Director of Telework- DE

Alexandria, Virginia
Jul 29, 2021
Aug 06, 2021
Executive, Director
Full Time


The Director of Telework position is located in the Office of the Chief Administrative Officer. The incumbent is the expert senior leader who develops and implements comprehensive telework and hoteling programs for agency employees in order to solve business problems of productivity, and employee retention.

Learn more about this agency


The incumbent of this position will be responsible for representing the USPTO on all telework matters, providing oversight of the enterprise-wide telework programs, and providing telework expertise to federal agencies and organizations across public and private sectors.

The primary duties of this position include implementing all telework regulations and legislation. The incumbent will also testify before Congress and represent the USPTO in discussions with the White House; provide interviews to the press about USPTO telework programs; prepare/brief the USPTO Director for reporting on telework operations, proposed expansions, and business results; brief management and union officials to discuss issues and negotiate positive outcomes; establish and update/refine the USPTO enterprise -wide telework policy; advise agency leadership and partners with business unit heads to design, develop and modify specific telework programs. The incumbent will also lead and/or serve on high-level internal and external agency committees; serve as speaker at international, national, regional, and local conferences and meetings; serve as expert advisor to agencies and organizations across the public and private sector; be responsible for ensuring accuracy and timeliness of agency-wide telework statistics for reporting to upper management, DOC, OPM, and Congress; oversee all USPTO telework programs; provide justification for new telework programs; and develop cost/benefit analysis and other financial documentation as necessary.

The Director of Telework will also be the senior leader responsible for leading teams of employees and management to perform duties such as:
  • Conduct studies and analyzing results in regards to employee and supervisory attitudes concerning work at home programs;
  • Identify barriers to program participation and devises programs to overcome these barriers;
  • Study differences in productivity between participants and non participants in telework programs in order to develop correlates of successful participation;
  • Track costs of equipment and other services provided to telework program participants and compares them to productivity benefits achieved by the program, including such outcomes as reduced employee turnover, savings on space utilization, etc.;
  • Develop strategies to improve cost/benefit results;
  • Develop plans for office hoteling of telework participants considering such factors as necessary equipment, and the needs of telework participants for training and team building in the office.
  • Work with the Office of Governmental Affairs to submit the annual Telework Enhancement Act Program (TEAP) Reports to Congress.

The incumbent serves as a recognized authority in the analysis and development of telework programs and is subject only to administrative and policy direction concerning overall program priorities and agency objectives.

This position may include some supervisory and related managerial duties. These duties should occupy less than 25 percent of the incumbent's time.

The physical worksite for this position is located in Alexandria, VA. However, the USPTO is currently under a mandatory telework posture due to the COVID-19 pandemic; therefore, this position is currently under a 100 percent telework schedule. The position's telework schedule will likely change in the future when USPTO moves away from its mandatory telework posture. At that time, the incumbent will be expected to report to the physical work site in accordance with the updated status requirements of their supervisor. The nature and scope of future telework opportunities will be subject to the unit's telework policy, any applicable bargaining unit agreements, and supervisory approval. Payment of relocation expenses, as applicable, will be paid in accordance with this Job Opportunity Announcement. Non-compliance with the supervisor's telework-schedule requirement could result in adverse action, including separation.

Travel Required

Not required

Supervisory status

Promotion Potential


Conditions of Employment

  • Must be a United States Citizen or National.
  • Your resume and question responses must demonstrate the job related PTQs
  • Must be registered for Selective Service, if applicable (
  • Financial Disclosure Report (OGE-278) will be required upon appointment.
  • Responses to the PTQs may not exceed 10,000 characters.

Applications will be accepted from all groups of qualified individuals. Please review the announcement (OCAO-2021-0003) to determine if you are eligible for consideration under the Merit Promotion program.


Candidates must provide evidence that is related to the skills and abilities outlined under the Professional Technical Qualifications (PTQ). Experience must have been at a sufficiently high level of difficulty to clearly show that the candidate possesses the required professional/technical qualifications set forth below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g.,Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Professional Technical Qualifications: Applicants must clearly demonstrate in their application materials that they possess technical attributes in the PTQs. Maximum length of 10,000 characters when addressing each PTQ.

Your eligibility for consideration and qualifications for the position will be determined based upon a review of your detailed resume and your responses below to the job specific self-assessment questions.

