Principal Extended Operations Associate

Capital One
Richmond, Virginia
Jul 30, 2021
Aug 14, 2021
Full Time
West Creek Campus Services (12070), United States of America, Richmond, Virginia

Principal Extended Operations Associate

At Capital One, we dare to dream, disrupt and deliver a better way. Our goal is simple-bring ingenuity, simplicity and humanity to an industry ripe for change. Founder-led, Capital One is on a mission to change banking for good and to help people live their best lives. Together, we'll build one of America's leading information-based technology companies.

Capital One is obsessed with recruiting and retaining the best people and having best-in-class workspaces, facilities and amenity services is important to achieving that. As the Workplace Solutions team, we're responsible for all four walls of our buildings-and everything in and around them.

As we evolve into a digitally-focused company and foster an environment of diversity, inclusion and belonging, our associates are changing the way they work, and we're constantly transforming our workplace, services and experiences to enable them to work the way they do best. But it doesn't stop there. We don't just reimagine and create fabulous spaces and amenities, we also manage and operate them-we're a well-oiled machine!

And now, our Business Services team is looking to add a Principal Associate to help us manage Mail and Scanning Services, Professional Print Solutions, and Office Equipment management and support.

A typical day in the life of this Service Operations Associate :
  • Collaborate within WPS, all lines of business and with our third-party partners to design, deliver and manage key operational processes and policies that have direct impacts on our associates.
  • Manage select key priority projects that support the ongoing digital transformation of Business Services
  • Partner with our Enterprise Risk Office representatives to lead a number of risk management activities for Business Services, embodying our well-managed imperative
  • Networking with external parties to learn what's new in the industry.

Your days look like that because:
  • Through our partners we handle millions of pieces of mail every year for our associates, teams and partners-Capital One's business depends on us getting it right
  • We manage the entire fleet of Multi-Function printers for the US and Canada for both back-office and branch locations. Those printers including the software and hardware are integral to work processes
  • As a service partner, customer experience is paramount, so start with how you want your customers to feel and every interaction will deliver a great outcome
  • Understanding the services we offer and staying current with trends is important to us-holding our partners accountable for innovation helps us win in the workplace
  • We solve problems every day

You'll need to wear many hats, including:
  • Learner : You invest time to dive in and understand Mail Services, Print Infrastructure and Professional Printing services
  • Project Manager : You keep work on track and help teams understand risks and opportunities
  • Stakeholder : You're the voice of Business Services in specific operations and interactions across WPS
  • Vendor Manager/Partner : You understand operations and service metrics to help our partners be successful
  • Collaborator : You work with our clients and partners to deliver great outcomes and solutions
  • Juggler : You don't get overwhelmed or flustered easily. You keep track of multiple projects at once and manage your time efficiently and appropriately.

You'll love your job THE MOST if you:
  • Want to be part of changing banking for good
  • Aspire to be the service owner and a thought leader in this space
  • Thrive in a fast-paced, Agile environment that involves working independently and also collaborating with others
  • Love delivering great experiences for our associates
  • Get a thrill out of figuring out a better way to get something done
  • Enjoy working as part of a big team and a few key partners
  • Want to learn something every day 'cause it's your JAM

Let's get down to basics:

Basic qualifications
  • High School Diploma/GED or equivalent military experience
  • At least 1 year of vendor management or budget management
  • At least 2 years of project coordinator management experience
  • At least 2 years of accounting or budget management activities critical to running and maintaining service operations
  • At least 1 years of vendor management including KPIs or budgets

Preferred qualifications
  • College degree or military experience
  • Prior experience managing mail and/or print services
  • Agile scrum master training
  • Proficient in G Suite tools and JIRA
  • Knowledge of and ability to use Agile practices and JIRA boards
  • Desire to dive deep and learn Business Services inside and out

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.