Director, Response and Recovery Coordination Emergency Preparedness - SAFE

Washington D.C
Jul 28, 2021
Aug 10, 2021
Executive, Director
Full Time
Join a team seeking to make big changes at the cutting edge of transit in North America.

Under Metro's Department of Safety, the new Director of Response and Recovery Coordination for the Office of Emergency Preparedness will lead a 24/7/365 team of specialists with the operational experience, training and presence to support and oversee incidents on the scene and in the control center, train colleagues and first responders how to response, and take all necessary steps to recover safely and promptly from disruption caused by any emergency, crisis or disaster.

The incumbent will be a key player in setting a new strategic direction and standard, restructuring, and embarking on wholesale change to improve our agencywide approach to risk management, building a Safety Management System from the ground up. We value extensive experience leading in a command and control setting, plus excellent written and verbal communication skills, advanced analytical and innovative thinking, as well as a mature, systems-based, structured approach to management and operations. We need a highly principled, driven, effective, efficient, innovative, resilient and emotionally intelligent top-class leader, manager and administrator.


  • Bachelor's degree in Emergency Management, Operations, Business, Public Administration, or other related fields

    • In lieu of bachelor's degree, a high school diploma or general education diploma (GED) and four (4) years of experience performing emergency management activities. Experience leading and managing in a manner that drives performance and results, may be considered in the absence of a degree. The candidate will also need to satisfy the Experience requirement referenced below

  • Minimum six (6) years of accomplished experience in emergency management, working in operationally complex organizations. Experience leading and managing in a manner that drives performance and results to include minimum two (2) years supervising subordinate staff

  • Valid motor vehicle operator's license from the jurisdiction of residence

  • Master's degree in Emergency Management, Operations, Business, Public Administration, or other related fields
  • Extensive experience managing critical incidents in a command and control environment
  • Advanced certification in the field of Emergency Management (e.g. IAEM)
  • Applied knowledge, experience or certification in Program Management, Safety Management Systems, Systems Engineering, Change Management and Just Culture
  • Completed FEMA Incident Management training (e.g. NIMS 100a, 200a, 700a, 800b)
  • Knowledge of transit operations and relevant emergency management principles, risks and strategies in a transit or transportation operating environmentBachelor's degree in Emergency Management, Operations, Business, Public Administration, or other related fields

Medical Group
Satisfactorily complete the medical examination for this position, if required. The incumbent must be able to perform the essential functions of this position either with or without reasonable accommodations.

Mission Essential Designation

In accordance with the Washington Metropolitan Area Transit Authority's Continuity of Operations Plan (COOP) this job has been identified as critical to mission essential functions. Incumbents in this role may be required to report to or continue to work in the event of authorized office closings or service suspensions due to severe weather, natural disaster, fire, operational emergencies or related events.


The Office of Emergency Preparedness (OEP) mission is a 24/7/365 commitment to mitigating, preparing for, responding to, and recovering from planned and unplanned events. The office is a part of the Department of Safety's Safety Management Oversight function.

As one of three OEP directors, the Director of Response and Recovery Coordination is accountable for executing all activities necessary to ensure the readiness, response, and recovery of the Authority during the response and recovery phases of an emergency, crisis, or disaster. The incumbent leads a 24/7 team of response and recovery specialists, which performs a range of functions across rail, bus, paratransit and the rest of the Authority, including incident management oversight, on-scene coordination, training, and readiness activities.

The incumbent is a key member of the leadership team established to implement the agency's robust Safety Management System. The incumbent manages multiple strategic and operational partnerships, not only internally with the Authority's executive and senior management teams, but also externally with local and regional agencies. The incumbent has extensive technical knowledge and applied experience of emergency management response and recovery execution in a complex operational organization, is able to envision and deliver organizational change, and is highly skilled as a leader, manager and administrator to manage a wide range of complex programs with a proven record of delivering results on time, within budget, and in collaboration with others.

  • Accountable for the scope, delivery and continuous improvement of OEP's emergency response and recovery coordination functions across rail, bus, paratransit and the rest of the Authority, including incident management oversight, on-scene coordination, training, and readiness activities, plus the development and continuous of policies, procedures, programs and performance.
  • Responsible for meeting federal, regional and local regulations and obligations regarding emergency response and recovery to ensure the Authority is prepared to respond, recover and then mitigate and prevent any emergency, crisis or disaster. This occurs in close coordination with other OEP teams.
  • Leads, manages and directs the Office of Emergency Preparedness Response and Recovery Coordination team, by setting expectations, standards and a strong culture, setting the team's strategic objectives and work plan, recruiting and training specialist personnel, maintaining a highly functional and professional administrative system, and performing all supervisory and performance management duties.
  • Tracks and reviews the quality, effectiveness, impact and compliance of the response and recovery coordination activities and other necessary functions delivered by the team, seeking to continually improve and refine all team activities to reach or surpass global emergency preparedness best practices; monitors and responds to regulatory oversight and audit findings, recommendations, Corrective Action Plans and related activities.
  • Manages and cultivates multiple strategic and operational partnerships, not only internally with the Authority's senior management teams across all rail, bus, paratransit and administrative departments, but also externally with local and regional agencies, such as the jurisdictional fire departments. Represents the Authority on internal and external emergency management activities, committees, task forces, teams, and meetings.
  • Plays a critical leadership role in implementing the Authority's Safety Management System (SMS), ensuring the Response and Recovery Coordination team activities are driven by and feed back into the Authority's risk identification, management, and mitigation SMS cycle.
  • Acts as a member of an on-call 24/7/365 Department of Safety leadership team to provide technical support, coordination, oversight, and specialist advice in response to all types of incidents as deemed necessary by the Chief Safety Officer.
  • Manages the budget and contracts for the Response and Recovery Coordination team and associated activities.
  • Supports, and as needed acts in the absence of, the Senior Director to provide visionary leadership, strategic direction, and operational management to effectively address the Authority's goals for a comprehensive emergency preparedness and crisis management strategy that satisfies the highest standards, international best practices, and the business needs of one of the largest and high profile transit systems in the United States.

The essential duties listed are not intended to limit specific duties and responsibilities of any particular position. Nor is it intended to limit in any way the right of managers and supervisors to assign, direct and control the work of employees under their supervision.

Evaluation Criteria

Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.

Evaluation criteria may include one or more of the following:
  • Skills and/or behavioral assessment
  • Personal interview
  • Verification of education and experience (including certifications and licenses)
  • Criminal Background Check (a criminal conviction is not an automatic bar to employment)
  • Medical examination including a drug and alcohol screening (for safety sensitive positions)
  • Review of a current motor vehicle report


WMATA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable federal law.

This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job descriptions are available upon confirmation of an interview

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