The Professional Technical Qualifications (PTQs) for this position are:

1. Demonstrated expert level ability to implement a telework program including the establishment of goals and objectives along with detailed program plans with established targets and milestones. Be sure to include the descriptions of successful implementations and any challenges you may have incurred.

2. Demonstrated expert level ability to manage special projects that have agency-wide impact, including demonstrated expert ability to advise and partner with management, unions and executive leadership. Be sure to include in your answer how you coordinated these projects with internal and external stakeholders.

3. Demonstrated expert level ability to lead team efforts from a management level position aimed at reducing employee turnover, streamlining business processes, and enhancing productivity.

4. Demonstrated expert level ability to be a high level and highly visible representative of a large organization or Federal agency across both the public and private sectors, including demonstrated expert level ability to communicate with both internal and external entities including the White House, Congress, union officials and members of the press.


There is no education requirement for this position.

Additional information

Applicants applying for this position must be a United States Citizen.

If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System. If you are exempt from registration under Selective Service Law, you must provide appropriate proof of exemption. Please visit the Selective Service System website for more information

This is a Non Bargaining Unit position.

This is a Public Trust position and has a risk level designation of "high".

Background Investigation - If selected for this position, you may be required to complete a Declaration for Federal Employment (OF-306), which includes a fingerprint and credit check, to determine your suitability for Federal employment and to authorize a background investigation.

The USPTO participates in E-Verify. For more information on E-Verify, please visit

Probationary Period- If selected, you may be required to complete an initial one-year probationary period.

Upon appointment you will be required to submit a Financial Disclosure OGE-278 form.

All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choice.

Relocation Expenses are not authorized and will not be paid.

Individuals who have special priority selection rights under the Agency Career Transaction Assistance Program (CTAP) or Interagency Career Transition Assistance Program (ICTAP) will be eligible if it is determined that they have exceeded the minimum qualifications for the position by attaining a minimum rating of 85 out of 100. Information about CTAP/ICTAP eligibility is on the Office of Personnel Management's Career Transition Resources website at: OPM CTAP/ICTAP documentation requirements are listed in the 'Required Documents' section of this announcement.

More than one selection may be made from this announcement if additional identical vacancies in the same title, series, grade, and unit occur within 90 days from the date the certificate was issued.

All application materials become the property of the United States Patent and Trademark Office

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

In order to be considered for this position, you must demonstrate in your application package that you meet the key requirements for the job, answer the Professional Technical Qualifications (PTQs), and submit a detailed resume that supports your answers to the PTQs and specialized experience.

Your responses to the PTQs and resume will be evaluated by a Human Resources Specialist and/or a rating and ranking panel. The highly qualified candidates will be submitted to the Selecting official for further review and consideration. Falsifying your background, education, and/or experience is cause for not hiring you or for changing your scored responses to questions you've answered, which may affect your overall final score.

Please note that a complete application is required for consideration.

You must submit your responses to the PTQs to be considered for the announcement. Your responses must be addressed individually and in narrative form.

Please review the "Required Documents" section of this job announcement to see what must be included in a complete application.

To preview questions please click here .

Background checks and security clearance

Security clearance

Drug test required

Position sensitivity and risk
High Risk (HR)

Trust determination process

Required Documents

A complete application consists of:

1. A resume: Describe your job-related qualifications; optional cover letter: Your resume should indicate your citizenship and should list your educational and work experience. Resumes must contain information sufficient to make a valid determination that you fully meet the specialized experience requirements as stated in this vacancy announcement. Insufficient information will result in a not qualified rating.Please Note: Responses to job questions that are not fully supported by the information in your resume may result in adjustments to your rating.

2. Your narrative responses to the Professional Technical Qualification (PTQs): Do not write "see resume." Input narrative responses when prompted. Please Note: Responses to the PTQs that are not fully supported by the information in your resume may result in adjustments to your rating.

3. SF-50 (Applicable to Current or Former Federal Employees Only): If you are a current Federal employee, a copy of a recent SF-50, Notification of Personnel Action, that indicates Federal status, grade, tenure, and type of service. Please redact your social security number and date of birth.

4. CTAP/ICTAP (Required, if applicable): If you are a displaced or surplus Federal employee eligible for consideration under the Career Transition Assistance Plan (CTAP) or Interagency Career Transition Assistance Plan (ICTAP), you must submit proof of eligibility. For a detailed list of documents, click here.

5. SPECIAL HIRING AUTHORITIES DOCUMENTATION (Required, if applicable): If you are applying under a special hiring authority, submit a copy of proof of your eligibility.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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