Help Desk Support Specialist, Mid

Location
Springfield, Virginia
Posted
Jul 30, 2021
Closes
Sep 02, 2021
Ref
18113
Function
Administrative
Hours
Full Time
Summary

The Help Desk Support Specialist, Mid provides technical assistance and support related to computer systems, hardware, and/or software as a member of the Enterprise Service Desk Team.

Responsibilities
  • Document all contacts within the enterprise ticketing system
  • Maintain documentation of problems and meet Service Level Agreement requirements for calls answered and resolved
  • Help provide technical assistance and support for Workflow Management services
  • Monitor and support ticket workflows
  • Review, assign, reconcile, and support the management of tickets throughout their lifecycle
  • Help coordinate with IT service providers and communicate outages and plans for recovery
  • Other duties as assigned

Qualifications
  • High school diploma or GED and 6+ years of experience
  • Bachelor's degree and 3+ years of Help Desk experience
  • IAT I: A+ CE, CNNA Security, Network+ CE, SSCP required
  • TS/SCI required

Knowledge, Skills and Abilities
  • Customer service skills
  • Problem solving skills
  • Ability to work in a high paced environment

#NJVC, LLC

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