, we will ask candidate(s) to provide proof at the time of selection.

If you are claiming veterans' preference, we may ask you to submit proof of Veterans preference (DD-214, and, if claiming 10-point preference, the SF-15 plus proof required by that form).

If you fail to provide the required documents, we will withdraw a tentative job offer made and/or remove you from further consideration.

Your application must be received by 11:59 p.m. Eastern Standard Time on the closing date of this job announcement.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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